Subject: Re: MISSING ITEM 100129097 ( NAQEL SAE REALLOCATION )
From: Johannes Jade Pabeca <[email-masked]>
To: Ronald Gaviola <[email-masked]>, Sagar Khawani <[email-masked]>, Shajeeb Cheriyath <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, Zubair Wahid <[email-masked]>, customer care <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Date: Sun, 5 Jul 2020 09:11:06 +0400
List-Id: <ccteam.mumzworld.com>

Hi Shajeeb,

FYi above lost shipment/item is logged in your lost damaged tracker.

Pls advise who will crate the CRA  for refund purposes.

Best Regards

On Thu, Jul 2, 2020 at 9:02 AM Johannes Jade Pabeca <[email-masked]>
wrote:

> Noted with thanks Ronald.
>
> @Sagar Khawani <[email-masked]> ,  For your approval.
>
> Item lost/missing by courier- NAQEL ROAD 70786629
>
> Order:100129097
> Order date: April 5
> Item:  TC-SI-95021A
> Amount: AED 158.97
>
> Pls advise then who will create CRA so I can escalate a refund request.
>
> BR
>
>
> On Thu, Jul 2, 2020 at 8:40 AM Ronald Gaviola <[email-masked]>
> wrote:
>
>> Johannes,
>>
>> Definitely yes. All considered lost packages are being charged back to
>> the courier company.
>>
>> Who will I chase for CRA for refund purposes, is it Hussain still? -
>> Check with Sagar first for approval then go ahead for CRA creation as usual.
>>
>>
>>
>>
>> Regards,
>> Ronald
>>
>>
>> On Thu, Jul 2, 2020 at 8:35 AM Johannes Jade Pabeca <
>> [email-masked]> wrote:
>>
>>> Hi Ronald,
>>>
>>> Will this be charged against NAQEL?
>>>
>>> Who will I chase for CRA for refund purposes, is it Hussain still?
>>>
>>> BR
>>>
>>>
>>> On Wed, Jul 1, 2020 at 11:46 AM Johannes Jade Pabeca <
>>> [email-masked]> wrote:
>>>
>>>> Noted with thanks.
>>>>
>>>> On Wed, Jul 1, 2020 at 10:19 AM Ronald Gaviola <[email-masked]>
>>>> wrote:
>>>>
>>>>> Johannes,
>>>>>
>>>>> The other part of the shipment was left with Naqel. And will be
>>>>> considered as lost.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>> Ronald
>>>>>
>>>>>
>>>>> On Tue, Jun 30, 2020 at 3:45 PM Johannes Jade Pabeca <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Any update on this?
>>>>>>
>>>>>> On Mon, Jun 29, 2020 at 4:59 PM Eugene Mugisa <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> + @Ronald Gaviola <[email-masked]>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please check and revert
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best,
>>>>>>>
>>>>>>> Eugene.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Johannes Jade Pabeca <[email-masked]>
>>>>>>> *Sent:* Monday, June 29, 2020 4:56 PM
>>>>>>> *To:* Eugene Mugisa <[email-masked]>; Zubair Wahid <
>>>>>>> [email-masked]>
>>>>>>> *Cc:* Customer Care Team <[email-masked]>; Hussain Firoz
>>>>>>> Miyagamwala <[email-masked]>
>>>>>>> *Subject:* Re: MISSING ITEM 100129097 ( NAQEL SAE REALLOCATION )
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Eugene and Zubair, any feedback on this?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jun 29, 2020 at 10:33 AM Johannes Jade Pabeca <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Eugene/ Zabir,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please confirm how many boxes were reallocated to SAEE for this
>>>>>>> order?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Customer did not receive 1 item - SKU - TC-SI-95021A // Item
>>>>>>> no: 1108307
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> LFS shows it was supposed to be on a second box when it was
>>>>>>> initially allocated to NAQEL
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hope to hear from you soon.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> *Johannes Jade *
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> *Johannes Jade *
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> *Johannes Jade *
>>>>>>
>>>>>>
>>>>>
>>>>
>>>> --
>>>> *Johannes Jade *
>>>>
>>>>
>>>
>>>
>>> --
>>> *Johannes Jade *
>>>
>>>
>>
>
> --
> *Johannes Jade *
>
>

-- 
*Johannes Jade *