Subject: RE: Order #600891633 // Sku :RHT-BSM-0153 // Name :Bissell - Pet Hair Eraser Turbo // Damaged
From: Wendell Peji <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Alina D'Souza <[email-masked]>, customer care <[email-masked]>, Support <[email-masked]>, Amir <[email-masked]>, Sales <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Mon, 6 Jul 2020 07:12:42 +0000
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Good morning.
Yes, we will send the full packed 2454E model machine today with Mr. Yousef.

Thank you.
Warm Regards,
Wendell
BISSELL Service Coordinator
[email-masked]<mailto:[email-masked]>
Tel No +971 52 600 2623 | Whatsapp +971 56 896 8788
[Ridge Household Trading LLC]<https://htmlsig.com/t/000001ET4ZNB>
Ridge Household Trading LLC
+971 6 538 6169
Warehouse 10 & 11, Industrial Area 13
Sharjah, UAE | PO Box 81202
www.ridgegroupme.com<http://www.ridgegroupme.com/>

This message is confidential. It may also be privileged or otherwise protected by work product immunity or other legal rules. If you have received it by mistake, please let us know by e-mail reply and delete it from your system; you may not copy this message or disclose its contents to anyone. Please send us by fax any message containing deadlines as incoming e-mails are not screened for response deadlines. The integrity and security of this message cannot be guaranteed on the Internet.

From: Denmark A <[email-masked]>
Sent: Monday, July 6, 2020 9:17 AM
To: Wendell Peji <[email-masked]>
Cc: Alina D'Souza <[email-masked]>; customer care <[email-masked]>; Support <[email-masked]>; Amir <[email-masked]>; Sales <[email-masked]>; Mohamed Magdy <[email-masked]>
Subject: Re: Order #600891633 // Sku :RHT-BSM-0153 // Name :Bissell - Pet Hair Eraser Turbo // Damaged

Dear Wendell,

Kindly send the replacement today customer is following up daily, thank you.

Regards,
Den mark

On Sun, Jul 5, 2020 at 11:04 AM Wendell Peji <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Good morning.
Please don’t raise GRV. We will replace the full  box machine to the customer.
May we request the customer’s address so we could directly deliver it.

Thank you.
Warm Regards,
Wendell
BISSELL Service Coordinator
[email-masked]<mailto:[email-masked]>
Tel No +971 52 600 2623 | Whatsapp +971 56 896 8788
<https://htmlsig.com/t/000001ET4ZNB>[Ridge Household Trading LLC]<https://htmlsig.com/t/000001ET4ZNB><https://htmlsig.com/t/000001ET4ZNB>
Ridge Household Trading LLC
+971 6 538 6169
Warehouse 10 & 11, Industrial Area 13
Sharjah, UAE | PO Box 81202
www.ridgegroupme.com<http://www.ridgegroupme.com/>

This message is confidential. It may also be privileged or otherwise protected by work product immunity or other legal rules. If you have received it by mistake, please let us know by e-mail reply and delete it from your system; you may not copy this message or disclose its contents to anyone. Please send us by fax any message containing deadlines as incoming e-mails are not screened for response deadlines. The integrity and security of this message cannot be guaranteed on the Internet.

From: Alina D'Souza <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 5, 2020 11:02 AM
To: Denmark A <[email-masked]<mailto:[email-masked]>>
Cc: Wendell Peji <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Support <[email-masked]<mailto:[email-masked]>>; Amir <[email-masked]<mailto:[email-masked]>>; Sales <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600891633 // Sku :RHT-BSM-0153 // Name :Bissell - Pet Hair Eraser Turbo // Damaged

Hi Denmark,

We are issuing customer a replacement as a customer  cannot wait
Please update CRa once received

Regards,
Alina

On Sat, Jul 4, 2020 at 3:27 PM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Wendell,

Please find the attached VRA copy for your reference and issue us a credit note.

Regards,
Den mark

On Sat, Jul 4, 2020 at 1:34 PM Wendell Peji <[email-masked]<mailto:[email-masked]>> wrote:
HI Den Mark,

Good afternoon.
Could you please forward your location so I could pass to our driver?

Thank you.
Warm Regards,
Wendell
BISSELL Service Coordinator
[email-masked]<mailto:[email-masked]>
Tel No +971 52 600 2623 | Whatsapp +971 56 896 8788
<https://htmlsig.com/t/000001ET4ZNB>[Ridge Household Trading LLC]<https://htmlsig.com/t/000001ET4ZNB><https://htmlsig.com/t/000001ET4ZNB>
Ridge Household Trading LLC
+971 6 538 6169
Warehouse 10 & 11, Industrial Area 13
Sharjah, UAE | PO Box 81202
www.ridgegroupme.com<http://www.ridgegroupme.com/>

This message is confidential. It may also be privileged or otherwise protected by work product immunity or other legal rules. If you have received it by mistake, please let us know by e-mail reply and delete it from your system; you may not copy this message or disclose its contents to anyone. Please send us by fax any message containing deadlines as incoming e-mails are not screened for response deadlines. The integrity and security of this message cannot be guaranteed on the Internet.

