Subject: Re: Reward Points - 600855529
From: Mary Anne Agapito <[email-masked]>
To: Sara Ahmed <[email-masked]>
Cc: Amr Abed <[email-masked]>, Angeli Fontillas <[email-masked]>, Dhanasekar Pandi <[email-masked]>, Pradeep M <[email-masked]>, customer care <[email-masked]>
Date: Sun, 5 Jul 2020 08:42:50 +0400
List-Id: <ccteam.mumzworld.com>

Hi Sara,

Thank you for the update.

Will await your further instructions.

Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Jul 5, 2020 at 8:38 AM Sara Ahmed <[email-masked]> wrote:

> Hi Mary Anne,
>
> I believe we have an issue with the system that is being resolved.
>
> @amr, Meanwhile we need to give this customer complimentary points. Please
> advise.
>
> Thanks
>
> On Sun, 5 Jul 2020 at 8:34 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Any update on this, please?
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Wed, Jul 1, 2020 at 9:30 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> May we have an update on this, please?
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sun, Jun 28, 2020 at 9:28 AM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> A gentle reminder on the above request.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Sat, Jun 27, 2020 at 10:01 AM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> Kindly advise, the customer keeps on following up.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Jun 23, 2020 at 10:43 AM Angeli Fontillas <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hello Team,
>>>>>>
>>>>>> May we have an update on this please?
>>>>>>
>>>>>> Customer is following up.
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>> On Wed, 17 Jun 2020 at 19:57, Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> May we have an update on this please?
>>>>>>>
>>>>>>> Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jun 1, 2020 at 2:37 PM Samiya Sheikh <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Team
>>>>>>>>
>>>>>>>> Kindly update urgently.
>>>>>>>>
>>>>>>>> Regarsd
>>>>>>>>
>>>>>>>> On Thu, May 28, 2020 at 9:47 AM Sara Ahmed <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Looping Pradeep to assist
>>>>>>>>>
>>>>>>>>> On Thu, 28 May 2020 at 08:59, Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Sara and Amr,
>>>>>>>>>>
>>>>>>>>>> The customer earned 5768 points when the above order was placed,
>>>>>>>>>> however, when she checked her balance it's just 132.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> She wants to place another order with the points that she earned
>>>>>>>>>> but was surprised on the remaining balance.
>>>>>>>>>>
>>>>>>>>>> May we ask why?
>>>>>>>>>>
>>>>>>>>>> Please advise. Thank you
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> *Sara Ahmed*
>>>>>>>>>
>>>>>>>>> Head of Technology
>>>>>>>>>
>>>>>>>>> e: [email-masked] <[email-masked]> │ w:
>>>>>>>>> www.mumzworld.com
>>>>>>>>>
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>
>>>>>> --
>>>>>> *Regards,*
>>>>>>
>>>>>> *Angeli Fontillas*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>> --
>
> *Sara Ahmed*
>
> Head of Technology
>
> e: [email-masked] <[email-masked]> │ w: www.mumzworld.com
>
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>