Subject: Re: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker - 300w Bowl And Stand Mixer - White // Defective
From: Angeli Fontillas <[email-masked]>
To: Akash Himthani <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Michael Rolle <[email-masked]>, Kenneth Nwaso <[email-masked]>, Anas nazzal <[email-masked]>, Denmark A <[email-masked]>
Date: Sat, 4 Jul 2020 16:45:40 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

Please update , customer is constantly following up and upset about this.

Thank you.

On Sat, 4 Jul 2020 at 13:57, Denmark A <[email-masked]> wrote:

> Dear Akash,
>
> Please look into this and confirm.
>
> Regards,
> Den mark
>
> On Sat, Jul 4, 2020 at 1:40 PM Anas nazzal <[email-masked]> wrote:
>
>> Dear Team,
>>
>> Kindly assist with the below customer as she complained that only bowl
>> has been received for the below product Black+Decker - 300w Bowl And
>> Stand Mixer - White
>>
>>
>> On Wed, Jul 1, 2020 at 4:41 PM Denmark A <[email-masked]> wrote:
>>
>>> Dear All,
>>>
>>> Repaired item received and bound to reship today.
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Wed, Jul 1, 2020 at 4:16 PM Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>>> Hi Denmark,
>>>>
>>>> The customer keeps on following up.
>>>>
>>>> Once received, please arrange the delivery tomorrow as much as possible.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Wed, Jul 1, 2020 at 10:55 AM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Cherry,
>>>>>
>>>>> Thank you for your email, our driver will collect today.
>>>>>
>>>>> Regards,
>>>>> Den mark
>>>>>
>>>>> On Wed, Jul 1, 2020 at 10:53 AM Cherry Ann Binondo <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Dear Team,
>>>>>>
>>>>>> Please be informed that M700-B5 is ready for collection along with
>>>>>> below items.
>>>>>>
>>>>>>
>>>>>>
>>>>>> TS1000
>>>>>>
>>>>>> FC 300
>>>>>>
>>>>>> TRO70RDG
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Cherry
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Mohamed Magdy <[email-masked]>
>>>>>> *Sent:* Wednesday, July 1, 2020 10:44 AM
>>>>>> *To:* Cherry Ann Binondo <[email-masked]>
>>>>>> *Cc:* Denmark A <[email-masked]>; Akash Himthani <
>>>>>> [email-masked]>; Vipin Varunny <
>>>>>> [email-masked]>; Sreekanth Chiyyarath <
>>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>>>>> [email-masked]>; Samran Iftikhar <[email-masked]>;
>>>>>> Michael Rolle <[email-masked]>; Mark Anthony Laraga <
>>>>>> [email-masked]>; Kenneth Nwaso <[email-masked]>
>>>>>> *Subject:* Re: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker
>>>>>> - 300w Bowl And Stand Mixer - White // Defective
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Denmark A <[email-masked]> ..What is the update here?
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, Jun 30, 2020 at 5:56 PM Cherry Ann Binondo <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Dear Denmark,
>>>>>>
>>>>>> Please find below location and contact person.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Junaid / Ibrahim
>>>>>>
>>>>>> Ideal Star Workshop Equipment Trading L.L.C
>>>>>>
>>>>>> T  +971 4 3474160 M +971 050-4555189
>>>>>>
>>>>>> P. O. Box 37116, Al Quoz Ind.No3, Dubai, U.A.E
>>>>>>
>>>>>> Location: https://goo.gl/maps/iTn1tU9zooG2
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks,
>>>>>>
>>>>>> Cherry
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Denmark A <[email-masked]>
>>>>>> *Sent:* Tuesday, June 30, 2020 4:09 PM
>>>>>> *To:* Cherry Ann Binondo <[email-masked]>
>>>>>> *Cc:* Akash Himthani <[email-masked]>; Vipin
>>>>>> Varunny <[email-masked]>; Sreekanth Chiyyarath <
>>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>>>>> [email-masked]>; Samran Iftikhar <[email-masked]>;
>>>>>> Michael Rolle <[email-masked]>; Mark Anthony Laraga <
>>>>>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>>>>>> Mohamed Magdy <[email-masked]>
>>>>>> *Subject:* Re: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker
>>>>>> - 300w Bowl And Stand Mixer - White // Defective
>>>>>>
>>>>>>
>>>>>>
>>>>>> Dear Cherry,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Could you please share with us your complete service center and
>>>>>> contact person.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Den mark
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Jun 28, 2020 at 3:37 PM Cherry Ann Binondo <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Dear Denmark,
>>>>>>
>>>>>> Please send to service center directly.
>>>>>>
>>>>>> Thanks,
>>>>>>
>>>>>> Cherry
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Denmark A <[email-masked]>
>>>>>> *Sent:* Sunday, June 28, 2020 1:05 PM
>>>>>> *To:* Cherry Ann Binondo <[email-masked]>
>>>>>> *Cc:* Akash Himthani <[email-masked]>; Vipin
>>>>>> Varunny <[email-masked]>; Sreekanth Chiyyarath <
>>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>>>>> [email-masked]>; Samran Iftikhar <[email-masked]>;
>>>>>> Michael Rolle <[email-masked]>; Mark Anthony Laraga <
>>>>>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>>>>>> Mohamed Magdy <[email-masked]>
>>>>>> *Subject:* Re: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker
>>>>>> - 300w Bowl And Stand Mixer - White // Defective
>>>>>>
>>>>>>
>>>>>>
>>>>>> Dear Cherry,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please find the attached Sales Invoice for your reference.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Den mark
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jun 25, 2020 at 5:35 PM Cherry Ann Binondo <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Dear Denmark,
>>>>>>
>>>>>> Please send invoice and clarify the issue.
>>>>>>
>>>>>> Thanks,
>>>>>>
>>>>>> Cherry
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Denmark A <[email-masked]>
>>>>>> *Sent:* Thursday, June 25, 2020 5:29 PM
>>>>>> *To:* Akash Himthani <[email-masked]>; Cherry Ann
>>>>>> Binondo <[email-masked]>; Nikhil Kumar <
>>>>>> [email-masked]>; Rais Ahmad <[email-masked]>;
>>>>>> Pramod Kumar Kottuvala <[email-masked]>; Vipin Varunny <
>>>>>> [email-masked]>; Amanpreet Singh <
>>>>>> [email-masked]>
>>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>>>> Samran Iftikhar <[email-masked]>; Michael Rolle <
>>>>>> [email-masked]>; Mark Anthony Laraga <
>>>>>> [email-masked]>; Kenneth Nwaso <[email-masked]>
>>>>>> *Subject:* Order # 600836287 // BLUOBND-M700-B5 // Black+Decker -
>>>>>> 300w Bowl And Stand Mixer - White // Defective
>>>>>>
>>>>>>
>>>>>>
>>>>>> Dear Vendor,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please see the below customer complaint and allow us to send the item
>>>>>> back to you for your further evaluation.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Reason of return: Black+Decker - 300w Bowl And Stand Mixer - White it
>>>>>> is not working
>>>>>>
>>>>>>
>>>>>>
>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Den mark
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE