Subject: Re: 600836287 // RESHIP // PAID
From: Hyacinth Joyce <[email-masked]>
To: Mostafa saad <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, Naib Khan <[email-masked]>
Cc: Michaela Manibo <[email-masked]>, [email-masked], Angeli Fontillas <[email-masked]>, Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>, Pankaj Mahey <[email-masked]>, Radwa Ali <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>
Date: Sun, 5 Jul 2020 10:05:48 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

In addition to the above email, please see the below images sent by the
customer.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, 5 Jul 2020 at 09:47, Hyacinth Joyce <[email-masked]> wrote:

> Hi Team,
>
> The customer called again to follow up.
>
> She confirmed that she has received the delivery yesterday however it has
> a missing part. The customer received the bowl without the mixer/machine.
>
> Please see the below image for your reference. The one highlighted in red
> is missing.
>
>
> Kindly check and update ASAP. The customer is furious about this.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Sat, 4 Jul 2020 at 12:00, Mostafa saad <[email-masked]> wrote:
>
>> @[email-masked] <[email-masked]>  Please make sure
>> to deliver the order ASAP.
>>
>>
>> Regards
>> Mostafa Saad
>>
>>
>>
>> On Sat, Jul 4, 2020 at 11:57 AM Michaela Manibo <
>> [email-masked]> wrote:
>>
>>> Team,
>>>
>>> Please get this item delivered immediately today.
>>>
>>> Pankaj please share the number of the driver ASAP.  This customer is so
>>> angry now. Please assist!
>>>
>>> @Eugene Mugisa <[email-masked]>
>>> please help
>>> Thanks
>>>
>>>
>>>
>>> On Sat, Jul 4, 2020 at 9:55 AM Angeli Fontillas <[email-masked]>
>>> wrote:
>>>
>>>> Hello Tea,.
>>>>
>>>> Customer called in again, please ensure the delivery today without fail.
>>>>
>>>> Thank you.
>>>>
>>>> On Sat, 4 Jul 2020 at 09:39, Michaela Manibo <
>>>> [email-masked]> wrote:
>>>>
>>>>> Dear LAst Mile team,
>>>>>
>>>>> Please make sure this  will be delivered this morning.  Customer has
>>>>> been following twice everyday.
>>>>>
>>>>> Thanks
>>>>>
>>>>>
>>>>>
>>>>> On Fri, Jul 3, 2020 at 9:19 AM Radwa Ali <[email-masked]> wrote:
>>>>>
>>>>>> Hi All,
>>>>>> Was this reshipped ? please share the shipping details so we can
>>>>>> contact the courier.
>>>>>> *Radwa Ali*
>>>>>> Customer Care Representative
>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>> w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> On Thu, Jul 2, 2020 at 6:26 PM Michaela Manibo <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Team,
>>>>>>>
>>>>>>> Please advise as the cust is again following it up.  This has to be
>>>>>>> done today.
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jul 2, 2020 at 4:51 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Mostafa,
>>>>>>>>
>>>>>>>> The customer is following up, has this been reshipped?
>>>>>>>>
>>>>>>>> Who is the courier? Please ensure the delivery today.
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, Jul 1, 2020 at 4:40 PM Denmark A <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Dear Mostafa,
>>>>>>>>>
>>>>>>>>> Please reship the package to the below address.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Den mark
>>>>>>>>>
>>>>>>>>
>>>>
>>>> --
>>>> *Regards,*
>>>>
>>>> *Angeli Fontillas*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>