Subject: Re: Missing Item on the order - ENE-4059108EU || 600782079
From: Ronald Gaviola <[email-masked]>
To: Amani Bani Odeh <[email-masked]>, "ae.mumzworld" <[email-masked]>
Cc: Mohit Caleb <[email-masked]>, "Outbound.fc" <[email-masked]>, Ekta Jesswani <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Mostafa Said <[email-masked]>, Michaela Manibo <[email-masked]>
Date: Sun, 5 Jul 2020 08:48:37 +0400
List-Id: <ccteam.mumzworld.com>

+ae.mumzworld <[email-masked]>

Please advise here. The customer has received two packages only.

AWB *4891312440*

Regards,
Ronald

On Sat, Jul 4, 2020 at 10:54 PM Amani Bani Odeh <[email-masked]> wrote:

> Hi Mohit,
>
> The customer only received 2 packages upon the delivery
>
> @Ronald Gaviola <[email-masked]> Please check and advise urgently.
>
> Thanks,
> Amani
>
> On Sat, Jun 6, 2020 at 8:49 PM Mohit Caleb <[email-masked]> wrote:
>
>> Hello Amani,
>>
>> This order was packed into 4 Packages can we please check with the
>> customer how many packages were received by the customer.
>>
>> @Ronald Gaviola <[email-masked]> - Could you please check how many
>> packages were shipped from our end.
>> ᐧ
>>
>> On Thu, Jun 4, 2020 at 6:35 PM Amani Bani Odeh <[email-masked]>
>> wrote:
>>
>>> Dears,
>>>
>>> Kind reminder.
>>>
>>> Thanks,
>>> Amani
>>>
>>> On Thu, Jun 4, 2020 at 8:41 AM Amani Bani Odeh <[email-masked]>
>>> wrote:
>>>
>>>> Dears.
>>>>
>>>> Other item were missing as well, the card wasn't included, Please
>>>> advise within the day
>>>> SKU# DRP-DR10071
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=907598>
>>>>
>>>> @Ekta Jesswani <[email-masked]> the customer need and update today
>>>> , please advise if we can place new order for these 2 items .
>>>>
>>>>
>>>> Thanks,
>>>> Amani
>>>>
>>>>
>>>> On Thu, Jun 4, 2020 at 8:07 AM Amani Bani Odeh <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dears,
>>>>>
>>>>> The customer is following up please update asap .
>>>>>
>>>>> Thanks,
>>>>> Amani
>>>>>
>>>>> On Wed, May 27, 2020 at 9:33 AM Michaela Manibo <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Team,
>>>>>>
>>>>>> Any update on this please?  Has this been packed?  This was never
>>>>>> received by the customer/
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, May 14, 2020 at 9:40 PM Michaela Manibo <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Team,
>>>>>>>
>>>>>>> Please check as customer did not get the item - . Please check and
>>>>>>> advise. Thanks
>>>>>>>
>>>>>>> ENE-4059108EU
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=471624>
>>>>>>> GUND - My Magical Light & Sound Unicorn
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>
>> --
>>
>>