Subject: Re: 600836287 // RESHIP // PAID
From: Denmark A <[email-masked]>
To: Anas nazzal <[email-masked]>, Cherry Ann Binondo <[email-masked]>
Cc: Mostafa saad <[email-masked]>, [email-masked], lastmile <[email-masked]>, Naib Khan <[email-masked]>, "Returns.fc" <[email-masked]>, Eugene Mugisa <[email-masked]>, Pankaj Mahey <[email-masked]>, customer care <[email-masked]>
Date: Mon, 6 Jul 2020 12:37:53 +0400
List-Id: <ccteam.mumzworld.com>

+Cherry Ann Binondo <[email-masked]> Please advise.

Regards,
Den mark

On Mon, Jul 6, 2020 at 12:17 PM Anas nazzal <[email-masked]> wrote:

> Dear Team,
>
> Kindly note that the customer keeps calling us for an update.
> Could you please confirm.
>
> Best Regards,
> Anas Nazzal
>
> On Mon, Jul 6, 2020 at 10:08 AM Mostafa saad <[email-masked]>
> wrote:
>
>> @[email-masked] <[email-masked]>
>> Regards
>> Mostafa Saad
>>
>>
>>
>> On Mon, Jul 6, 2020 at 9:45 AM Anas nazzal <[email-masked]> wrote:
>>
>>> Dear Team,
>>>
>>> Kindly assist with the below customer as she called again to follow up.
>>>
>>>
>>> Best regards,
>>> Anas Nazzal
>>>
>>>
>>> On Sun, Jul 5, 2020 at 10:06 AM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> In addition to the above email, please see the below images sent by the
>>>> customer.
>>>>
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Sun, 5 Jul 2020 at 09:47, Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> The customer called again to follow up.
>>>>>
>>>>> She confirmed that she has received the delivery yesterday however it
>>>>> has a missing part. The customer received the bowl without the
>>>>> mixer/machine.
>>>>>
>>>>> Please see the below image for your reference. The one highlighted in
>>>>> red is missing.
>>>>>
>>>>>
>>>>> Kindly check and update ASAP. The customer is furious about this.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Sat, 4 Jul 2020 at 12:00, Mostafa saad <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @[email-masked] <[email-masked]>  Please make
>>>>>> sure to deliver the order ASAP.
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>> Mostafa Saad
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, Jul 4, 2020 at 11:57 AM Michaela Manibo <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Team,
>>>>>>>
>>>>>>> Please get this item delivered immediately today.
>>>>>>>
>>>>>>> Pankaj please share the number of the driver ASAP.  This customer is
>>>>>>> so angry now. Please assist!
>>>>>>>
>>>>>>> @Eugene Mugisa <[email-masked]>
>>>>>>> please help
>>>>>>> Thanks
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, Jul 4, 2020 at 9:55 AM Angeli Fontillas <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hello Tea,.
>>>>>>>>
>>>>>>>> Customer called in again, please ensure the delivery today without
>>>>>>>> fail.
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>> On Sat, 4 Jul 2020 at 09:39, Michaela Manibo <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Dear LAst Mile team,
>>>>>>>>>
>>>>>>>>> Please make sure this  will be delivered this morning.  Customer
>>>>>>>>> has been following twice everyday.
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Fri, Jul 3, 2020 at 9:19 AM Radwa Ali <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi All,
>>>>>>>>>> Was this reshipped ? please share the shipping details so we can
>>>>>>>>>> contact the courier.
>>>>>>>>>> *Radwa Ali*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>>>>   │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, Jul 2, 2020 at 6:26 PM Michaela Manibo <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Team,
>>>>>>>>>>>
>>>>>>>>>>> Please advise as the cust is again following it up.  This has to
>>>>>>>>>>> be done today.
>>>>>>>>>>>
>>>>>>>>>>> Thanks
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Thu, Jul 2, 2020 at 4:51 PM Mary Anne Agapito <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>>
>>>>>>>>>>>> The customer is following up, has this been reshipped?
>>>>>>>>>>>>
>>>>>>>>>>>> Who is the courier? Please ensure the delivery today.
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you
>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Wed, Jul 1, 2020 at 4:40 PM Denmark A <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Dear Mostafa,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please reship the package to the below address.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> *Regards,*
>>>>>>>>
>>>>>>>> *Angeli Fontillas*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>