Subject: Re: SO #100113121_2 // MD-912733
From: Angeli Fontillas <[email-masked]>
To: Jeno Serenio <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, Mylyn Vega <[email-masked]>, customer care <[email-masked]>, Samiya Sheikh <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>
Date: Sun, 5 Jul 2020 10:21:52 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

Good morning!

May we have an update on this please?

Customer called in to follow up.

Thank you .

On Wed, 1 Jul 2020 at 12:49, Samiya Sheikh <[email-masked]> wrote:

> Hi Team,
>
>    Kindly note the attached invoice and the serial no.
>
> The Item doesn't work at all- no power.
>
>
>
> Regards
>
> On Mon, Jun 29, 2020 at 3:24 PM Jeno Serenio <[email-masked]> wrote:
>
>> Dear Yaseen,
>>
>>
>>
>> Good afternoon.
>>
>>
>>
>> We are sorry to hear this issue.
>>
>>
>>
>> Grateful if you could send me the below details:
>>
>>
>>
>> 1. Copy of your customer receipt.
>>
>> 2. Serial and batch number of the Babycook – you may find it under the
>> machine’s base. See picture below encircled in red.
>>
>>
>>
>> 3. Video of the issues your customer are experiencing.
>>
>>
>>
>> We look forward to hearing from you.
>>
>>
>>
>> Wishing you good day.
>>
>>
>>
>> Kind regards,
>>
>>
>>
>> *Jeno Serenio*
>>
>> *Sales Coordinator*
>>
>>
>>
>> *UAE weekend: Friday and Saturday*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *JENO SERENIO*
>>
>> SALES COORDINATOR
>>
>>
>>
>> DUBAI SILICON OASIS FREE ZONE
>>
>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>
>> PO BOX 450201  •  DUBAI - UAE
>>
>>
>>
>>
>> M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212
>>
>>
>>
>> [email-masked] •  MAPYR.COM <http://www.mapyr.com/>
>>
>>
>>
>>
>>
>> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
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>>
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>>
>> Please consider your environmental responsibility. Before printing this
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>>
>>
>>
>>
>> *From:* Yaseen Shaqra <[email-masked]>
>> *Sent:* Monday, June 29, 2020 12:44 PM
>> *To:* Mylyn Vega <[email-masked]>; Priya Ramasamy <[email-masked]
>> >
>> *Cc:* customer care <[email-masked]>
>> *Subject:* SO #100113121_2 // MD-912733
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> Hope you are doing well
>>
>>
>>
>> Please note that the customer purchased the below product on 29.02.2020
>>
>>
>>
>> *Beaba - Babycook Neo Food Processor - Eucalyptus* // *MD-912733*
>>
>>
>>
>> The product stopped working today and the customer located in KSA
>>
>>
>>
>> Kindly check and advise if the warranty covers the product
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE