Subject: RE: Order #100122905 // MTC-903-R // Megastar - 2 Seater Kids 4x4Ride-On Wagon Car - Red // Defective Damaged
From: Simba <[email-masked]>
To: Denmark A <[email-masked]>, Alina D'Souza <[email-masked]>
Cc: "Simba ." <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>
Date: Sun, 5 Jul 2020 23:46:48 -0700
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Kindly send me the PO number.

Thanks and Regards,

Simbarashe  Mawere
METELEGANCE CREDIBILITY(Since 2003)
P.O Box 115161 | Dubai  |  UAE 
M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
 E: [email-masked] 

From: Denmark A
Sent: Sunday, July 5, 2020 11:38 PM
To: Alina D'Souza; Simba
Cc: Simba .; customer care; Returns.fc; Mark Anthony Laraga; Kenneth Nwaso; Michael Rolle
Subject: Re: Order #100122905 // MTC-903-R // Megastar - 2 Seater Kids 4x4Ride-On Wagon Car - Red // Defective Damaged

@Simba The customer wants a refund instead. as the item has the same issue please issue CN. 

Regards,

On Mon, Jul 6, 2020 at 10:37 AM Denmark A <[email-masked]> wrote:
@Simba FYI

Regards, 

On Mon, Jul 6, 2020 at 10:29 AM Alina D'Souza <[email-masked]> wrote:
Hi Denmark,

Customer does not need the item wants a refund.

Regards,
Alina

On Sat, Jul 4, 2020 at 8:53 AM Denmark A <[email-masked]> wrote:
Dear Simba, 

Thank you for your email. 

@customer care @Alina D'Souza Please assist to inform the customer regarding the issue. 

Regards, 
Den mark 

On Tue, Jun 30, 2020 at 4:14 PM Denmark A <[email-masked]> wrote:
Dear Vendor,

Noted on this. 

@Alina D'Souza FYI

Regards, 
Den mark 

On Mon, Jun 29, 2020 at 9:41 AM Simba . <[email-masked]> wrote:
Hi Denmark,

The battery is damaged,it will cost 300 AED to replace. Kindly check with the client and confirm.

Thanks & Regards,

Simbarashe Mawere 

P.O Box 115161 | Dubai  |  UAE 
M:+971556595409 T:+971-43339050|F: +971-43339052
E: [email-masked] | W:www.metelegance.net

On Sat, Jun 27, 2020 at 3:58 AM Denmark A <[email-masked]> wrote:
Dear Vendor,
 
Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

The customer returned a damaged item to be repaired but the item sent back to her with the same issue   
 
We appreciate your support in this matter, Thank you. 
 
Regards,
Den mark