Subject: Re: Mumzworld- Orders for Driver Muhammad Adeel
From: Mary Anne Agapito <[email-masked]>
To: Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Cc: Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Eugene Mugisa <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Sagar Khawani <[email-masked]>, customer care <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Sun, 5 Jul 2020 17:46:47 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ekta and Amir,

There are several orders that were confirmed lost by One Click. The finance
team is asking for CRA. I spoke with Denmark and they are not able to
create it since the item is not with them.

Please assist. The customer keeps on following up on their refunds and
extremely upset about the delay.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Jul 2, 2020 at 5:41 PM Hyacinth Joyce <[email-masked]> wrote:

> Hi Team,
>
> The customer for the below-mentioned order no. called to follow up.
>
>
> The refund has been escalated -  Incident #1166582
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Wed, 1 Jul 2020 at 10:55, Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Please create the CRA, we have pending refunds waiting and the customer
>> is very upset about the delay.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sun, Jun 28, 2020 at 10:54 AM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>>> Hi Team,
>>>
>>> Please create the CRA for all.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sat, Jun 27, 2020 at 10:36 AM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> A gentle reminder on the above.
>>>>
>>>> Please create the CRA. Customers keep on following up on their refund.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Wed, Jun 24, 2020 at 4:42 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> Please create a CRA to all the orders mentioned below:
>>>>>
>>>>>
>>>>> The finance team is unable to process the refund unless there are CRA
>>>>> for all.
>>>>>
>>>>> Please assist. Customers keep on following up on their refunds.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Sat, Jun 20, 2020 at 11:04 AM Sagar Khawani <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Denmark,
>>>>>>
>>>>>> Can you create one and confirm
>>>>>>
>>>>>> Thx
>>>>>>
>>>>>> Sagar
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Mary Anne Agapito <[email-masked]>
>>>>>> *Sent:* Friday, June 19, 2020 5:31 PM
>>>>>> *To:* Denmark A <[email-masked]>; Umang Mehrotra <
>>>>>> [email-masked]>; Returns.fc <[email-masked]>
>>>>>> *Cc:* customer care <[email-masked]>; Eugene Mugisa <
>>>>>> [email-masked]>; Ekta Jesswani <[email-masked]>; Shajeeb C
>>>>>> <[email-masked]>; Sagar Khawani <[email-masked]>; Amir
>>>>>> Julkarnain <[email-masked]>
>>>>>> *Subject:* Re: Mumzworld- Orders for Driver Muhammad Adeel
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> A gentle reminder on the above.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Jun 17, 2020 at 1:30 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> For this order,
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> 600853022_2
>>>>>>
>>>>>> MMZT-1014XJ2-DOVE-L
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=486076>
>>>>>>
>>>>>> Bravado - Original Nursing Bra - Dove Heather, L
>>>>>>
>>>>>>
>>>>>>
>>>>>> It's one of the lost shipments declared by One Click, finance needs
>>>>>> the CRA in order to refund it.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please create the CRA and advise when done.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Jun 7, 2020 at 4:35 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Sagar,
>>>>>>
>>>>>>
>>>>>>
>>>>>> For order -  600839184, this is under baby registry. The recipient
>>>>>> is about to give birth in 2 days, thus a new order was created.
>>>>>>
>>>>>>
>>>>>>
>>>>>> The new order # was given below and it has a total value of 821.21 AED
>>>>>> 600886337
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Outbound.fc <[email-masked]> @Mohit Caleb
>>>>>> <[email-masked]>  - please pick and pack asap when fulfilled
>>>>>>
>>>>>>
>>>>>>
>>>>>> @lastmile <[email-masked]> @Mostafa saad
>>>>>> <[email-masked]> - please arrange an urgent delivery when
>>>>>> completed
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Fri, Jun 5, 2020 at 11:01 AM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> As mentioned in the previous email, the given order numbers were
>>>>>> deemed lost by the courier.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please create the CRA as finance is asking for it in order to process
>>>>>> the refund.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, Jun 2, 2020 at 1:13 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Ekta,
>>>>>>
>>>>>>
>>>>>>
>>>>>> For this order
>>>>>>
>>>>>>
>>>>>>
>>>>>> 5/17/2020
>>>>>>
>>>>>> 600853022_2
>>>>>>
>>>>>> 18137273
>>>>>>
>>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>>
>>>>>> Done
>>>>>>
>>>>>> Customer did not receive Shipments
>>>>>>
>>>>>>
>>>>>> The item is out of stock and the customer doesn't other items. The
>>>>>> customer wants a credit card refund.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Can I raise a refund request now or shall we wait until the
>>>>>> investigation is over?
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please advise. Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jun 1, 2020 at 3:31 PM Carmella Singh <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Dear Shajeeb/ Danny,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Good afternoon!
>>>>>>
>>>>>>
>>>>>>
>>>>>> Investigation is still going on.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Once it is approved, we will let you know.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Carmella Singh *
