Subject: Re: DHL Returns : 15/06/2020
From: Mary Anne Agapito <[email-masked]>
To: Ronald Gaviola <[email-masked]>
Cc: Pavankumar A <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, "Returns.fc" <[email-masked]>, Mark Anthony Laraga <[email-masked]>
Date: Sun, 5 Jul 2020 16:50:33 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ronald,

Thank you for clearing that up.

@Returns.fc <[email-masked]>  - please reship this order
immediately -  700240514

The customer keeps on following up.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Jul 5, 2020 at 1:57 PM Ronald Gaviola <[email-masked]> wrote:

> Mary Anne,
>
> For reship, please address your request to returns team. We shall reply
> with AWB once dispatched
>
>
> @Returns.fc <[email-masked]> - Where is the package 700240514?
>
>
>
>
> Regards,
> Ronald
>
>
> On Fri, Jul 3, 2020 at 3:26 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Ronald,
>>
>> In relation to some shipments that have been returned by DHL, please
>> reship the SO given below:
>>
>> 700240514 BK-1953167
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=272450> Graco
>> Swing Lovin Hug Wpl Counting sheep
>> The customer is following up and needs it asap.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Tue, Jun 16, 2020 at 3:18 PM Ronald Gaviola <[email-masked]>
>> wrote:
>>
>>> Thanks Manju!
>>>
>>>
>>>
>>>
>>> Regards,
>>> Ronald
>>>
>>>
>>> On Tue, Jun 16, 2020 at 3:16 PM Manju Perera (DHL AE) <
>>> [email-masked]> wrote:
>>>
>>>> Hi Ronald
>>>>
>>>>
>>>>
>>>> We usually consolidate all and create one waybill for multiple
>>>> shipments. I understood the problem now. I will make sure we create
>>>> separate RT waybills.
>>>>
>>>>
>>>>
>>>> Best Regards
>>>>
>>>> Manju
>>>>
>>>>
>>>>
>>>> *Manju* *Perera*
>>>> Operation supervisor
>>>>
>>>> DHL EXPRESS
>>>> P.O.Box 6252
>>>> Jabel Ali, Dubai
>>>> United Arab Emirates
>>>>
>>>> Phone: +971 4 8124823
>>>> Mobile: +971 56 9987520
>>>>
>>>> *DHL Express – Excellence. Simply delivered.*
>>>>
>>>>
>>>> *GO**GREEN*
>>>> *– Environmental protection with DHL *Please consider your
>>>> environmental responsibility before printing this email.
>>>>
>>>> This message may contain legally privileged material. If you are not
>>>> the intended recipient or responsible for delivery to the intended
>>>> recipient, please delete this message, destroy any copies and inform the
>>>> sender.
>>>>
>>>>
>>>>
>>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>>> *Sent:* Tuesday, June 16, 2020 3:12 PM
>>>> *To:* Manju Perera (DHL AE) <[email-masked]>
>>>> *Cc:* Mark Anthony Laraga <[email-masked]>; ae.mumzworld <
>>>> [email-masked]>; Pavankumar A <[email-masked]>; Eugene
>>>> Mugisa <[email-masked]>; Umang Mehrotra <[email-masked]>;
>>>> customer care <[email-masked]>; Returns.fc <
>>>> [email-masked]>; lastmile <[email-masked]>
>>>> *Subject:* Re: DHL Returns : 15/06/2020
>>>>
>>>>
>>>>
>>>> Manju,
>>>>
>>>>
>>>>
>>>> I know that. However, you can't create RT waybills without a key
>>>> reference right? and you are using the original waybill as a key reference
>>>> to generate RT waybills. Is it also possible to generate the same RT
>>>> waybills into other shipments? Let me give you a sample below
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Original waybill
>>>>
>>>> RT waybill
>>>>
>>>> REMARKS
>>>>
>>>> 15-Jun-20
>>>>
>>>> 700231064_2
>>>>
>>>> 2of 3
>>>>
>>>> 2406993886
>>>>
>>>> 4555892762
>>>>
>>>> 2 pc received only
>>>>
>>>> 15-Jun-20
>>>>
>>>> 100147494_2
>>>>
>>>> 1
>>>>
>>>> 1015333686
>>>>
>>>> 4555892762
>>>>
>>>> 1 pc received
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Ronald
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Tue, Jun 16, 2020 at 2:49 PM Manju Perera (DHL AE) <
>>>> [email-masked]> wrote:
>>>>
>>>> Hi Ronald
>>>>
>>>>
>>>>
>>>> RT airway bill numbers will be not same as original airway bill number.
>>>> When we process RT system will generate new airway bill with new number.
>>>>
>>>>
>>>>
>>>> What I can do is in the pre alert I can mention original airway bill
>>>> and additionally I can mention RT airway bill. I hope this will resolve
>>>> your problem. Please let me know if you area okay with this.
