Subject: Re: 600805571 - CRA_AR_RE11555
From: Mostafa saad <[email-masked]>
To: Denmark A <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Mohamed Magdy <[email-masked]>, Taiba <[email-masked]>, Alvin Balmeo <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Asad <[email-masked]>
Date: Mon, 6 Jul 2020 10:13:23 +0400
List-Id: <ccteam.mumzworld.com>

@Taiba Jeebly <[email-masked]>  Your feedback here, please

Regards
Mostafa Saad

On Mon, Jul 6, 2020 at 10:08 AM Denmark A <[email-masked]> wrote:

> Dear Alina,
>
> We will receive the CRA to refund the customer.
>
> @Mostafa saad <[email-masked]> We did not receive the physical
> item from CRA_ARA_RE12406, and needed to be deducted from the driver as  he
> received an extra item without confirmation.
>
> Regards,
> Den mark
>
> On Mon, Jul 6, 2020 at 9:54 AM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Magdy,
>>
>> Need your assistance on this case, the customer has returned the item
>> along with the previous CRA
>>
>> To avoid further escalation have raised a GC for the item
>>
>>
>> Regards,
>> Alina
>>
>> On Sun, Jul 5, 2020 at 5:44 PM Alina D'Souza <[email-masked]> wrote:
>>
>>> Hi Magdy / Mostafa,
>>>
>>> The customer is complaining of the  Letter Light Box - A5 sent along
>>> with the Pillow-cover.
>>>
>>> Whom do I escalate this to? Customer is escalating the same.
>>>
>>> @Taiba <[email-masked]> Could you please confirm how many items were
>>> collected by the driver as the customer says she sent two items together
>>>
>>> @Ekta Jesswani <[email-masked]> should I give GC customer claims
>>> returning the item during the collection
>>>
>>> Regards,
>>> Alina
>>>
>>> On Thu, Jul 2, 2020 at 12:56 PM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>>> Hi Magdy,
>>>>
>>>> The customer is complaining of the  Letter Light Box - A5 sent along
>>>> with the Pillow-cover.
>>>>
>>>> Whom do I escalate this to? Customer is escalating the same.
>>>>
>>>> @Taiba <[email-masked]> Could you please confirm how many items were
>>>> collected by the driver as the customer says she sent two items together
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>> On Tue, Jun 30, 2020 at 10:25 AM Mohamed Magdy <[email-masked]>
>>>> wrote:
>>>>
>>>>> Process what u have received only
>>>>>
>>>>> On Tue, Jun 30, 2020 at 9:59 AM Denmark A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Mostafa,
>>>>>>
>>>>>> Only CRA_AR_RE11555 - SKU MBN-MBN-5713687190029 only received.
>>>>>>
>>>>>> Regards,
>>>>>> Den mark
>>>>>>
>>>>>> On Tue, Jun 30, 2020 at 9:51 AM Mostafa saad <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Denmark A <[email-masked]>  Please check and confirm if you
>>>>>>> received this order
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>> Last Mile  Mumzworld
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jun 29, 2020 at 5:50 PM Taiba <[email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Mostafa,
>>>>>>>>
>>>>>>>> It has been delivered to your warehouse on 04/26/2020 @ 11:48 am
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Taiba Asghar*
>>>>>>>> Key Account Executive
>>>>>>>>
>>>>>>>>  <http://www.jeebly.com/>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *JEEBLY LLC*
>>>>>>>>
>>>>>>>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>>>>>>>
>>>>>>>> Dubai | United Arab Emirates
>>>>>>>>
>>>>>>>> t: +971 800 533259
>>>>>>>>
>>>>>>>> m: +971 52 314 8509
>>>>>>>>
>>>>>>>> e: [email-masked] <[email-masked]>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *www.jeebly.com <http://www.jeebly.com/>*
>>>>>>>>
>>>>>>>>  <https://www.facebook.com/jeeblynow/>   [image:
>>>>>>>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>>>>>>>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image:
>>>>>>>> Youtube icon]
>>>>>>>> <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>>>>>>>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> ------------------------------
>>>>>>>> *From:* Mostafa saad <[email-masked]>
>>>>>>>> *Sent:* Monday, June 29, 2020 5:34 PM
>>>>>>>> *To:* Alina D'Souza <[email-masked]>; Taiba <[email-masked]>
>>>>>>>> *Cc:* Mohamed Magdy <[email-masked]>; Denmark A <
>>>>>>>> [email-masked]>; Alvin Balmeo <[email-masked]>;
>>>>>>>> customer care <[email-masked]>; Ekta Jesswani <
>>>>>>>> [email-masked]>; Amir Julkarnain <[email-masked]>
>>>>>>>> *Subject:* Re: 600805571 - CRA_AR_RE11555
>>>>>>>>
>>>>>>>> @Taiba Jeebly <[email-masked]>  Please confirm here if Jeebly
>>>>>>>> returned this AWB ( JB216326 ) to the WH.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards
>>>>>>>>
>>>>>>>> Mostafa Saad
>>>>>>>> Last Mile  Mumzworld
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Jun 29, 2020 at 5:32 PM Alina D'Souza <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> @Mostafa saad <[email-masked]> Order# 600805571
>>>>>>>>
>>>>>>>> 2 CRAs on it
>>>>>>>>
>>>>>>>> CRA_AR_RE11555 for the item - MBN-MBN-5713687190029 Luxury Organic
>>>>>>>> Nursing Pillow Cover - Midnight Dust
>>>>>>>> status - REFUNDED
>>>>>>>> Was Updated on the old collection Tracker
>>>>>>>> Assigned to
>>>>>>>> JEEBLY JB216326
>>>>>>>>
>>>>>>>> CRA_AR_RE12406 SKU SBF-EZ_LL_A5 - Letter Light Box - A5 - PENDING
>>>>>>>> REIPT
>>>>>>>>
>>>>>>>> Customer claims that she sent both the items in the CRA
>>>>>>>> CRA_AR_RE11555. The customer later told us that she has sent us a second
>>>>>>>> item hence I had to create another CRA to received on the system
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Alina
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Jun 29, 2020 at 5:17 PM Mostafa saad <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> Hello Alina
>>>>>>>>
>>>>>>>>
>>>>>>>> Which one collects the item from the customer? I didn't see this
>>>>>>>> CRA on the sheet
>>>>>>>>
>>>>>>>> Regards
>>>>>>>>
>>>>>>>> Mostafa Saad
>>>>>>>> Last Mile  Mumzworld
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Jun 29, 2020 at 5:00 PM Alina D'Souza <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Hi Denmark,
>>>>>>>>
>>>>>>>> The item Letter Light Box - A5 was sent with the Pillow Born
>>>>>>>> Copenhagen - Organic Nursing Pillow Cover Midnight Dust (CRA
>>>>>>>> CRA_AR_RE11555)
>>>>>>>>
>>>>>>>> Please check if by any chance we have received it
>>>>>>>>
>>>>>>>> @Mostafa saad <[email-masked]> Do you still need the CRA
>>>>>>>> for this item on the sheet its already collected
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Alina
>>>>>>>>
>>>>>>>> On Sun, Jun 28, 2020 at 2:07 PM Mostafa saad <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> @Alina D'Souza <[email-masked]>  The is now CRA on the sheet
>>>>>>>> to update it.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards
>>>>>>>>
>>>>>>>> Mostafa Saad
>>>>>>>> Last Mile  Mumzworld
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, Jun 28, 2020 at 2:05 PM Denmark A <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Dear Alina,
>>>>>>>>
>>>>>>>> Item not yet received.
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Jun 4, 2020 at 8:29 AM Alina D'Souza <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Hi Mostafa and Denmark,
>>>>>>>>
>>>>>>>> Please advise if we received the below along with the
>>>>>>>> CRA_AR_RE11555
>>>>>>>>
>>>>>>>>
>>>>>>>> 600805571 SBF-EZ_LL_A5
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=413253> Letter
>>>>>>>> Light Box - A5
>>>>>>>> Customer said sent them together.
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Alina
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, May 31, 2020 at 1:43 PM Alvin Balmeo <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Hi Umang,
>>>>>>>>
>>>>>>>>
>>>>>>>> Please update the CRA the items were already collected
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> Best regards,
>>>>>>>>
>>>>>>>> Alvin
>>>>>>>>
>>>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>>>
>>>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>