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 4, 2020 9:10 AM
To: Wendell Peji <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Support <[email-masked]<mailto:[email-masked]>>; Amir <[email-masked]<mailto:[email-masked]>>; Sales <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600891633 // Sku :RHT-BSM-0153 // Name :Bissell - Pet Hair Eraser Turbo // Damaged

Dear Wendell,

Please update.

Regards,
Den mark

On Thu, Jul 2, 2020 at 8:55 AM Mohamed Magdy <[email-masked]<mailto:[email-masked]>> wrote:
Hello Wendell,

Any update please?

Thanks

On Tue, Jun 30, 2020 at 4:24 PM Wendell Peji <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Good afternoon.
New spare part is coming this week, maximum Thursday. Once received, we will deliver the spare part to your location.

Please bear with us until then.

Thank you.
Warm Regards,
Wendell
BISSELL Service Coordinator
[email-masked]<mailto:[email-masked]>
Tel No +971 52 600 2623 | Whatsapp +971 56 896 8788
<https://htmlsig.com/t/000001ET4ZNB>[Ridge Household Trading LLC]<https://htmlsig.com/t/000001ET4ZNB><https://htmlsig.com/t/000001ET4ZNB>
Ridge Household Trading LLC
+971 6 538 6169
Warehouse 10 & 11, Industrial Area 13
Sharjah, UAE | PO Box 81202
www.ridgegroupme.com<http://www.ridgegroupme.com/>

This message is confidential. It may also be privileged or otherwise protected by work product immunity or other legal rules. If you have received it by mistake, please let us know by e-mail reply and delete it from your system; you may not copy this message or disclose its contents to anyone. Please send us by fax any message containing deadlines as incoming e-mails are not screened for response deadlines. The integrity and security of this message cannot be guaranteed on the Internet.

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 30, 2020 4:19 PM
To: Wendell Peji <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Support <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Amir <[email-masked]<mailto:[email-masked]>>; Sales <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600891633 // Sku :RHT-BSM-0153 // Name :Bissell - Pet Hair Eraser Turbo // Damaged

Dear Wendell,

Update us please and deliver replacement.

Regards,

On Sun, Jun 28, 2020 at 9:58 AM Wendell Peji <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Good morning.
May we assist you by replacing the handle of the machine from our side so we could close this issue in fast manner.

Please advise when did the customer purchased and received the unit?
Kindly advise also where would you like to receive the replacement handle.

Thank you.
Warm Regards,
Wendell
BISSELL Service Coordinator
[email-masked]<mailto:[email-masked]>
Tel No +971 52 600 2623 | Whatsapp +971 56 896 8788
<https://htmlsig.com/t/000001ET4ZNB>[Ridge Household Trading LLC]<https://htmlsig.com/t/000001ET4ZNB><https://htmlsig.com/t/000001ET4ZNB>
Ridge Household Trading LLC
+971 6 538 6169
Warehouse 10 & 11, Industrial Area 13
Sharjah, UAE | PO Box 81202
www.ridgegroupme.com<http://www.ridgegroupme.com/>

This message is confidential. It may also be privileged or otherwise protected by work product immunity or other legal rules. If you have received it by mistake, please let us know by e-mail reply and delete it from your system; you may not copy this message or disclose its contents to anyone. Please send us by fax any message containing deadlines as incoming e-mails are not screened for response deadlines. The integrity and security of this message cannot be guaranteed on the Internet.

From: Sales <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 28, 2020 9:49 AM
To: Wendell Peji <[email-masked]<mailto:[email-masked]>>
Cc: Support <[email-masked]<mailto:[email-masked]>>
Subject: FW: Order #600891633 // Sku :RHT-BSM-0153 // Name :Bissell - Pet Hair Eraser Turbo // Damaged

FYR.

Thanks & Best regards,
Anas Elhadi
RIDGE Household Trading LLC
P.O. Box 81202
Industrial Area#13
Sharjah, United Arab Emirates
Tel: +971-6-5386169
Mob: +971-52-6066180

The information contained in this electronic message and any attachments are intended for specific individuals or entities, and may be confidential, proprietary or privileged. If you are not the intended recipient, please notify the sender immediately, delete this message and do not disclose, distribute or copy it to any third party or otherwise use this message. The content Electronic messages are not secure or error free and may contain viruses or may be delayed, and the sender is not liable for any of these occurrences.

From: Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 28, 2020 9:39 AM
To: Denmark A <[email-masked]<mailto:[email-masked]>>
Cc: Amir <[email-masked]<mailto:[email-masked]>>; Sales <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600891633 // Sku :RHT-BSM-0153 // Name :Bissell - Pet Hair Eraser Turbo // Damaged

@Vendor....Please if the we didnt receive the reply from your end we will accept the item and you need to provide us with a credit note

On Sat, Jun 27, 2020 at 11:51 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Vendor,

Please update.

Regards,
Den mark

On Mon, Jun 22, 2020 at 8:10 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Vendor,

Please respond.

Regards,

On Sun, Jun 21, 2020 at 2:38 PM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Return Reason:received_damaged_not_as_new
Comments :Broken piece

We appreciate your support in this matter, Thank you.

Regards,
Den mark

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