Subject: Re: Order #600834085 // Sku :VG-IH50 // Name :Hawkins Havibase Aluminium Pressure Cooker 5L Silver // Damaged
From: Denmark A <[email-masked]>
To: Syed Abrar <[email-masked]>, Fahad Shafiq <[email-masked]>
Cc: [email-masked], customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Umang Mehrotra <[email-masked]>, Hyacinth Joyce <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Mon, 6 Jul 2020 11:46:00 +0400
List-Id: <ccteam.mumzworld.com>

Dear Vendor,

We are returning this item as it has a damaged issue.

Please find the attached VRA copy for your reference and issue us a
credit note.

@Fahad Shafiq <[email-masked]> Please see the attached Signed POD for
your reference.

Regards,

Den mark

On Mon, Jul 6, 2020 at 10:55 AM Mohamed Magdy <[email-masked]> wrote:

> @Denmark A <[email-masked]> ..Please accept the item and attach
> the proof delivery and create a VRA.
>
> Thanks
>
> On Mon, Jul 6, 2020 at 10:53 AM Denmark A <[email-masked]> wrote:
>
>> Dear Vendor,
>>
>> Please update.
>>
>> Regards,
>> Den mark
>>
>> On Wed, Jun 17, 2020 at 4:09 PM Denmark A <[email-masked]> wrote:
>>
>>> Dear Vendor,
>>>
>>>  Please find the attached VRA copy for your reference and issue us a
>>> credit note since the customer is already refunded.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>> On Sat, Jun 6, 2020 at 9:00 AM Denmark A <[email-masked]> wrote:
>>>
>>>> Hi Syed,
>>>>
>>>> Please respond and update.
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>> On Wed, Jun 3, 2020 at 1:45 PM Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi team,
>>>>>
>>>>> The customer is following up.
>>>>>
>>>>> Please advise if replacement will be provided otherwise we will
>>>>> process a refund.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Tue, 2 Jun 2020 at 15:30, Denmark A <[email-masked]> wrote:
>>>>>
>>>>>> Hi Syed,
>>>>>>
>>>>>> Please respond.
>>>>>>
>>>>>> Regards,
>>>>>> Den mark
>>>>>>
>>>>>> On Thu, May 21, 2020 at 11:12 AM Denmark A <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Syed,
>>>>>>>
>>>>>>> Please respond and share your complete address so we can dispatch
>>>>>>> the item by our driver thank you.
>>>>>>>
>>>>>>> Regards,
>>>>>>> Den mark
>>>>>>>
>>>>>>> On Mon, May 18, 2020 at 6:29 PM Denmark A <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear Vendor,
>>>>>>>>
>>>>>>>>
>>>>>>>> Please see the below customer complaint and allow us to send the
>>>>>>>> item back to you for your further evaluation.
>>>>>>>>
>>>>>>>>
>>>>>>>> Comments :Hi, yesterday i received my order, which was Hawkins 5
>>>>>>>> ltr, pressure cooker. But it has got some problem with its handle. So
>>>>>>>> kindly arrange to fix it or replace the same at the earliest. My order
>>>>>>>> number is #600834085
>>>>>>>> <https://mumzworldhelp.zendesk.com/agent/tickets/600834085>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Stay HOME Stay SAFE…
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>> Den mark
>>>>>>>>
>>>>>>>
>
> --
>
>