>>>>>> Account Representative
>>>>>> *One Click* Delivery Services
>>>>>> Mobile: +971 524758143
>>>>>> Tel: +971 (0) 4 368 7011
>>>>>>
>>>>>> www.1click2deliver.com
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Danny Naik <[email-masked]>
>>>>>> *Sent:* Monday, June 1, 2020 3:14 PM
>>>>>> *To:* Shajeeb C <[email-masked]>
>>>>>> *Cc:* Mostafa saad <[email-masked]>; Carmella Singh <
>>>>>> [email-masked]>; Sujan Raj <[email-masked]>;
>>>>>> Sagar Khawani <[email-masked]>; Ekta Jesswani <
>>>>>> [email-masked]>; customer care <[email-masked]>; Eugene
>>>>>> Mugisa <[email-masked]>; Ahmed Nawaz <
>>>>>> [email-masked]>; Diana Fontanilla <
>>>>>> [email-masked]>
>>>>>> *Subject:* Re: Mumzworld- Orders for Driver Muhammad Adeel
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Carmella,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly confirm me on the below with the CN amount and orde details.
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Regards,*
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Danny Naik*
>>>>>>
>>>>>> Chief Accountant
>>>>>>
>>>>>> Mobile +971 5 222 94356
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jun 1, 2020 at 3:12 PM Shajeeb C <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Danny,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please issue the CN for the same ASAP.
>>>>>>
>>>>>> All the same will be deducted from the payments.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Shajeeb
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jun 1, 2020 at 2:24 PM Mostafa saad <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> @Shajeeb Cheriyath <[email-masked]> @Sagar Khawani
>>>>>> <[email-masked]>  All theses shipments were updating on the
>>>>>> sheet also please update them as lost.
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Ekta Jesswani <[email-masked]> @customer care
>>>>>> <[email-masked]> Please place new orders to the mentioned
>>>>>> customers ASAP.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>>
>>>>>>
>>>>>> Mostafa Saad
>>>>>>
>>>>>> LM Supervisor at Mumzworld
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jun 1, 2020 at 10:50 AM Sujan Raj <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please note we already applied replacement for  600858031  this
>>>>>> order, please process a replacement for rest eight orders.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>> Sujan Raj,
>>>>>>
>>>>>> Mobile : +971506855826
>>>>>>
>>>>>> Email : [email-masked]
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jun 1, 2020 at 10:38 AM Carmella Singh <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Dears,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Good day!
>>>>>>
>>>>>>
>>>>>>
>>>>>> We need your kind assistance if you can send replacement for the
>>>>>> below  9 Orders.
>>>>>>
>>>>>>
>>>>>>
>>>>>> We are facing an issue with this driver, who refused to report Back
>>>>>> to Work and have tagged all orders as Delivered.
>>>>>>
>>>>>>
>>>>>>
>>>>>> We apologize for this inconvenience , trust that we are already doing
>>>>>> an investigation internally for this.
>>>>>>
>>>>>>
>>>>>>
>>>>>> In the meantime, please let us know as Sujan already has spoken to
>>>>>> these 9 customers and they are expecting the package anytime soon.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Date*
>>>>>>
>>>>>> *Order #*
>>>>>>
>>>>>> *Order ID*
>>>>>>
>>>>>> *Driver*
>>>>>>
>>>>>> *Status*
>>>>>>
>>>>>> *Update*
>>>>>>
>>>>>> 5/17/2020
>>>>>>
>>>>>> 600853022_2
>>>>>>
>>>>>> 18137273
>>>>>>
>>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>>
>>>>>> Done
>>>>>>
>>>>>> Customer did not receive Shipments
>>>>>>
>>>>>> 5/17/2020
>>>>>>
>>>>>> 600839184
>>>>>>
>>>>>> 18137324
>>>>>>
>>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>>
>>>>>> Done
>>>>>>
>>>>>> Customer did not receive Shipments
>>>>>>
>>>>>> 5/17/2020
>>>>>>
>>>>>> 600853041_1
>>>>>>
>>>>>> 18137378
>>>>>>
>>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>>
>>>>>> Done
>>>>>>
>>>>>> Customer did not receive Shipments
>>>>>>
>>>>>> 5/18/2020
>>>>>>
>>>>>> 600841993
>>>>>>
>>>>>> 18184483
>>>>>>
>>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>>
>>>>>> Done
>>>>>>
>>>>>> Customer did not receive Shipments
>>>>>>
>>>>>> 5/18/2020
>>>>>>
>>>>>> 600849011_2
>>>>>>
>>>>>> 18184496
>>>>>>
>>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>>
>>>>>> Done
>>>>>>
>>>>>> Customer did not receive Shipments
>>>>>>
>>>>>> 5/18/2020
>>>>>>
>>>>>> 600855143
>>>>>>
>>>>>> 18184613
>>>>>>
>>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>>
>>>>>> Done
>>>>>>
>>>>>> Customer did not receive Shipments
>>>>>>
>>>>>> 5/19/2020
>>>>>>
>>>>>> 600848439
>>>>>>
>>>>>> 18231853
>>>>>>
>>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>>
>>>>>> Done
>>>>>>
>>>>>> Received
>>>>>>
>>>>>> 5/19/2020
>>>>>>
>>>>>> 600858031
>>>>>>
>>>>>> 18231897
>>>>>>
>>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>>
>>>>>> Done
>>>>>>
>>>>>> Customer did not receive Shipments
>>>>>>
>>>>>> 5/19/2020
>>>>>>
>>>>>> 600860737_1
>>>>>>
>>>>>> 18231901
>>>>>>
>>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>>
>>>>>> Done
>>>>>>
>>>>>> Customer did not receive Shipments
>>>>>>
>>>>>> 5/19/2020
>>>>>>
>>>>>> 600852648
>>>>>>
>>>>>> 18231928
>>>>>>
>>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>>
>>>>>> Done
>>>>>>
>>>>>> Customer did not receive Shipments
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Carmella Singh *
>>>>>> Account Representative
>>>>>> *One Click* Delivery Services
>>>>>> Mobile: +971 524758143
>>>>>> Tel: +971 (0) 4 368 7011
>>>>>>
>>>>>> www.1click2deliver.com
>>>>>>
>>>>>>
>>>>>>
>>>>>>