Subject: Re: DHL Returns : 15/06/2020
From: Mary Anne Agapito <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, "Returns.fc" <[email-masked]>
Cc: Pavankumar A <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Ronald Gaviola <[email-masked]>
Date: Sun, 5 Jul 2020 16:52:58 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please create a CRA for the order given below, the customer keeps on asking
for a refund.

15-Jun-20 100147494_2 1 1015333686 4555892762 1 pc received
The customer is extremely furious and wants it asap.

Please assist. Thank you

Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Jul 5, 2020 at 4:50 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Ronald,
>
> Thank you for clearing that up.
>
> @Returns.fc <[email-masked]>  - please reship this order
> immediately -  700240514
>
> The customer keeps on following up.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, Jul 5, 2020 at 1:57 PM Ronald Gaviola <[email-masked]>
> wrote:
>
>> Mary Anne,
>>
>> For reship, please address your request to returns team. We shall reply
>> with AWB once dispatched
>>
>>
>> @Returns.fc <[email-masked]> - Where is the package 700240514?
>>
>>
>>
>>
>> Regards,
>> Ronald
>>
>>
>> On Fri, Jul 3, 2020 at 3:26 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Ronald,
>>>
>>> In relation to some shipments that have been returned by DHL, please
>>> reship the SO given below:
>>>
>>> 700240514 BK-1953167
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=272450> Graco
>>> Swing Lovin Hug Wpl Counting sheep
>>> The customer is following up and needs it asap.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Tue, Jun 16, 2020 at 3:18 PM Ronald Gaviola <[email-masked]>
>>> wrote:
>>>
>>>> Thanks Manju!
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>> Ronald
>>>>
>>>>
>>>> On Tue, Jun 16, 2020 at 3:16 PM Manju Perera (DHL AE) <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Ronald
>>>>>
>>>>>
>>>>>
>>>>> We usually consolidate all and create one waybill for multiple
>>>>> shipments. I understood the problem now. I will make sure we create
>>>>> separate RT waybills.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards
>>>>>
>>>>> Manju
>>>>>
>>>>>
>>>>>
>>>>> *Manju* *Perera*
>>>>> Operation supervisor
>>>>>
>>>>> DHL EXPRESS
>>>>> P.O.Box 6252
>>>>> Jabel Ali, Dubai
>>>>> United Arab Emirates
>>>>>
>>>>> Phone: +971 4 8124823
>>>>> Mobile: +971 56 9987520
>>>>>
>>>>> *DHL Express – Excellence. Simply delivered.*
>>>>>
>>>>>
>>>>> *GO**GREEN*
>>>>> *– Environmental protection with DHL *Please consider your
>>>>> environmental responsibility before printing this email.
>>>>>
>>>>> This message may contain legally privileged material. If you are not
>>>>> the intended recipient or responsible for delivery to the intended
>>>>> recipient, please delete this message, destroy any copies and inform the
>>>>> sender.
>>>>>
>>>>>
>>>>>
>>>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>>>> *Sent:* Tuesday, June 16, 2020 3:12 PM
>>>>> *To:* Manju Perera (DHL AE) <[email-masked]>
>>>>> *Cc:* Mark Anthony Laraga <[email-masked]>; ae.mumzworld <
>>>>> [email-masked]>; Pavankumar A <[email-masked]>;
>>>>> Eugene Mugisa <[email-masked]>; Umang Mehrotra <
>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>> Returns.fc <[email-masked]>; lastmile <
>>>>> [email-masked]>
>>>>> *Subject:* Re: DHL Returns : 15/06/2020
>>>>>
>>>>>
>>>>>
>>>>> Manju,
>>>>>
>>>>>
>>>>>
>>>>> I know that. However, you can't create RT waybills without a key
>>>>> reference right? and you are using the original waybill as a key reference
>>>>> to generate RT waybills. Is it also possible to generate the same RT
>>>>> waybills into other shipments? Let me give you a sample below
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Original waybill
>>>>>
>>>>> RT waybill
>>>>>
>>>>> REMARKS
>>>>>
>>>>> 15-Jun-20
>>>>>
>>>>> 700231064_2
>>>>>
>>>>> 2of 3
>>>>>
>>>>> 2406993886
>>>>>
>>>>> 4555892762
>>>>>
>>>>> 2 pc received only
>>>>>
>>>>> 15-Jun-20
>>>>>
>>>>> 100147494_2
>>>>>
>>>>> 1
>>>>>
>>>>> 1015333686
>>>>>
>>>>> 4555892762
>>>>>
>>>>> 1 pc received
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Ronald
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Jun 16, 2020 at 2:49 PM Manju Perera (DHL AE) <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Hi Ronald
>>>>>
>>>>>
>>>>>
>>>>> RT airway bill numbers will be not same as original airway bill
>>>>> number. When we process RT system will generate new airway bill with new
>>>>> number.
>>>>>
>>>>>
>>>>>
>>>>> What I can do is in the pre alert I can mention original airway bill
>>>>> and additionally I can mention RT airway bill. I hope this will resolve
>>>>> your problem. Please let me know if you area okay with this.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards
>>>>>
>>>>> Manju
>>>>>
>>>>>
>>>>>
>>>>> *Manju* *Perera*
>>>>> Operation supervisor
>>>>>
>>>>> DHL EXPRESS
>>>>> P.O.Box 6252
>>>>> Jabel Ali, Dubai
>>>>> United Arab Emirates
>>>>>
>>>>> Phone: +971 4 8124823
>>>>> Mobile: +971 56 9987520
>>>>>
>>>>> *DHL Express – Excellence. Simply delivered.*
>>>>>
>>>>>
>>>>> *GO**GREEN*
>>>>> *– Environmental protection with DHL *Please consider your
>>>>> environmental responsibility before printing this email.
>>>>>
>>>>> This message may contain legally privileged material. If you are not
>>>>> the intended recipient or responsible for delivery to the intended
>>>>> recipient, please delete this message, destroy any copies and inform the
>>>>> sender.
>>>>>
>>>>>
>>>>>
>>>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>>>> *Sent:* Tuesday, June 16, 2020 12:25 PM
>>>>> *To:* Mark Anthony Laraga <[email-masked]>; ae.mumzworld <
>>>>> [email-masked]>; Manju Perera (DHL AE) <[email-masked]>
>>>>> *Cc:* Pavankumar A <[email-masked]>; Eugene Mugisa <
>>>>> [email-masked]>; Umang Mehrotra <[email-masked]>; customer
>>>>> care <[email-masked]>; Returns.fc <[email-masked]>;
>>>>> lastmile <[email-masked]>
>>>>> *Subject:* Re: DHL Returns : 15/06/2020
>>>>>
>>>>>
>>>>>
>>>>> +ae.mumzworld <[email-masked]> +Manju Perera (DHL AE)
>>>>> <[email-masked]>
>>>>>
>>>>>
>>>>>
>>>>> RTS awbs are being pasted wrongly to a different package and causing
>>>>> trouble with the returns team by mismatching with our records.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Ronald
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Jun 16, 2020 at 9:11 AM Mark Anthony Laraga <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Hi Pavan,
>>>>>
>>>>>
>>>>>
>>>>> What I notice in these two orders below have the same AWB,  there is a
>>>>> mistakenly pasted the AWB in different SO no. Please check and investigate
>>>>> furthermore and update us.
>>>>>
>>>>>
>>>>>
>>>>> Photo attached below for your reference.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> REMARKS
>>>>>
>>>>> 15-Jun-20
>>>>>
>>>>> 700231064_2
>>>>>
>>>>> 2of 3
>>>>>
>>>>> 4555892762
>>>>>
>>>>> 2 pc received only
>>>>>
>>>>> 15-Jun-20
>>>>>
>>>>> 100147492_2
>>>>>
>>>>> 1
>>>>>
>>>>> 4555892762
>>>>>
>>>>> NOT LISTED BUT RECEIVED
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> Mark.
