Subject: Re: [EXTERNAL] Re: FW: 1Z289F8W6755488448 Damaged,
From: Syed Yakoob <[email-masked]>
To: Naib Khan <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>, Mohit Caleb <[email-masked]>, Alaa Musa <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Eugene Mugisa <[email-masked]>, Johannes Jade Pabeca <[email-masked]>, lastmile <[email-masked]>, Pavankumar A <[email-masked]>
Date: Mon, 6 Jul 2020 06:54:13 +0400
List-Id: <ccteam.mumzworld.com>

Hello Naib,

I have gone through CCTV for the packing and this was packed
correctly without any issues. Damage happened due to mishandling shipment
in transit.

Best Regards,

ᐧ

On Sun, 5 Jul 2020 at 16:28, Naib Khan <[email-masked]> wrote:

> Any update
>
> customer following up on this?
>
> Regards.
> Naib
>
>
> On Wed, 17 Jun 2020 at 16:49, Ronald Gaviola <[email-masked]> wrote:
>
>> Syed,
>>
>> Order # 100152498_2
>>
>>
>>
>>
>> Regards,
>> Ronald
>>
>>
>> On Wed, Jun 17, 2020 at 4:17 PM Syed Yakoob <[email-masked]> wrote:
>>
>>> Hello Ronald,
>>>
>>> Please give SO #
>>>
>>> Best Regards,
>>>
>>> ᐧ
>>>
>>> On Wed, 17 Jun 2020 at 15:40, Mohit Caleb <[email-masked]> wrote:
>>>
>>>> -3PL
>>>> +Syed Yakoob <[email-masked]>
>>>> ᐧ
>>>>
>>>> On Wed, Jun 17, 2020 at 3:07 PM <[email-masked]> wrote:
>>>>
>>>>>
>>>>>
>>>>> Hi Ronald,
>>>>>
>>>>>
>>>>>
>>>>> We have repeated cases of liquid spilling out. Please highlight this
>>>>> with packing.
>>>>>
>>>>> This can cause damage for other packages too. Yours or other customer.
>>>>>
>>>>> Wrapping a plastic is not supporting the product. Am not sure if
>>>>> cushioning would help.
>>>>>
>>>>>
>>>>>
>>>>> However, address this concern.
>>>>>
>>>>>
>>>>>
>>>>> Thank you
>>>>>
>>>>>
>>>>>
>>>>> Richelle
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>>>> *Sent:* Wednesday, June 17, 2020 2:31 PM
>>>>> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>;
>>>>> Mohit Caleb <[email-masked]>
>>>>> *Cc:* Alaa Musa <[email-masked]>; Amir Julkarnain <
>>>>> [email-masked]>; Customer Care Team <[email-masked]>;
>>>>> Ekta Jesswani <[email-masked]>; Eugene Mugisa <
>>>>> [email-masked]>; Johannes Jade Pabeca <[email-masked]>;
>>>>> lastmile <[email-masked]>; Pavankumar A <
>>>>> [email-masked]>; Zaldivar Richelle (VLR5DPB) <
>>>>> [email-masked]>
>>>>> *Subject:* [EXTERNAL] Re: FW: 1Z289F8W6755488448 Damaged,
>>>>>
>>>>>
>>>>>
>>>>> CAUTION! This email originated outside of the organization. Please do
>>>>> not open attachments or click links from an unknown or suspicious origin.
>>>>> ------------------------------
>>>>>
>>>>> +Mohit Caleb <[email-masked]>
>>>>>
>>>>>
>>>>>
>>>>> Please investigate the packing.
>>>>>
>>>>>
>>>>>
>>>>> +Alaa Musa <[email-masked]> - Can you get a replacement for
>>>>> these damaged items?
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Ronald
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Jun 17, 2020 at 1:58 PM <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>
>>>>>
>>>>> Dear Ronald,
>>>>>
>>>>>
>>>>>
>>>>> One more shipment damaged, one box was damaged and one was delivered.
>>>>>
>>>>>
>>>>>
>>>>> The subject shipment was damaged in transit, after our investigation