>>>>
>>>>
>>>>
>>>> Best Regards
>>>>
>>>> Manju
>>>>
>>>>
>>>>
>>>> *Manju* *Perera*
>>>> Operation supervisor
>>>>
>>>> DHL EXPRESS
>>>> P.O.Box 6252
>>>> Jabel Ali, Dubai
>>>> United Arab Emirates
>>>>
>>>> Phone: +971 4 8124823
>>>> Mobile: +971 56 9987520
>>>>
>>>> *DHL Express – Excellence. Simply delivered.*
>>>>
>>>>
>>>> *GO**GREEN*
>>>> *– Environmental protection with DHL *Please consider your
>>>> environmental responsibility before printing this email.
>>>>
>>>> This message may contain legally privileged material. If you are not
>>>> the intended recipient or responsible for delivery to the intended
>>>> recipient, please delete this message, destroy any copies and inform the
>>>> sender.
>>>>
>>>>
>>>>
>>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>>> *Sent:* Tuesday, June 16, 2020 12:25 PM
>>>> *To:* Mark Anthony Laraga <[email-masked]>; ae.mumzworld <
>>>> [email-masked]>; Manju Perera (DHL AE) <[email-masked]>
>>>> *Cc:* Pavankumar A <[email-masked]>; Eugene Mugisa <
>>>> [email-masked]>; Umang Mehrotra <[email-masked]>; customer
>>>> care <[email-masked]>; Returns.fc <[email-masked]>;
>>>> lastmile <[email-masked]>
>>>> *Subject:* Re: DHL Returns : 15/06/2020
>>>>
>>>>
>>>>
>>>> +ae.mumzworld <[email-masked]> +Manju Perera (DHL AE)
>>>> <[email-masked]>
>>>>
>>>>
>>>>
>>>> RTS awbs are being pasted wrongly to a different package and causing
>>>> trouble with the returns team by mismatching with our records.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Ronald
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Tue, Jun 16, 2020 at 9:11 AM Mark Anthony Laraga <
>>>> [email-masked]> wrote:
>>>>
>>>> Hi Pavan,
>>>>
>>>>
>>>>
>>>> What I notice in these two orders below have the same AWB,  there is a
>>>> mistakenly pasted the AWB in different SO no. Please check and investigate
>>>> furthermore and update us.
>>>>
>>>>
>>>>
>>>> Photo attached below for your reference.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> REMARKS
>>>>
>>>> 15-Jun-20
>>>>
>>>> 700231064_2
>>>>
>>>> 2of 3
>>>>
>>>> 4555892762
>>>>
>>>> 2 pc received only
>>>>
>>>> 15-Jun-20
>>>>
>>>> 100147492_2
>>>>
>>>> 1
>>>>
>>>> 4555892762
>>>>
>>>> NOT LISTED BUT RECEIVED
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> Mark.
>>>>
>>>>
>>>>
>>>> On Mon, Jun 15, 2020 at 5:30 PM Pavankumar A <[email-masked]>
>>>> wrote:
>>>>
>>>> Dear Mark,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Please assist here, and send correct details, Thanks
>>>>
>>>>
>>>>
>>>> Please check below details:
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> REMARKS
>>>>
>>>> 15-Jun-20
>>>>
>>>> 700231064_2
>>>>
>>>> 3
>>>>
>>>> 4555892762
>>>>
>>>> 2 pc received only
>>>>
>>>> 15-Jun-20
>>>>
>>>> 200296333_3
>>>>
>>>> 1
>>>>
>>>>
>>>>
>>>> NOT RECEVIED
>>>>
>>>> 15-Jun-20
>>>>
>>>> 100147497_2
>>>>
>>>> 1
>>>>
>>>>
>>>>
>>>> NOT LISTED BUT RECEIVED.
>>>>
>>>>
>>>>
>>>> On Mon, Jun 15, 2020 at 4:41 PM Mark Anthony Laraga <
>>>> [email-masked]> wrote:
>>>>
>>>> Dear Team,
>>>>
>>>>
>>>>
>>>> Please check the below orders returned by DHL hand over to Int'l Team.
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> Mark.
