Subject: Re: Wrong Item Delivered - Order No. 600885555_2
From: Mostafa saad <[email-masked]>
To: Hyacinth Joyce <[email-masked]>, Mark Anthony Laraga <[email-masked]>
Cc: Pankaj Mahey <[email-masked]>, Syed Yakoob <[email-masked]>, lastmile <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Muhammad Habib <[email-masked]>, Mostafa Said <[email-masked]>, customer care <[email-masked]>
Date: Sun, 5 Jul 2020 09:27:25 +0400
List-Id: <ccteam.mumzworld.com>

Hello Hyacinth

The order was collected from the customer please proceed with the refund.

@Mark Anthony Laraga <[email-masked]>  We will return it to your side.

Regards
Mostafa Saad

On Mon, Jun 22, 2020 at 10:58 AM Hyacinth Joyce <[email-masked]> wrote:

> Hi team,
>
> Do we have an update on this?
>
> We need to create CRA asap, the customer requested for a refund.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Sun, 21 Jun 2020 at 00:01, Pankaj Mahey <[email-masked]> wrote:
>
>> Dear Hyacinth
>>
>> The customer was not responded, I Re-arranged again with Malik.
>>
>> Thanks
>> Pankaj
>>
>> On Sat, Jun 20, 2020 at 11:46 AM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>>> Hi team,
>>>
>>> Do we have an update?
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Fri, 19 Jun 2020 at 13:16, Pankaj Mahey <[email-masked]> wrote:
>>>
>>>> Hi Syed
>>>>
>>>> The collection arranged with Arsalan Khan.
>>>>
>>>> Thanks
>>>> Pankaj
>>>>
>>>> On Fri, Jun 19, 2020 at 12:41 PM Syed Yakoob <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Hyacinth Joyce,
>>>>>
>>>>> Upon checking the CCTV footage for the packing found that shipment
>>>>> label swapped. @lastmile <[email-masked]> please arrange
>>>>> collection for this.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> ᐧ
>>>>>
>>>>> On Fri, 19 Jun 2020 at 11:11, Syed Yakoob <[email-masked]> wrote:
>>>>>
>>>>>> Hello Joyce,
>>>>>>
>>>>>> Can you please confirm from customer what they have received exactly.
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> ᐧ
>>>>>>
>>>>>> On Tue, 16 Jun 2020 at 10:56, Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi team,
>>>>>>>
>>>>>>> The customer with the above shipment is supposed to receive 11
>>>>>>> items. She received the shipment but with a different item.
>>>>>>>
>>>>>>> Please see the below images for your reference.She received a
>>>>>>> plastic container which she did not order.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kindly check and advise ASAP. The customer wants her items delivered
>>>>>>> maximum tomorrow otherwise she wants a refund.
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>> --
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>>>>> To view this discussion on the web visit
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>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CALk%2Bo6X1%2BeSdO7mM0%2B-kOv1riL8XjK3Q3uPDgc_-dAfeXY-znw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>> .
>>>>>
>>>> --
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