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jun 15, 2020 at 5:30 PM Pavankumar A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Dear Mark,
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Please assist here, and send correct details, Thanks
>>>>>
>>>>>
>>>>>
>>>>> Please check below details:
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> REMARKS
>>>>>
>>>>> 15-Jun-20
>>>>>
>>>>> 700231064_2
>>>>>
>>>>> 3
>>>>>
>>>>> 4555892762
>>>>>
>>>>> 2 pc received only
>>>>>
>>>>> 15-Jun-20
>>>>>
>>>>> 200296333_3
>>>>>
>>>>> 1
>>>>>
>>>>>
>>>>>
>>>>> NOT RECEVIED
>>>>>
>>>>> 15-Jun-20
>>>>>
>>>>> 100147497_2
>>>>>
>>>>> 1
>>>>>
>>>>>
>>>>>
>>>>> NOT LISTED BUT RECEIVED.
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jun 15, 2020 at 4:41 PM Mark Anthony Laraga <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Dear Team,
>>>>>
>>>>>
>>>>>
>>>>> Please check the below orders returned by DHL hand over to Int'l Team.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> Mark.
>>>>>
>>>>>
>>>>>
>>>>> 15-Jun-20
>>>>>
>>>>> 200291012_1
>>>>>
>>>>> Returned
>>>>>
>>>>> International Order
>>>>>
>>>>> DHL
>>>>>
>>>>> Najeeb
>>>>>
>>>>> 3
>>>>>
>>>>> PAID
>>>>>
>>>>> 4555892821
>>>>>
>>>>> 15-Jun-20
>>>>>
>>>>> 600883508
>>>>>
>>>>> Returned
>>>>>
>>>>> International Order
>>>>>
>>>>> DHL
>>>>>
>>>>> Najeeb
>>>>>
>>>>> 3
>>>>>
>>>>> PAID
>>>>>
>>>>> 1149621620
>>>>>
>>>>> 15-Jun-20
>>>>>
>>>>> 700240514
>>>>>
>>>>> Returned
>>>>>
>>>>> International Order
>>>>>
>>>>> DHL
>>>>>
>>>>> Najeeb
>>>>>
>>>>> 2
>>>>>
>>>>> PAID
>>>>>
>>>>> 7508803610
>>>>>
>>>>> 15-Jun-20
>>>>>
>>>>> 200288176_1
>>>>>
>>>>> Returned
>>>>>
>>>>> International Order
>>>>>
>>>>> DHL
>>>>>
>>>>> Najeeb
>>>>>
>>>>> 2
>>>>>
>>>>> PAID
>>>>>
>>>>> 4555892832
>>>>>
>>>>> 15-Jun-20
>>>>>
>>>>> 200284723
>>>>>
>>>>> Returned
>>>>>
>>>>> International Order
>>>>>
>>>>> DHL
>>>>>
>>>>> Najeeb
>>>>>
>>>>> 2
>>>>>
>>>>> PAID
>>>>>
>>>>> 4555892751
>>>>>
>>>>> 15-Jun-20
>>>>>
>>>>> 700231064_2
>>>>>
>>>>> Returned
>>>>>
>>>>> International Order
>>>>>
>>>>> DHL
>>>>>
>>>>> Najeeb
>>>>>
>>>>> 3
>>>>>
>>>>> PAID
>>>>>
>>>>> 4555892762
>>>>>
>>>>> 15-Jun-20
>>>>>
>>>>> 100149808_1
>>>>>
>>>>> Returned
>>>>>
>>>>> International Order
>>>>>
>>>>> DHL
>>>>>
>>>>> Najeeb
>>>>>
>>>>> 2
>>>>>
>>>>> PAID
>>>>>
>>>>> 4555892740
>>>>>
>>>>> 15-Jun-20
>>>>>
>>>>> 700238534
>>>>>
>>>>> Returned
>>>>>
>>>>> International Order
>>>>>
>>>>> DHL
>>>>>
>>>>> Najeeb
>>>>>
>>>>> 1
>>>>>
>>>>> PAID
>>>>>
>>>>> 4555892784
>>>>>
>>>>> 15-Jun-20
>>>>>
>>>>> 200284112_2
>>>>>
>>>>> Returned
>>>>>
>>>>> International Order
>>>>>
>>>>> DHL
>>>>>
>>>>> Najeeb
>>>>>
>>>>> 1
>>>>>
>>>>> PAID
>>>>>
>>>>> 4555892806
>>>>>
>>>>> 15-Jun-20
>>>>>
>>>>> 200296333_3
>>>>>
>>>>> Returned
>>>>>
>>>>> International Order
>>>>>
>>>>> DHL
>>>>>
>>>>> Najeeb
>>>>>
>>>>> 1
>>>>>
>>>>> PAID
>>>>>
>>>>> 15-Jun-20
>>>>>
>>>>> 600878210
>>>>>
>>>>> Returned
>>>>>
>>>>> International Order
