Subject: RE: MISSING ITEM 100129097 ( NAQEL SAE REALLOCATION )
From: "Shajeeb" <[email-masked]>
To: "'Johannes Jade Pabeca'" <[email-masked]>, "'Ronald Gaviola'" <[email-masked]>, "'Sagar Khawani'" <[email-masked]>
Cc: "'Eugene Mugisa'" <[email-masked]>, "'Zubair Wahid'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Hussain Firoz Miyagamwala'" <[email-masked]>
Date: Sun, 5 Jul 2020 09:26:58 +0400
List-Id: <ccteam.mumzworld.com>

Hi JJ,

Please ensure the lost order informed the courier to compensate, if not need to send a mail informing the order consider as lost so we can charge them.

One the above done, tracker need to updated and informed Finance for the same, Sagar will approve to raise CRA if all the said process completed.

Shajeeb

Accountant

P +971 4 245 1366       E shajeeb <mailto:[email-masked]> @mumzworld.com

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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From: Johannes Jade Pabeca <[email-masked]> 
Sent: Sunday, July 5, 2020 9:11 AM
To: Ronald Gaviola <[email-masked]>; Sagar Khawani <[email-masked]>; Shajeeb Cheriyath <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>; Zubair Wahid <[email-masked]>; customer care <[email-masked]>; Hussain Firoz Miyagamwala <[email-masked]>
Subject: Re: MISSING ITEM 100129097 ( NAQEL SAE REALLOCATION )

Hi Shajeeb,

FYi above lost shipment/item is logged in your lost damaged tracker.

Pls advise who will crate the CRA  for refund purposes.

Best Regards

On Thu, Jul 2, 2020 at 9:02 AM Johannes Jade Pabeca <[email-masked] <mailto:[email-masked]> > wrote:

Noted with thanks Ronald. 

@Sagar Khawani <mailto:[email-masked]>  ,  For your approval.

Item lost/missing by courier- NAQEL ROAD 70786629

Order:100129097 

Order date: April 5

Item:  TC-SI-95021A

Amount: AED 158.97

Pls advise then who will create CRA so I can escalate a refund request.

BR

 

On Thu, Jul 2, 2020 at 8:40 AM Ronald Gaviola <[email-masked] <mailto:[email-masked]> > wrote:

Johannes,

Definitely yes. All considered lost packages are being charged back to the courier company.

Who will I chase for CRA for refund purposes, is it Hussain still? - Check with Sagar first for approval then go ahead for CRA creation as usual.

 

 

Regards,

Ronald

 

On Thu, Jul 2, 2020 at 8:35 AM Johannes Jade Pabeca <[email-masked] <mailto:[email-masked]> > wrote:

Hi Ronald,

Will this be charged against NAQEL?

Who will I chase for CRA for refund purposes, is it Hussain still?

BR

 

On Wed, Jul 1, 2020 at 11:46 AM Johannes Jade Pabeca <[email-masked] <mailto:[email-masked]> > wrote:

Noted with thanks. 

On Wed, Jul 1, 2020 at 10:19 AM Ronald Gaviola <[email-masked] <mailto:[email-masked]> > wrote:

Johannes,

The other part of the shipment was left with Naqel. And will be considered as lost.

 

 

Regards,

Ronald

 

On Tue, Jun 30, 2020 at 3:45 PM Johannes Jade Pabeca <[email-masked] <mailto:[email-masked]> > wrote:

Any update on this? 

On Mon, Jun 29, 2020 at 4:59 PM Eugene Mugisa <[email-masked] <mailto:[email-masked]> > wrote:

+  <mailto:[email-masked]> @Ronald Gaviola 

Please check and revert 

Best,

Eugene.

From: Johannes Jade Pabeca <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, June 29, 2020 4:56 PM
To: Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Zubair Wahid <[email-masked] <mailto:[email-masked]> >
Cc: Customer Care Team <[email-masked] <mailto:[email-masked]> >; Hussain Firoz Miyagamwala <[email-masked] <mailto:[email-masked]> >
Subject: Re: MISSING ITEM 100129097 ( NAQEL SAE REALLOCATION )

Hi Eugene and Zubair, any feedback on this?

Thank you

On Mon, Jun 29, 2020 at 10:33 AM Johannes Jade Pabeca <[email-masked] <mailto:[email-masked]> > wrote:

Hi Eugene/ Zabir,

Please confirm how many boxes were reallocated to SAEE for this order?

Customer did not receive 1 item - SKU - TC-SI-95021A // Item no: 1108307

LFS shows it was supposed to be on a second box when it was initially allocated to NAQEL

Hope to hear from you soon.

-- 

Johannes Jade 

 

-- 

Johannes Jade 

 

-- 

Johannes Jade 

  <https://mail.google.com/mail/u/1/?ui=2&ik=09cb68d7e8&view=fimg&th=157d17deae57f47d&attid=0.1&disp=emb&realattid=ii_1562a22ad936cd8e&attbid=ANGjdJ9Q-JRUVCbQhTUKILvfmUuW1ALRrx0K1bTcrMiIctEgtzwD1eH7rlsKOxrKgNW4O7pd6g4HlYSUotjIzTq46jeXnxfFRqfiykPMPFMR_4cRG7TB> 

 

-- 

Johannes Jade 

  <https://mail.google.com/mail/u/1/?ui=2&ik=09cb68d7e8&view=fimg&th=157d17deae57f47d&attid=0.1&disp=emb&realattid=ii_1562a22ad936cd8e&attbid=ANGjdJ9Q-JRUVCbQhTUKILvfmUuW1ALRrx0K1bTcrMiIctEgtzwD1eH7rlsKOxrKgNW4O7pd6g4HlYSUotjIzTq46jeXnxfFRqfiykPMPFMR_4cRG7TB> 

 

-- 

Johannes Jade 

  <https://mail.google.com/mail/u/1/?ui=2&ik=09cb68d7e8&view=fimg&th=157d17deae57f47d&attid=0.1&disp=emb&realattid=ii_1562a22ad936cd8e&attbid=ANGjdJ9Q-JRUVCbQhTUKILvfmUuW1ALRrx0K1bTcrMiIctEgtzwD1eH7rlsKOxrKgNW4O7pd6g4HlYSUotjIzTq46jeXnxfFRqfiykPMPFMR_4cRG7TB> 

 

-- 

Johannes Jade 

  <https://mail.google.com/mail/u/1/?ui=2&ik=09cb68d7e8&view=fimg&th=157d17deae57f47d&attid=0.1&disp=emb&realattid=ii_1562a22ad936cd8e&attbid=ANGjdJ9Q-JRUVCbQhTUKILvfmUuW1ALRrx0K1bTcrMiIctEgtzwD1eH7rlsKOxrKgNW4O7pd6g4HlYSUotjIzTq46jeXnxfFRqfiykPMPFMR_4cRG7TB> 

 

-- 

Johannes Jade 

  <https://mail.google.com/mail/u/1/?ui=2&ik=09cb68d7e8&view=fimg&th=157d17deae57f47d&attid=0.1&disp=emb&realattid=ii_1562a22ad936cd8e&attbid=ANGjdJ9Q-JRUVCbQhTUKILvfmUuW1ALRrx0K1bTcrMiIctEgtzwD1eH7rlsKOxrKgNW4O7pd6g4HlYSUotjIzTq46jeXnxfFRqfiykPMPFMR_4cRG7TB>