Subject: Re: Order #600899218 // Sku :MD-AC2000 // Name :Angelcare - Nappy Disposal System // Defective
From: Denmark A <[email-masked]>
To: Priya Ramasamy <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Jeno Serenio <[email-masked]>
Date: Sun, 5 Jul 2020 15:44:54 +0400
List-Id: <ccteam.mumzworld.com>

Dear All,

Replacement item received with thanks.

@customer care <[email-masked]> @Alina D'Souza
<[email-masked]> Please
advise.

Regards,
Den mark

On Wed, Jul 1, 2020 at 4:56 PM Jeno Serenio <[email-masked]> wrote:

> Dear Denmark,
>
>
>
> Hope all is well.
>
>
>
> We will replace the defective item as free of charge.
>
>
>
> Please find attached Proforma Invoice for your reference.
>
>
>
> You may arrange for collection tomorrow from 1:30pm – 4pm.
>
>
>
> Wishing you good day.
>
>
>
> Kind regards,
>
>
>
> *Jeno Serenio*
>
> *Sales Coordinator*
>
>
>
> *UAE weekend: Friday and Saturday*
>
>
>
>
>
>
>
>
>
> *JENO SERENIO*
>
> SALES COORDINATOR
>
>
>
> DUBAI SILICON OASIS FREE ZONE
>
> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>
> PO BOX 450201  •  DUBAI - UAE
>
>
>
>
> M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212
>
>
>
> [email-masked] •  MAPYR.COM <http://www.mapyr.com/>
>
>
>
>
>
> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
> may be privileged. If you are not a named recipient, please notify the
>
> sender immediately and do not disclose the contents to another person, use
> it for any purpose or store or copy the information in any medium.
>
> Please consider your environmental responsibility. Before printing this
> e-mail message, ask yourself whether you really need a hard copy.
>
>
>
>
>
> *From:* Mylyn Vega <[email-masked]>
> *Sent:* Tuesday, June 30, 2020 8:02 AM
> *To:* Jeno Serenio <[email-masked]>
> *Subject:* FW: Order #600899218 // Sku :MD-AC2000 // Name :Angelcare -
> Nappy Disposal System // Defective
>
>
>
> Good morning Jeno,
>
>
>
> Thanks to send to warehouse team.
>
>
>
> I already requested Mumzworld to bring the item for inhouse verification.
>
>
>
> Wish you good day.
>
>
>
> Kind regards,
>
>
>
> *Mylyn Vega*
>
> *Sales Coordinator*
>
>
>
> *UAE weekend: Friday and Saturday*
>
>
>
>
>
>
>
>
>
> MYLYN *VEGA*
>
> SALES COORDINATOR
>
>
>
> DUBAI SILICON OASIS FREE ZONE
>
> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>
> PO BOX 450201  •  DUBAI - UAE
>
>
>
>
> M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212
>
>
>
> [email-masked]  •  MAPYR.COM <http://www.mapyr.com/>
>
>
>
> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
> may be privileged. If you are not a named recipient, please notify the
>
> sender immediately and do not disclose the contents to another person, use
> it for any purpose or store or copy the information in any medium.
>
> Please consider your environmental responsibility. Before printing this
> e-mail message, ask yourself whether you really need a hard copy.
>
>
>
>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Monday, June 29, 2020 11:12 AM
> *To:* Mylyn Vega <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Mark
> Anthony Laraga <[email-masked]>; Kenneth Nwaso <
> [email-masked]>; Michael Rolle <[email-masked]>
> *Subject:* Order #600899218 // Sku :MD-AC2000 // Name :Angelcare - Nappy
> Disposal System // Defective
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Comments :We received the product today and after assembling it we found
> out that it can't be closed properly as shown in the attached picture.
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>