>>>>>
>>>>> DHL
>>>>>
>>>>> Najeeb
>>>>>
>>>>> 1
>>>>>
>>>>> PAID
>>>>>
>>>>> 6175488546
>>>>>
>>>>> 15-Jun-20
>>>>>
>>>>> 600882560
>>>>>
>>>>> Returned
>>>>>
>>>>> International Order
>>>>>
>>>>> DHL
>>>>>
>>>>> Najeeb
>>>>>
>>>>> 2
>>>>>
>>>>> PAID
>>>>>
>>>>> 1149618713
>>>>>
>>>>> 15-Jun-20
>>>>>
>>>>> 200297123_2
>>>>>
>>>>> Returned
>>>>>
>>>>> International Order
>>>>>
>>>>> DHL
>>>>>
>>>>> Najeeb
>>>>>
>>>>> 1
>>>>>
>>>>> PAID
>>>>>
>>>>> 15-Jun-20
>>>>>
>>>>> 200287416_4
>>>>>
>>>>> Returned
>>>>>
>>>>> International Order
>>>>>
>>>>> DHL
>>>>>
>>>>> Najeeb
>>>>>
>>>>> 1
>>>>>
>>>>> PAID
>>>>>
>>>>> 15-Jun-20
>>>>>
>>>>> 600883825
>>>>>
>>>>> Returned
>>>>>
>>>>> International Order
>>>>>
>>>>> DHL
>>>>>
>>>>> Najeeb
>>>>>
>>>>> 1
>>>>>
>>>>> PAID
>>>>>
>>>>> 15-Jun-20
>>>>>
>>>>> 200289663
>>>>>
>>>>> Returned
>>>>>
>>>>> International Order
>>>>>
>>>>> DHL
>>>>>
>>>>> Najeeb
>>>>>
>>>>> 1
>>>>>
>>>>> PAID
>>>>>
>>>>> 4555892773
>>>>>
>>>>> 15-Jun-20
>>>>>
>>>>> 200290036
>>>>>
>>>>> Returned
>>>>>
>>>>> International Order
>>>>>
>>>>> DHL
>>>>>
>>>>> Najeeb
>>>>>
>>>>> 1
>>>>>
>>>>> PAID
>>>>>
>>>>> 4555892810
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Regards,
>>>>>
>>>>> *Pavankumar A*
>>>>> Last Mile Operations
>>>>>
>>>>> *P* +971 507074205
>>>>> *E* [email-masked] <[email-masked]>
>>>>>
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
>>>>> <https://www.instagram.com/mumzworldcom/> [image: Image removed by
>>>>> sender. facebook] <https://www.facebook.com/mumzworld> [image: Image
>>>>> removed by sender. youtube] <https://www.youtube.com/user/MumZworld> [image:
>>>>> Image removed by sender. snapchat]
>>>>> <https://www.snapchat.com/add/mumzworld.com> [image: Image removed by
>>>>> sender. twitter] <https://twitter.com/mumzworld>
>>>>>
>>>>> <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>> Confidentiality Notice: This e-mail message, including any
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>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>> Please consider the environment before printing this e-mail.
>>>>>
>>>>>
>>>>>
>>>>> CONFIDENTIALITY NOTICE: This message is from DHL and may contain
>>>>> confidential business information. It is intended solely for the use of the
>>>>> individual to whom it is addressed. If you are not the intended recipient
>>>>> please contact the sender and delete this message and any attachment from
>>>>> your system. Unauthorized publication, use, dissemination, forwarding,
>>>>> printing or copying of this E-Mail and its attachments is strictly
>>>>> prohibited.
>>>>>
>>>>> CONFIDENTIALITY NOTICE: This message is from DHL and may contain
>>>>> confidential business information. It is intended solely for the use of the
>>>>> individual to whom it is addressed. If you are not the intended recipient
>>>>> please contact the sender and delete this message and any attachment from
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>>>>>
>>>>