Subject: Re: Missing Screws - 600742349// SKU: GT-KD430-02
From: Denmark A <[email-masked]>
To: brands <[email-masked]>
Cc: Anas nazzal <[email-masked]>, Jeffin Joy <[email-masked]>, Uae Lastmile <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Eugene Mugisa <[email-masked]>, rizwan <[email-masked]>, Mostafa saad <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Mon, 6 Jul 2020 09:15:17 +0400
List-Id: <ccteam.mumzworld.com>

Dear Raymond,

Can you please send the missing screw, thank you.

Regards,
Den mark

On Mon, Jul 6, 2020 at 9:10 AM Mohamed Magdy <[email-masked]> wrote:

> @Denmark A <[email-masked]> ...Your advise here?
>
> On Sun, Jul 5, 2020 at 4:38 PM Anas nazzal <[email-masked]> wrote:
>
>> Dear Team,
>>
>> KIndly do the needful as the customer called again to follow up.
>>
>> Best regards,
>> Anas Nazzal
>>
>> On Tue, Jun 30, 2020 at 10:27 AM Anas nazzal <[email-masked]> wrote:
>>
>>> Dear Team,
>>>
>>> Kindly assist with the below customer as she called again to follow up.
>>> The customer complained that the missing part has not been delivered to
>>> her yet.
>>>
>>> Best Regards,
>>> Anas Nazzal
>>>
>>> On Fri, Jun 19, 2020 at 5:34 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Apologies for the late reply. Thank you for your support.
>>>>
>>>> @Denmark A <[email-masked]> @Returns.fc
>>>> <[email-masked]> - has this already been collected from the
>>>> vendor? Has it been given to the customer now?
>>>>
>>>> Please confirm. Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Mon, Jun 8, 2020 at 8:56 AM brands <[email-masked]> wrote:
>>>>
>>>>> Hi Denmark,
>>>>>
>>>>>
>>>>>
>>>>> Good Morning!
>>>>>
>>>>> Thanks for sending the RMA.
>>>>>
>>>>> Is this the missing part? You can collect it in our warehouse.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>>
>>>>>
>>>>> *From:* Denmark A <[email-masked]>
>>>>> *Sent:* Monday, June 8, 2020 8:54 AM
>>>>> *To:* brands <[email-masked]>
>>>>> *Cc:* Jeffin Joy <[email-masked]>; Anas nazzal <
>>>>> [email-masked]>; Umang Mehrotra <[email-masked]>; Mary Anne
>>>>> Agapito <[email-masked]>; customer care <[email-masked]>;
>>>>> Returns.fc <[email-masked]>; lastmile <
>>>>> [email-masked]>; Eugene Mugisa <[email-masked]>;
>>>>> Mostafa saad <[email-masked]>; rizwan <[email-masked]>
>>>>> *Subject:* Re: Missing Screws - 600742349// SKU: GT-KD430-02
>>>>>
>>>>>
>>>>>
>>>>> Please find the attached RMA filled up form for your reference.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jun 8, 2020 at 8:38 AM brands <[email-masked]> wrote:
>>>>>
>>>>> Hi,
>>>>>
>>>>>
>>>>> I just confirmed that the screw is available in our warehouse. See
>>>>> below and confirm if this is the missing part.
>>>>>
>>>>>
>>>>>
>>>>> Please still provide the RMA
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>>
>>>>>
>>>>> *From:* Jeffin Joy <[email-masked]>
>>>>> *Sent:* Monday, June 8, 2020 2:49 AM
>>>>> *To:* Anas nazzal <[email-masked]>; Umang Mehrotra <
>>>>> [email-masked]>
>>>>> *Cc:* brands <[email-masked]>; Mary Anne Agapito <
>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>> Returns.fc <[email-masked]>; lastmile <
>>>>> [email-masked]>; Eugene Mugisa <[email-masked]>;
>>>>> Mostafa saad <[email-masked]>; Denmark A <
>>>>> [email-masked]>; rizwan <[email-masked]>
>>>>> *Subject:* Re: Missing Screws - 600742349// SKU: GT-KD430-02
>>>>>
>>>>>
>>>>>
>>>>> +Umang Mehrotra <[email-masked]>
>>>>>
>>>>>
>>>>>
>>>>> Hi Umang, Kindly assist with the RMA
>>>>>
>>>>>
>>>>>
>>>>> __
>>>>>
>>>>> Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Jeffin Joy*
>>>>> Logistics Executive
>>>>>
>>>>> *P* +971 4 245 1324   *E* [email-masked]
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>> <https://twitter.com/mumzworld>
>>>>>
>>>>>  <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jun 7, 2020 at 3:16 PM Anas nazzal <[email-masked]> wrote:
>>>>>
>>>>> Dear Team,
>>>>>
>>>>>
>>>>>
>>>>> Kindly update the status as teh customer called again to follow up.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> Anas Nazzal
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>
>>>>> Virus-free. www.avast.com
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jun 4, 2020 at 8:20 AM brands <[email-masked]> wrote:
>>>>>
>>>>> Hi Jeffin,
>>>>>
>>>>>
>>>>>
>>>>> Good Morning!
>>>>>
>>>>>
>>>>>
>>>>> Waiting for the RMA.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Raymond
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>>
>>>>>
>>>>> *From:* brands
>>>>> *Sent:* Wednesday, June 3, 2020 8:05 AM
>>>>> *To:* Jeffin Joy <[email-masked]>; Mary Anne Agapito <
>>>>> [email-masked]>
>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>> [email-masked]>; lastmile <[email-masked]>; Eugene
>>>>> Mugisa <[email-masked]>; Mostafa saad <[email-masked]>;
>>>>> Denmark A <[email-masked]>
>>>>> *Subject:* RE: Missing Screws - 600742349// SKU: GT-KD430-02
>>>>>
>>>>>
>>>>>
>>>>> Hi Jeffin,
>>>>>
>>>>>
>>>>>
>>>>> Kindly provide the RMA with complete details so we can process.
>>>>>
>>>>>
>>>>>
>>>>> Thanks.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>>
>>>>>
>>>>> *From:* Jeffin Joy <[email-masked]>
>>>>> *Sent:* Wednesday, June 3, 2020 1:05 AM
>>>>> *To:* Mary Anne Agapito <[email-masked]>
>>>>> *Cc:* brands <[email-masked]>; customer care <[email-masked]>;
>>>>> Returns.fc <[email-masked]>; lastmile <
>>>>> [email-masked]>; Eugene Mugisa <[email-masked]>;
>>>>> Mostafa saad <[email-masked]>; Denmark A <
>>>>> [email-masked]>
>>>>> *Subject:* Re: Missing Screws - 600742349// SKU: GT-KD430-02
>>>>>
>>>>>
>>>>>
>>>>> Hi Mary,
>>>>>
>>>>>
>>>>>
>>>>> PLease find the PO.
>>>>>
>>>>>
>>>>>
>>>>> POMUMZ_DXB118671
>>>>>
>>>>>
>>>>>
>>>>> __
>>>>>
>>>>> Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Jeffin Joy*
>>>>> Logistics Executive
>>>>>
>>>>> *P* +971 4 245 1324   *E* [email-masked]
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Jun 2, 2020 at 3:15 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Hi Team,
>>>>>
>>>>>
>>>>>
>>>>> The subject item is under the baby registry which was purchased last
>>>>> March 04. The recipient just opened her gifts and found out that there are
>>>>> missing screws on this chair.
>>>>>
>>>>>
>>>>>
>>>>> Below are the pictures sent by the customer
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> May we ask for the missing screws, please?
>>>>>
>>>>>
>>>>>
>>>>> @Jeffin Joy <[email-masked]>  - please assist with the PO number
>>>>>
>>>>>
>>>>>
>>>>> @Returns.fc <[email-masked]> @Denmark A
>>>>> <[email-masked]> - please reship the screws under the same SO
>>>>> when received.
>>>>>
>>>>>
>>>>>
>>>>> Thank you
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>
>>>>> Virus-free. www.avast.com
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>
>>>>>
>>>>>
>>>>>
>
> --
>
>