Subject: Re: Urgent Cases
From: Zubair Wahid <[email-masked]>
To: "Asad ." <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Alaa Musa <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>
Date: Sun, 5 Jul 2020 10:49:29 +0300
List-Id: <ccteam.mumzworld.com>

Yes Asad
I had spoken to Yaseen and sorted the issue

On Sun, Jul 5, 2020 at 10:44 AM Asad . <[email-masked]> wrote:

> Has this case been addressed?
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
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> *From: *"Asad ." <[email-masked]>
> *Date: *Thursday, 2 July 2020 at 5:19 PM
> *To: *Yaseen Shaqra <[email-masked]>, Zubair Wahid <
> [email-masked]>
> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
> [email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>,
> Alaa Musa <[email-masked]>, Ekta Jesswani <[email-masked]>,
> Amir Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]
> >
> *Subject: *Re: Urgent Cases
>
>
>
> Zubair, can you please address this immediately.
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
> Confidentiality Notice: This e-mail message, including any attachments, is
> for the sole use of the intended recipient(s) and may contain confidential
> and privileged information. Any unauthorized review, use, disclosure or
> distribution of this information is prohibited, and may be punishable by
> law. If this was sent to you in error, please notify the sender by reply
> e-mail and destroy all copies of the original message. Please consider the
> environment before printing this e-mail.
>
>
>
>
>
>
>
> *From: *Yaseen Shaqra <[email-masked]>
> *Date: *Thursday, 2 July 2020 at 2:53 PM
> *To: *Asad <[email-masked]>
> *Cc: *Zubair Wahid <[email-masked]>, Ahmed Irfan <
> [email-masked]>, customer care <[email-masked]>, Hussain Firoz
> Miyagamwala <[email-masked]>, Alaa Musa <[email-masked]>,
> Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>,
> Sagar Khawani <[email-masked]>
> *Subject: *Urgent Cases
>
>
>
> Dear Asad
>
> We need your support here
>
> The customer is ordering frequently from us and her lifetime sales since
> April until today is 17,841.59 AED
>
> She is facing several issues with all the orders that she placed, and her
> due date is next week
>
> We need to solve all the issues below at the soonest:
>
>
>
> ·         23-Apr-2020 // 100142271_2: she received the below products
> damaged by the heat; we need your approval to refund the customer without
> collecting the             items as its damaged and there is no use to
> collect them (81.82AED)
>
>         Haribo Happy Cola 175g Cup ASTA-HG205 – (18.82AED)
>
>         Mustela - Vitamin Barrier Cream 123 (50ml) ASK-8702480 – (31.50AED)
>
>         Charmm Baby Bottle, Toy Cleanser 650ml HGT-700697251982 –
> (31.50AED)
>
>
>
> ·         1-May-2020 // 100145915_2:  is was assigned to Shipa but until
> today it is not shipped
>
>  we placed a new order for the customer *100167000*, without GT-CH02525
> because it is OOS
>
> The customer wants a refund for the OOS product.
>
>
>
> ·        27-May-2020 // 100152219_2: The customer received a wrong
> product different than she ordered, she ordered MD-AC3120 (179 AED)
>
> but she received MD-AC3020 (139 AED), the customer is okay to refund the
> price different (40 AED) back to the same card that she used.
>
>
>
> ·         27-May-2020 // 100152219_4: The customer ordered
> KSA-LALS-3H551610_8 (94.76AED) but she received KSA-FAMC-10-1745117-Blue
> (23AED)
>
> Please advise if we should place a new order for the customer
>
>
>
> ·         8-Jun-2020 // 100156825_2: The shipment is not dispatched yet
> with Barq
>
> ·         25-Jun-2020 // 100163244_1: The shipment is not dispatched yet
> with Barq
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>