>>>>
>>>>
>>>>
>>>> 15-Jun-20
>>>>
>>>> 200291012_1
>>>>
>>>> Returned
>>>>
>>>> International Order
>>>>
>>>> DHL
>>>>
>>>> Najeeb
>>>>
>>>> 3
>>>>
>>>> PAID
>>>>
>>>> 4555892821
>>>>
>>>> 15-Jun-20
>>>>
>>>> 600883508
>>>>
>>>> Returned
>>>>
>>>> International Order
>>>>
>>>> DHL
>>>>
>>>> Najeeb
>>>>
>>>> 3
>>>>
>>>> PAID
>>>>
>>>> 1149621620
>>>>
>>>> 15-Jun-20
>>>>
>>>> 700240514
>>>>
>>>> Returned
>>>>
>>>> International Order
>>>>
>>>> DHL
>>>>
>>>> Najeeb
>>>>
>>>> 2
>>>>
>>>> PAID
>>>>
>>>> 7508803610
>>>>
>>>> 15-Jun-20
>>>>
>>>> 200288176_1
>>>>
>>>> Returned
>>>>
>>>> International Order
>>>>
>>>> DHL
>>>>
>>>> Najeeb
>>>>
>>>> 2
>>>>
>>>> PAID
>>>>
>>>> 4555892832
>>>>
>>>> 15-Jun-20
>>>>
>>>> 200284723
>>>>
>>>> Returned
>>>>
>>>> International Order
>>>>
>>>> DHL
>>>>
>>>> Najeeb
>>>>
>>>> 2
>>>>
>>>> PAID
>>>>
>>>> 4555892751
>>>>
>>>> 15-Jun-20
>>>>
>>>> 700231064_2
>>>>
>>>> Returned
>>>>
>>>> International Order
>>>>
>>>> DHL
>>>>
>>>> Najeeb
>>>>
>>>> 3
>>>>
>>>> PAID
>>>>
>>>> 4555892762
>>>>
>>>> 15-Jun-20
>>>>
>>>> 100149808_1
>>>>
>>>> Returned
>>>>
>>>> International Order
>>>>
>>>> DHL
>>>>
>>>> Najeeb
>>>>
>>>> 2
>>>>
>>>> PAID
>>>>
>>>> 4555892740
>>>>
>>>> 15-Jun-20
>>>>
>>>> 700238534
>>>>
>>>> Returned
>>>>
>>>> International Order
>>>>
>>>> DHL
>>>>
>>>> Najeeb
>>>>
>>>> 1
>>>>
>>>> PAID
>>>>
>>>> 4555892784
>>>>
>>>> 15-Jun-20
>>>>
>>>> 200284112_2
>>>>
>>>> Returned
>>>>
>>>> International Order
>>>>
>>>> DHL
>>>>
>>>> Najeeb
>>>>
>>>> 1
>>>>
>>>> PAID
>>>>
>>>> 4555892806
>>>>
>>>> 15-Jun-20
>>>>
>>>> 200296333_3
>>>>
>>>> Returned
>>>>
>>>> International Order
>>>>
>>>> DHL
>>>>
>>>> Najeeb
>>>>
>>>> 1
>>>>
>>>> PAID
>>>>
>>>> 15-Jun-20
>>>>
>>>> 600878210
>>>>
>>>> Returned
>>>>
>>>> International Order
>>>>
>>>> DHL
>>>>
>>>> Najeeb
>>>>
>>>> 1
>>>>
>>>> PAID
>>>>
>>>> 6175488546
>>>>
>>>> 15-Jun-20
>>>>
>>>> 600882560
>>>>
>>>> Returned
>>>>
>>>> International Order
>>>>
>>>> DHL
>>>>
>>>> Najeeb
>>>>
>>>> 2
>>>>
>>>> PAID
>>>>
>>>> 1149618713
>>>>
>>>> 15-Jun-20
>>>>
>>>> 200297123_2
>>>>
>>>> Returned
>>>>
>>>> International Order
>>>>
>>>> DHL
>>>>
>>>> Najeeb
>>>>
>>>> 1
>>>>
>>>> PAID
>>>>
>>>> 15-Jun-20
>>>>
>>>> 200287416_4
>>>>
>>>> Returned
>>>>
>>>> International Order
>>>>
>>>> DHL
>>>>
>>>> Najeeb
>>>>
>>>> 1
>>>>
>>>> PAID
>>>>
>>>> 15-Jun-20
>>>>
>>>> 600883825
>>>>
>>>> Returned
>>>>
>>>> International Order
>>>>
>>>> DHL
>>>>
>>>> Najeeb
>>>>
>>>> 1
>>>>
>>>> PAID
>>>>
>>>> 15-Jun-20
>>>>
>>>> 200289663
>>>>
>>>> Returned
>>>>
>>>> International Order
>>>>
>>>> DHL
>>>>
>>>> Najeeb
>>>>
>>>> 1
>>>>
>>>> PAID
>>>>
>>>> 4555892773
>>>>
>>>> 15-Jun-20
>>>>
>>>> 200290036
>>>>
>>>> Returned
>>>>
>>>> International Order
>>>>
>>>> DHL
>>>>
>>>> Najeeb
>>>>
>>>> 1
>>>>
>>>> PAID
>>>>
>>>> 4555892810
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Regards,
>>>>
>>>> *Pavankumar A*
>>>> Last Mile Operations
>>>>
>>>> *P* +971 507074205
>>>> *E* [email-masked] <[email-masked]>
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
>>>>
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>>>>
>>>> <https://www.mumzworld.com/en/>
>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
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>>>> Please consider the environment before printing this e-mail.
>>>>
>>>>
>>>>
>>>> CONFIDENTIALITY NOTICE: This message is from DHL and may contain
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>>>> confidential business information. It is intended solely for the use of the
>>>> individual to whom it is addressed. If you are not the intended recipient
>>>> please contact the sender and delete this message and any attachment from
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>>>