Subject: Re: 600836287 // RESHIP // PAID
From: Rukhsana Zafar <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Anas nazzal <[email-masked]>, lastmile <[email-masked]>, Naib Khan <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Eugene Mugisa <[email-masked]>, Pankaj Mahey <[email-masked]>, customer care <[email-masked]>
Date: Mon, 06 Jul 2020 01:45:54 -0700
List-Id: <ccteam.mumzworld.com>

Dear Mostafa, 

We confirmed with the customer about this shipment, she already received
the shipment but some part is missing inside the Box.Its deliverd from
our side. 
Thanks, 

Regrads: 
Saqlain|RoadRider 

On 2020-07-05 23:08, Mostafa saad wrote: 

> @[email-masked]  
> 
> Regards 
> Mostafa Saad 
> 
> On Mon, Jul 6, 2020 at 9:45 AM Anas nazzal <[email-masked]> wrote:
> 
>> Dear Team,
>> 
>> Kindly assist with the below customer as she called again to follow
>> up.
>> 
>> Best regards,
>> Anas Nazzal
>> 
>> On Sun, Jul 5, 2020 at 10:06 AM Hyacinth Joyce <[email-masked]>
>> wrote:
>> 
>> Hi Team,
>> 
>> In addition to the above email, please see the below images sent by
>> the customer.
>> 
>> Thank you.
>> 
>> Best Regards,
>> 
>> Joyce Alvarado
>> 
>> Customer Care Representative
>> 
>> p:  +971 (0)4 4339455  │ e: [email-masked] │ w:
>> www.mumzworld.com [1] [1 [2]]
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>> District, PO Box 500245, Dubai, UAE
>> 
>> On Sun, 5 Jul 2020 at 09:47, Hyacinth Joyce <[email-masked]>
>> wrote:
>> 
>> Hi Team,
>> 
>> The customer called again to follow up.
>> 
>> She confirmed that she has received the delivery yesterday however
>> it has a missing part. The customer received the bowl without the
>> mixer/machine.
>> 
>> Please see the below image for your reference. The one highlighted
>> in red is missing.
>> 
>> Kindly check and update ASAP. The customer is furious about this.
>> 
>> Thank you.
>> 
>> Best Regards,
>> 
>> Joyce Alvarado
>> 
>> Customer Care Representative
>> 
>> p:  +971 (0)4 4339455  │ e: [email-masked] │ w:
>> www.mumzworld.com [1] [1 [2]]
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>> District, PO Box 500245, Dubai, UAE
>> 
>> On Sat, 4 Jul 2020 at 12:00, Mostafa saad <[email-masked]>
>> wrote:
>> 
>> @[email-masked]  Please make sure to deliver the order
>> ASAP.
>> 
>> Regards
>> Mostafa Saad
>> 
>> On Sat, Jul 4, 2020 at 11:57 AM Michaela Manibo
>> <[email-masked]> wrote:
>> 
>> Team,
>> 
>> Please get this item delivered immediately today.
>> 
>> Pankaj please share the number of the driver ASAP.  This customer is
>> so angry now. Please assist!
>> 
>> @Eugene Mugisa
>> please help
>> Thanks
>> 
>> On Sat, Jul 4, 2020 at 9:55 AM Angeli Fontillas
>> <[email-masked]> wrote:
>> 
>> Hello Tea,.
>> 
>> Customer called in again, please ensure the delivery today without
>> fail.
>> 
>> Thank you.
>> 
>> On Sat, 4 Jul 2020 at 09:39, Michaela Manibo
>> <[email-masked]> wrote:
>> 
>> Dear LAst Mile team,
>> 
>> Please make sure this  will be delivered this morning.  Customer has
>> been following twice everyday.
>> 
>> Thanks
>> 
>> On Fri, Jul 3, 2020 at 9:19 AM Radwa Ali <[email-masked]>
>> wrote:
>> 
>> Hi All,
>> Was this reshipped ? please share the shipping details so we can
>> contact the courier.
>> 
>> _RADWA ALI_
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked]  │ w:
>> www.mumzworld.com [1] [1 [2]]
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>> Box 500245, Dubai, UAE
>> 
>> On Thu, Jul 2, 2020 at 6:26 PM Michaela Manibo
>> <[email-masked]> wrote:
>> 
>> Team,
>> 
>> Please advise as the cust is again following it up.  This has to be
>> done today.
>> 
>> Thanks
>> 
>> On Thu, Jul 2, 2020 at 4:51 PM Mary Anne Agapito
>> <[email-masked]> wrote:
>> 
>> Hi Mostafa,
>> 
>> The customer is following up, has this been reshipped?
>> 
>> Who is the courier? Please ensure the delivery today.
>> 
>> Thank you
>> 
>> Warm Regards,
>> 
>> MARY ANNE AGAPITO
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] │ w:
>> www.mumzworld.com [1] [1 [2]]
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>> District, PO Box 500245, Dubai, UAE
>> 
>> On Wed, Jul 1, 2020 at 4:40 PM Denmark A <[email-masked]>
>> wrote:
>> 
>> Dear Mostafa,
>> 
>> Please reship the package to the below address.
>> 
>> Regards,
>> Den mark
> 
> -- 
> 
> REGARDS,
> 
> ANGELI FONTILLAS
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked] │ w:
> www.mumzworld.com [1] [1 [2]]
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> 
> Links:
> ------
> [1] http://www.mumzworld.com/

-- 
RUKHSANA ZAFAR
Operations Cum Sales Coordinator
+ 971 54 3080 393 

Links:
------
[1] http://www.mumzworld.com
[2] http://www.mumzworld.com/