Subject: Re: MISSING ITEM 100129097 ( NAQEL SAE REALLOCATION )
From: Johannes Jade Pabeca <[email-masked]>
To: Shajeeb <[email-masked]>, Sagar Khawani <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>, Eugene Mugisa <[email-masked]>, Zubair Wahid <[email-masked]>, customer care <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Date: Mon, 6 Jul 2020 08:19:24 +0400
List-Id: <ccteam.mumzworld.com>

Hi Sagar and Shajeeb,

Pls advise if refund escalations can be created now and since this is a
NAQEL shipment, please advise if only Rodina can create the refund or
anyone can.

BR

On Sun, Jul 5, 2020 at 9:39 AM Johannes Jade Pabeca <[email-masked]>
wrote:

> Hi Shajeeb,
>
> Thank you for your reply.
>
> Is Ronald's previous reply would suffice?
>
>
> On Sun, Jul 5, 2020 at 9:27 AM Shajeeb <[email-masked]> wrote:
>
>> Hi JJ,
>>
>>
>>
>> Please ensure the lost order informed the courier to compensate, if not
>> need to send a mail informing the order consider as lost so we can charge
>> them.
>>
>> One the above done, tracker need to updated and informed Finance for the
>> same, Sagar will approve to raise CRA if all the said process completed.
>>
>>
>>
>> *Shajeeb*
>>
>> Accountant
>>
>> *P* +971 4 245 1366      * E* [email-masked]
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
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>>
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>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>> *From:* Johannes Jade Pabeca <[email-masked]>
>> *Sent:* Sunday, July 5, 2020 9:11 AM
>> *To:* Ronald Gaviola <[email-masked]>; Sagar Khawani <
>> [email-masked]>; Shajeeb Cheriyath <[email-masked]>
>> *Cc:* Eugene Mugisa <[email-masked]>; Zubair Wahid <
>> [email-masked]>; customer care <[email-masked]>; Hussain
>> Firoz Miyagamwala <[email-masked]>
>> *Subject:* Re: MISSING ITEM 100129097 ( NAQEL SAE REALLOCATION )
>>
>>
>>
>> Hi Shajeeb,
>>
>>
>>
>> FYi above lost shipment/item is logged in your lost damaged tracker.
>>
>>
>>
>> Pls advise who will crate the CRA  for refund purposes.
>>
>>
>>
>> Best Regards
>>
>>
>>
>> On Thu, Jul 2, 2020 at 9:02 AM Johannes Jade Pabeca <
>> [email-masked]> wrote:
>>
>> Noted with thanks Ronald.
>>
>>
>>
>> @Sagar Khawani <[email-masked]> ,  For your approval.
>>
>>
>>
>> Item lost/missing by courier- NAQEL ROAD 70786629
>>
>>
>>
>> Order:100129097
>>
>> Order date: April 5
>>
>> Item:  TC-SI-95021A
>>
>> Amount: AED 158.97
>>
>>
>>
>> Pls advise then who will create CRA so I can escalate a refund request.
>>
>>
>>
>> BR
>>
>>
>>
>>
>>
>> On Thu, Jul 2, 2020 at 8:40 AM Ronald Gaviola <[email-masked]>
>> wrote:
>>
>> Johannes,
>>
>>
>>
>> Definitely yes. All considered lost packages are being charged back to
>> the courier company.
>>
>>
>>
>> Who will I chase for CRA for refund purposes, is it Hussain still? -
>> Check with Sagar first for approval then go ahead for CRA creation as usual.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Thu, Jul 2, 2020 at 8:35 AM Johannes Jade Pabeca <
>> [email-masked]> wrote:
>>
>> Hi Ronald,
>>
>>
>>
>> Will this be charged against NAQEL?
>>
>>
>>
>> Who will I chase for CRA for refund purposes, is it Hussain still?
>>
>>
>>
>> BR
>>
>>
>>
>>
>>
>> On Wed, Jul 1, 2020 at 11:46 AM Johannes Jade Pabeca <
>> [email-masked]> wrote:
>>
>> Noted with thanks.
>>
>>
>>
>> On Wed, Jul 1, 2020 at 10:19 AM Ronald Gaviola <[email-masked]>
>> wrote:
>>
>> Johannes,
>>
>>
>>
>> The other part of the shipment was left with Naqel. And will be
>> considered as lost.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Tue, Jun 30, 2020 at 3:45 PM Johannes Jade Pabeca <
>> [email-masked]> wrote:
>>
>> Any update on this?
>>
>>
>>
>> On Mon, Jun 29, 2020 at 4:59 PM Eugene Mugisa <[email-masked]>
>> wrote:
>>
>> + @Ronald Gaviola <[email-masked]>
>>
>>
>>
>> Please check and revert
>>
>>
>>
>> Best,
>>
>> Eugene.
>>
>>
>>
>> *From:* Johannes Jade Pabeca <[email-masked]>
>> *Sent:* Monday, June 29, 2020 4:56 PM
>> *To:* Eugene Mugisa <[email-masked]>; Zubair Wahid <
>> [email-masked]>
>> *Cc:* Customer Care Team <[email-masked]>; Hussain Firoz
>> Miyagamwala <[email-masked]>
>> *Subject:* Re: MISSING ITEM 100129097 ( NAQEL SAE REALLOCATION )
>>
>>
>>
>> Hi Eugene and Zubair, any feedback on this?
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Mon, Jun 29, 2020 at 10:33 AM Johannes Jade Pabeca <
>> [email-masked]> wrote:
>>
>> Hi Eugene/ Zabir,
>>
>>
>>
>> Please confirm how many boxes were reallocated to SAEE for this order?
>>
>>
>>
>> Customer did not receive 1 item - SKU - TC-SI-95021A // Item no: 1108307
>>
>>
>>
>> LFS shows it was supposed to be on a second box when it was initially
>> allocated to NAQEL
>>
>>
>>
>> Hope to hear from you soon.
>>
>>
>>
>> --
>>
>> *Johannes Jade *
>>
>>
>>
>>
>>
>>
>>
>> --
>>
>> *Johannes Jade *
>>
>>
>>
>>
>>
>>
>>
>> --
>>
>> *Johannes Jade *
>>
>>
>>
>>
>>
>>
>>
>> --
>>
>> *Johannes Jade *
>>
>>
>>
>>
>>
>>
>>
>> --
>>
>> *Johannes Jade *
>>
>>
>>
>>
>>
>>
>>
>> --
>>
>> *Johannes Jade *
>>
>>
>>
>>
>>
>>
>>
>> --
>>
>> *Johannes Jade *
>>
>>
>>
>>
>
>
> --
> *Johannes Jade *
>
>

-- 
*Johannes Jade *