Subject: Re: 600805571 - CRA_AR_RE11555
From: "Alina D'Souza" <[email-masked]>
To: Mohamed Magdy <[email-masked]>
Cc: Denmark A <[email-masked]>, Mostafa saad <[email-masked]>, Taiba <[email-masked]>, Alvin Balmeo <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Asad <[email-masked]>
Date: Mon, 6 Jul 2020 09:54:22 +0400
List-Id: <ccteam.mumzworld.com>

Hi Magdy,

Need your assistance on this case, the customer has returned the item along
with the previous CRA

To avoid further escalation have raised a GC for the item

Regards,
Alina

On Sun, Jul 5, 2020 at 5:44 PM Alina D'Souza <[email-masked]> wrote:

> Hi Magdy / Mostafa,
>
> The customer is complaining of the  Letter Light Box - A5 sent along with
> the Pillow-cover.
>
> Whom do I escalate this to? Customer is escalating the same.
>
> @Taiba <[email-masked]> Could you please confirm how many items were
> collected by the driver as the customer says she sent two items together
>
> @Ekta Jesswani <[email-masked]> should I give GC customer claims
> returning the item during the collection
>
> Regards,
> Alina
>
> On Thu, Jul 2, 2020 at 12:56 PM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Magdy,
>>
>> The customer is complaining of the  Letter Light Box - A5 sent along with
>> the Pillow-cover.
>>
>> Whom do I escalate this to? Customer is escalating the same.
>>
>> @Taiba <[email-masked]> Could you please confirm how many items were
>> collected by the driver as the customer says she sent two items together
>>
>> Regards,
>> Alina
>>
>> On Tue, Jun 30, 2020 at 10:25 AM Mohamed Magdy <[email-masked]>
>> wrote:
>>
>>> Process what u have received only
>>>
>>> On Tue, Jun 30, 2020 at 9:59 AM Denmark A <[email-masked]> wrote:
>>>
>>>> Dear Mostafa,
>>>>
>>>> Only CRA_AR_RE11555 - SKU MBN-MBN-5713687190029 only received.
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>> On Tue, Jun 30, 2020 at 9:51 AM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Denmark A <[email-masked]>  Please check and confirm if you
>>>>> received this order
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>> Mostafa Saad
>>>>> Last Mile  Mumzworld
>>>>>
>>>>>
>>>>> On Mon, Jun 29, 2020 at 5:50 PM Taiba <[email-masked]> wrote:
>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>> It has been delivered to your warehouse on 04/26/2020 @ 11:48 am
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Taiba Asghar*
>>>>>> Key Account Executive
>>>>>>
>>>>>>  <http://www.jeebly.com/>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *JEEBLY LLC*
>>>>>>
>>>>>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>>>>>
>>>>>> Dubai | United Arab Emirates
>>>>>>
>>>>>> t: +971 800 533259
>>>>>>
>>>>>> m: +971 52 314 8509
>>>>>>
>>>>>> e: [email-masked] <[email-masked]>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *www.jeebly.com <http://www.jeebly.com/>*
>>>>>>
>>>>>>  <https://www.facebook.com/jeeblynow/>   [image:
>>>>>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>>>>>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image:
>>>>>> Youtube icon]
>>>>>> <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>>>>>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> ------------------------------
>>>>>> *From:* Mostafa saad <[email-masked]>
>>>>>> *Sent:* Monday, June 29, 2020 5:34 PM
>>>>>> *To:* Alina D'Souza <[email-masked]>; Taiba <[email-masked]>
>>>>>> *Cc:* Mohamed Magdy <[email-masked]>; Denmark A <
>>>>>> [email-masked]>; Alvin Balmeo <[email-masked]>; customer
>>>>>> care <[email-masked]>; Ekta Jesswani <[email-masked]>;
>>>>>> Amir Julkarnain <[email-masked]>
>>>>>> *Subject:* Re: 600805571 - CRA_AR_RE11555
>>>>>>
>>>>>> @Taiba Jeebly <[email-masked]>  Please confirm here if Jeebly
>>>>>> returned this AWB ( JB216326 ) to the WH.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> Mostafa Saad
>>>>>> Last Mile  Mumzworld
>>>>>>
>>>>>>
>>>>>> On Mon, Jun 29, 2020 at 5:32 PM Alina D'Souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> @Mostafa saad <[email-masked]> Order# 600805571
>>>>>>
>>>>>> 2 CRAs on it
>>>>>>
>>>>>> CRA_AR_RE11555 for the item - MBN-MBN-5713687190029 Luxury Organic
>>>>>> Nursing Pillow Cover - Midnight Dust
>>>>>> status - REFUNDED
>>>>>> Was Updated on the old collection Tracker
>>>>>> Assigned to
>>>>>> JEEBLY JB216326
>>>>>>
>>>>>> CRA_AR_RE12406 SKU SBF-EZ_LL_A5 - Letter Light Box - A5 - PENDING
>>>>>> REIPT
>>>>>>
>>>>>> Customer claims that she sent both the items in the CRA
>>>>>> CRA_AR_RE11555. The customer later told us that she has sent us a second
>>>>>> item hence I had to create another CRA to received on the system
>>>>>>
>>>>>> Regards,
>>>>>> Alina
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jun 29, 2020 at 5:17 PM Mostafa saad <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hello Alina
>>>>>>
>>>>>>
>>>>>> Which one collects the item from the customer? I didn't see this CRA
>>>>>> on the sheet
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> Mostafa Saad
>>>>>> Last Mile  Mumzworld
>>>>>>
>>>>>>
>>>>>> On Mon, Jun 29, 2020 at 5:00 PM Alina D'Souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Denmark,
>>>>>>
>>>>>> The item Letter Light Box - A5 was sent with the Pillow Born
>>>>>> Copenhagen - Organic Nursing Pillow Cover Midnight Dust (CRA
>>>>>> CRA_AR_RE11555)
>>>>>>
>>>>>> Please check if by any chance we have received it
>>>>>>
>>>>>> @Mostafa saad <[email-masked]> Do you still need the CRA
>>>>>> for this item on the sheet its already collected
>>>>>>
>>>>>> Regards,
>>>>>> Alina
>>>>>>
>>>>>> On Sun, Jun 28, 2020 at 2:07 PM Mostafa saad <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> @Alina D'Souza <[email-masked]>  The is now CRA on the sheet to
>>>>>> update it.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> Mostafa Saad
>>>>>> Last Mile  Mumzworld
>>>>>>
>>>>>>
>>>>>> On Sun, Jun 28, 2020 at 2:05 PM Denmark A <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Dear Alina,
>>>>>>
>>>>>> Item not yet received.
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>>
>>>>>> On Thu, Jun 4, 2020 at 8:29 AM Alina D'Souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Mostafa and Denmark,
>>>>>>
>>>>>> Please advise if we received the below along with the CRA_AR_RE11555
>>>>>>
>>>>>>
>>>>>> 600805571 SBF-EZ_LL_A5
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=413253> Letter
>>>>>> Light Box - A5
>>>>>> Customer said sent them together.
>>>>>>
>>>>>> Regards,
>>>>>> Alina
>>>>>>
>>>>>>
>>>>>> On Sun, May 31, 2020 at 1:43 PM Alvin Balmeo <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Umang,
>>>>>>
>>>>>>
>>>>>> Please update the CRA the items were already collected
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Best regards,
>>>>>>
>>>>>> Alvin
>>>>>>
>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>
>>>>>>
>>>
>>> --
>>>
>>>