Subject: Re: Reward Points - 600855529
From: Sara Ahmed <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Amr Abed <[email-masked]>, Angeli Fontillas <[email-masked]>, Dhanasekar Pandi <[email-masked]>, Pradeep M <[email-masked]>, customer care <[email-masked]>
Date: Sun, 5 Jul 2020 08:38:32 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mary Anne,

I believe we have an issue with the system that is being resolved.

@amr, Meanwhile we need to give this customer complimentary points. Please
advise.

Thanks

On Sun, 5 Jul 2020 at 8:34 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> Any update on this, please?
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Wed, Jul 1, 2020 at 9:30 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> May we have an update on this, please?
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sun, Jun 28, 2020 at 9:28 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> A gentle reminder on the above request.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sat, Jun 27, 2020 at 10:01 AM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Kindly advise, the customer keeps on following up.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Tue, Jun 23, 2020 at 10:43 AM Angeli Fontillas <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Team,
>>>>>
>>>>> May we have an update on this please?
>>>>>
>>>>> Customer is following up.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> On Wed, 17 Jun 2020 at 19:57, Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> May we have an update on this please?
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jun 1, 2020 at 2:37 PM Samiya Sheikh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Team
>>>>>>>
>>>>>>> Kindly update urgently.
>>>>>>>
>>>>>>> Regarsd
>>>>>>>
>>>>>>> On Thu, May 28, 2020 at 9:47 AM Sara Ahmed <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Looping Pradeep to assist
>>>>>>>>
>>>>>>>> On Thu, 28 May 2020 at 08:59, Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Sara and Amr,
>>>>>>>>>
>>>>>>>>> The customer earned 5768 points when the above order was placed,
>>>>>>>>> however, when she checked her balance it's just 132.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> She wants to place another order with the points that she earned
>>>>>>>>> but was surprised on the remaining balance.
>>>>>>>>>
>>>>>>>>> May we ask why?
>>>>>>>>>
>>>>>>>>> Please advise. Thank you
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> *Sara Ahmed*
>>>>>>>>
>>>>>>>> Head of Technology
>>>>>>>>
>>>>>>>> e: [email-masked] <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>
>>>>> --
>>>>> *Regards,*
>>>>>
>>>>> *Angeli Fontillas*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>> --

*Sara Ahmed*

Head of Technology

e: [email-masked] <[email-masked]> │ w: www.mumzworld.com

a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE