Subject: Re: Product inquiry - 600908076// SBF-SN_MK_S5
From: Mary Anne Agapito <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, "Alina D'Souza" <[email-masked]>, Karthik Sankar <[email-masked]>, "Returns.fc" <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Denmark A <[email-masked]>
Date: Sat, 4 Jul 2020 15:19:39 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

Thanks for the update.

Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, Jul 4, 2020 at 12:35 PM Mostafa saad <[email-masked]>
wrote:

> Hello Mary
>
> The order with the driver to deliver it today to the customer
>
>
>
> Regards
> Mostafa Saad
>
>
>
> On Fri, Jul 3, 2020 at 7:02 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi  Team,
>>
>> Apologies, I forgot.
>>
>> Please ensure the set that will be given will be the same as what
>> was shown on the website
>>
>>
>> Thank you again
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Fri, Jul 3, 2020 at 6:57 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> As mentioned above, the vendor will replace the wrong item on Sunday,
>>> thus, new order has been created.
>>>
>>> 600914975
>>>
>>> @Mostafa saad <[email-masked]> @lastmile
>>> <[email-masked]> - please ensure to inform the driver to
>>> collect the wrong item when the new order arrives.
>>> The customer is already aware that he needs to hand it over.
>>>
>>> Thank you for your usual assistance.
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Fri, Jul 3, 2020 at 6:40 PM Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>>> Hi Nitin,
>>>>
>>>> Thank you for your reply.
>>>>
>>>> We will provide another replacement.
>>>>
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Fri, Jul 3, 2020 at 1:31 PM Nitin Jain <[email-masked]>
>>>> wrote:
>>>>
>>>>> Yes Mary
>>>>> It’s disposable .
>>>>> You can take one pc from your stock and send to customer ASAP . Sunday
>>>>> we can send one replacement as well
>>>>>
>>>>> Thanks
>>>>> Nitin
>>>>>
>>>>> On Fri, Jul 3, 2020 at 9:40 AM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Nitin,
>>>>>>
>>>>>> Yes, we do have plenty of stocks in the warehouse.
>>>>>>
>>>>>> One more thing, this is a disposable type of face mask, right?
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Fri, Jul 3, 2020 at 9:33 AM Nitin Jain <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Mary
>>>>>>> No need reorder
>>>>>>> If you have this in your warehouse , pls let me know. We can send
>>>>>>> one pc to your warehouse on Sunday during next delivery and replace
>>>>>>>
>>>>>>> Nitin
>>>>>>>
>>>>>>> On Fri, Jul 3, 2020 at 9:12 AM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Nitin,
>>>>>>>>
>>>>>>>> Good Day!
>>>>>>>>
>>>>>>>> May I just ask if you still need a new PO so I could reorder it or
>>>>>>>> we can just exchange it with another item?
>>>>>>>>
>>>>>>>> Please advise. Thank you
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Jul 2, 2020 at 4:27 PM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Nitin,
>>>>>>>>>
>>>>>>>>> Thank you for your usual assistance.
>>>>>>>>>
>>>>>>>>> @Returns.fc <[email-masked]> @Alina D'Souza
>>>>>>>>> <[email-masked]>  - please arrange the collection.
>>>>>>>>>
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Jul 2, 2020 at 1:50 PM Nitin Jain <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Mary
>>>>>>>>>> Yes, we can change it. There are few pcs only in old stock, which
>>>>>>>>>> were assorted and now its fixed color stock, same as shown in website.
>>>>>>>>>> Pls send and ask to change same time.
>>>>>>>>>> Nitin
>>>>>>>>>>
>>>>>>>>>> On Thu, Jul 2, 2020 at 1:35 PM Mary Anne Agapito <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Nitin,
>>>>>>>>>>>
>>>>>>>>>>> How are you?
>>>>>>>>>>>
>>>>>>>>>>> Is the subject item comes in assorted colors?
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> The customer received 4 pinks out of 5. All of his kids are boys.
>>>>>>>>>>>
>>>>>>>>>>> Is there any way we could exchange it?
>>>>>>>>>>>
>>>>>>>>>>> Please advise. Thank you
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> Regards
>>>>>>>>>> Nitin Jain
>>>>>>>>>>
>>>>>>>>> --
>>>>>>> Regards Nitin Jain
>>>>>>>
>>>>>> --
>>>>> Regards Nitin Jain
>>>>>
>>>>