Subject: RE: 100085702 // SKU: SDG-6970995780239 - Roborock Robotic Vacuum Cleaner - Black || WARRANTY
From: <[email-masked]>
To: "'Christian Mendoza'" <[email-masked]>, "'Moataz Salah El Din'" <[email-masked]>
Cc: "'Jaymar Tolentino'" <[email-masked]>, "'customer care'" <[email-masked]>
Date: Mon, 6 Jul 2020 14:04:49 +0400
List-Id: <ccteam.mumzworld.com>

Hello Christian,

Hope you are well. 

Can you please advise if the item is ready in your warehouse? Our driver will be in DIP between 3-6pm. 

Please advise.

Thank you.

Regards,

Faiz. 

From: Christian Mendoza [mailto:[email-masked]] 
Sent: Sunday, July 5, 2020 12:03 PM
To: [email-masked]; Moataz Salah El Din <[email-masked]>
Cc: Jaymar Tolentino <[email-masked]>; customer care <[email-masked]>
Subject: Re: 100085702 // SKU: SDG-6970995780239 - Roborock Robotic Vacuum Cleaner - Black || WARRANTY

Hi Faiz,

Noted with thanks. 

++ @Moataz Salah El Din <mailto:[email-masked]>  please arrange collection refer to  Incident #1163613  

 

Thank you and Best Regards,

  <https://docs.google.com/uc?export=download&id=1bZ3ltQUXkq2FKjDMCfqS_Yio0SMmMbXK&revid=0B_JfbFIRc8csMDQzRXl4NmVka2lEQjBVaHR0ZUhMVjVlZFBjPQ> 

 

On Sun, Jul 5, 2020 at 11:56 AM <[email-masked] <mailto:[email-masked]> > wrote:

Hello Christian,

Thank you for the email. Requesting you to please have the item collected from the customer and keep it ready for us to collect it for inspection. 

Thank you.

Regards,

Faiz.  

From: Christian Mendoza [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Sunday, July 5, 2020 1:23 AM
To: [email-masked] <mailto:[email-masked]> ; Jaymar Tolentino <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >
Subject: Re: 100085702 // SKU: SDG-6970995780239 - Roborock Robotic Vacuum Cleaner - Black || WARRANTY

Hi Team,

May we have an update on this? @Jaymar Tolentino <mailto:[email-masked]>  please assist ASAP

 

Thank you and Best Regards,

 

On Fri, Jul 3, 2020 at 12:21 PM Christian Mendoza <[email-masked] <mailto:[email-masked]> > wrote:

Hi Team,

The customer purchased the subject item and asking for assistance as the item stops working. Please see the attached video for reference.

 

Thank you and Best Regards,