>>>>> Ups came to terms as this particular package was damaged due to
>>>>> insufficient packaging.
>>>>>
>>>>>
>>>>>
>>>>> Further to this I urge you to please understand that we at UPS
>>>>> strongly recommend that all packaging for shipments that are being exported
>>>>> or imported; needs to be done professionally in order to eliminate the
>>>>> chances of damage and/or total loss.
>>>>>
>>>>>
>>>>>
>>>>> Please find below link to help support your packaging.
>>>>>
>>>>>
>>>>>
>>>>> Link https://www.ups.com/packaging/?loc=en_ae
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Best Regards
>>>>> ------------------------------
>>>>>
>>>>>
>>>>>
>>>>> *Chantelle Cardozo*
>>>>>
>>>>> Preferred Customer Associate
>>>>>
>>>>>
>>>>>
>>>>> *UPS Gulf L.L.C*
>>>>>
>>>>> Al Hareb Building, Al Quoz Area
>>>>>
>>>>> Sheikh Zayed Road, P.O. Box 26026
>>>>>
>>>>> Dubai, United Arab Emirates
>>>>>
>>>>> *Tel +971 4 3815278*
>>>>>
>>>>> Fax +971 4 3390835
>>>>>
>>>>> [email-masked]
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Thodika Shameem (TGC8FQS)
>>>>> *Sent:* Wednesday, June 17, 2020 1:53 PM
>>>>> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>
>>>>> *Cc:* Moinuddin Khaja (WDQ6BMN) <[email-masked]>; Khurshidahmad
>>>>> Akbarbutt (BDR2NWP) <[email-masked]>; Muraleedharan Nair
>>>>> Arjun (XTB7MDD) <[email-masked]>; Nooremoochi Muneer
>>>>> (TBB7YDW) <[email-masked]>; Ali Mohammed Akber (YYZ8PTB) <
>>>>> [email-masked]>; Mohammed Abdul Aleem Ammar (QRH8PYZ) <
>>>>> [email-masked]>; Al-Kulagi Naif (EUR6AKN) <
>>>>> [email-masked]>; Iqbal Javed (FLS0FGS) <[email-masked]>
>>>>> *Subject:* 1Z289F8W6755488448 Damaged,
>>>>>
>>>>>
>>>>>
>>>>> *Dear Chantelle,*
>>>>>
>>>>>
>>>>>
>>>>> *The subject shipment we have received in damaged condition, please
>>>>> find the attached pictures and advice.*
>>>>>
>>>>>
>>>>>
>>>>> Please Note that from those items only the below item are damaged and
>>>>> carton, please advice we can repack with new carton and deliver the
>>>>> shipment?
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Rgds,*
>>>>>
>>>>>
>>>>>
>>>>> *Shameem*
>>>>>
>>>>> Deliver Information  E – Commerce - WP
>>>>>
>>>>> Kingdom of Saudi Arabia
>>>>>
>>>>>
>>>>>
>>>>> P.O. Box 23576
>>>>>
>>>>> Jeddah 21436
>>>>>
>>>>> Kingdom of Saudi Arabia
>>>>>
>>>>> Tel: +966 920005020 Ext 134
>>>>>
>>>>> Customer Service: 92000 2555
>>>>>
>>>>> Email: [email-masked] <[email-masked]>*
>>>>>
>>>>> *www.ups.com* <http://www.ups.com/>
>>>>>
>>>>>
>>>>>
>>>>> *EIRAD Trading & Contracting Co. Ltd. Authorized Service Contractor
>>>>> for UPS.*
>>>>>
>>>>> *Decision GreenSM **– Consider the environment before printing this
>>>>> e-mail*
>>>>> ------------------------------
>>>>>
>>>>> ATTENTION: This e-mail and any files transmitted with it are
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>>>>>
>>>>>
>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>> --
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>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CA%2BzP37ZvK602eBwiemDVAZtsg2OvLzsrumEQtNZCbchZM6mdww%40mail.gmail.com?utm_medium=email&utm_source=footer>
>> .
>>
>