Subject: Re: Order #: 700243297
From: Sara Ahmed <[email-masked]>
To: Mohit Caleb <[email-masked]>
Cc: Edwin Thomas <[email-masked]>, Amr Abed <[email-masked]>, Ashish Nair <[email-masked]>, Ekta Jesswani <[email-masked]>, Eugene Mugisa <[email-masked]>, Mamdouh Younes <[email-masked]>, Mohammad Abbas <[email-masked]>, Mohammad Abdul Naser <[email-masked]>, Mostafa Said <[email-masked]>, Muhammad Habib <[email-masked]>, "Outbound.fc" <[email-masked]>, Ronald Gaviola <[email-masked]>, Syed Yakoob <[email-masked]>, Taqwa Ali <[email-masked]>, Vipin Raj <[email-masked]>, customer care <[email-masked]>
Date: Mon, 6 Jul 2020 08:29:04 +0400
List-Id: <ccteam.mumzworld.com>

Hi Edwin, Mohit,

This seems like an issue when the same item is repeated twice per bundle
instead of marking the item with qty=2. This is not the usual way to setup
a bundle.

Edwin, please coordinate with Dhana to check this on Magento and we need to
advise data team accordingly.

Thanks,

On Sun, 5 Jul 2020 at 21:49, Mohit Caleb <[email-masked]> wrote:

> Hello Edwin,
>
> As per the Bundle, there should be two pieces of  AWL-BB2
>
>
> But the system has only pushed a single piece the same was reflected on
> LFS & sent to the customer.
>
> Thanks & Regards,
> ᐧ
>
> On Sun, Jul 5, 2020 at 8:50 PM Edwin Thomas <[email-masked]> wrote:
>
>> Hi Mohit ,
>>
>>            Could you please mention the name of the  part /Item which is
>> missing in LFS ?  As per netsuite data item
>> * BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5 * have only two parts
>>
>> AWL-BB2 and AWL-BB5 . Both these items are pushed to LFS also . If you
>> could give the name of the missing item/part we can add / edit this Kit
>> item so that same issue cannot happen again .
>>
>>
>> On Sun, Jul 5, 2020 at 9:49 AM Sara Ahmed <[email-masked]>
>> wrote:
>>
>>> Adding Edwin to check if this is a system issue
>>>
>>> On Sun, 5 Jul 2020 at 9:43 AM Mohit Caleb <[email-masked]> wrote:
>>>
>>>> Hello Taqwa,
>>>>
>>>> This issue is related to Tech as the complete Bundle is not moving to
>>>> LFS.
>>>> @Sara Ahmed <[email-masked]> - Could you please check what
>>>> could be done here as this is 4th Complaint about the same issue.
>>>>
>>>> @Ekta Jesswani <[email-masked]> - Kindly check what could be done
>>>> here to assist the customer urgently.
>>>>
>>>> Thanks & Regards,
>>>> ᐧ
>>>>
>>>> On Sun, Jul 5, 2020 at 9:28 AM Taqwa Ali <[email-masked]> wrote:
>>>>
>>>>> Dear Team
>>>>>
>>>>> Please assist we need urgent update
>>>>>
>>>>> Regards
>>>>> Taqwa
>>>>>
>>>>> On Thu, Jul 2, 2020 at 2:08 PM Taqwa Ali <[email-masked]> wrote:
>>>>>
>>>>>> Dear Ronald
>>>>>>
>>>>>> Please assist
>>>>>>
>>>>>> The CM is disabled, and she need the missing stroller urgently.
>>>>>>
>>>>>> Please consider her situation, and arrange delivery for missing item
>>>>>> as soon as possible
>>>>>>
>>>>>> The item is a bundle she should receive two strollers but she
>>>>>> received only one
>>>>>>
>>>>>> BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1143457>
>>>>>>
>>>>>> Bumble & Bird - Robin Separable Twin Travel Stroller - Black
>>>>>>
>>>>>> Fatma Hamad
>>>>>> شارع 1 /قطعه1/منزل٦٨
>>>>>> 68
>>>>>> Dahar
>>>>>> Kuwait Map
>>>>>> SHIP AREA
>>>>>> SHIP PHONE96565149893
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>> Taqwa
>>>>>>
>>>>>> On Thu, Jul 2, 2020 at 1:56 PM Mostafa Said <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> +Taqwa Ali <[email-masked]> Please check the inventory team
>>>>>>> comment.
>>>>>>>
>>>>>>> On Thu, Jul 2, 2020 at 12:06 PM Mohammad Abdul Naser <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Dear Team
>>>>>>>>
>>>>>>>> Please be informed that the same issue was addressed in previous
>>>>>>>> cases.
>>>>>>>>
>>>>>>>> *"Re: Missing Item - 600856799// SKU:
>>>>>>>> BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5".*
>>>>>>>> *"Re: 200298506 // MISSING PART"*
>>>>>>>>
>>>>>>>>  )As the SKU showing as a bundle in Netsuite but in LFS it's
>>>>>>>> showing as a single item.
>>>>>>>>
>>>>>>>> Need to solve this system issue in order to avoid any future cases
>>>>>>>>
>>>>>>>> On Thu, Jul 2, 2020 at 11:56 AM Mostafa Said <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> +Mohammad Abdul Naser <[email-masked]> +Ashish Nair
>>>>>>>>> <[email-masked]> i think it's the same case that the item
>>>>>>>>> coming as bundle on NS and not on LFS right?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Jul 2, 2020 at 11:42 AM Muhammad Habib <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Dear Team,
>>>>>>>>>> Sku :BNDL-MZ-TWIN-BB2 The second stroller is missing
>>>>>>>>>> Please check for missing part.
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thanks & regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
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>>>>>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>>>>>> send an email to [email-masked].
>>>>>>>>>> To view this discussion on the web visit
>>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJE%3Dw8FRuAjgBMKNyoU9nmHS6C5FgvXYR3j8ZdvN9Q6-xMLy_Q%40mail.gmail.com
>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJE%3Dw8FRuAjgBMKNyoU9nmHS6C5FgvXYR3j8ZdvN9Q6-xMLy_Q%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>> .
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>
>>>> --
>>>>
>>>> --
>>>
>>> *Sara Ahmed*
>>>
>>> Head of Technology
>>>
>>> e: [email-masked] <[email-masked]> │ w: www.mumzworld.com
>>>
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>
>> --
>> Regards,
>> Edwin Thomas
>> Netsuite Developer
>>
>
>
> --
>
>

-- 

*Sara Ahmed*

Head of Technology

e: [email-masked] <[email-masked]> │ w: www.mumzworld.com

a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE