Subject: Re: Missing Items 600884532
From: Mostafa Said <[email-masked]>
To: Anas nazzal <[email-masked]>
Cc: Vipul Arora <[email-masked]>, "Outbound.fc" <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, Mohit Caleb <[email-masked]>, Jaymar Tolentino <[email-masked]>, Vipin Raj <[email-masked]>, Ashish Nair <[email-masked]>, customer care <[email-masked]>, Shady Elgendy <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Sat, 4 Jul 2020 15:17:39 +0400
List-Id: <ccteam.mumzworld.com>

+Vipul Arora <[email-masked]> Could you please update here.

On Fri, Jul 3, 2020 at 9:28 AM Anas nazzal <[email-masked]> wrote:

> Dear Team,
>
> Kindly share the latest update for the below customer.
>
> Best Regards,
> Anas Nazzal
>
> On Fri, Jun 26, 2020 at 12:33 PM Vipul Arora <[email-masked]> wrote:
>
>> Dear Jaymar,
>>
>> We received it as single piece as you can check attached PO also
>> description is old due to which receiver received as a single piece
>>
>>
>> On Fri, Jun 26, 2020, 10:42 Ashish Nair <[email-masked]> wrote:
>>
>>> @Vipul Arora <[email-masked]>  - Please update regarding the
>>> subject missing pcs.
>>>
>>>
>>> Regards,
>>>
>>> *Ashish.S.Nair*
>>> Inventory Controller
>>>
>>>
>>> *E* [email-masked]
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>> Confidentiality Notice: This e-mail message, including any attachments,
>>> is for the sole use of the intended recipient(s) and may contain
>>> confidential and privileged information. Any unauthorized review, use,
>>> disclosure or distribution of this information is prohibited, and may be
>>> punishable by law. If this was sent to you in error, please notify the
>>> sender by reply e-mail and destroy all copies of the original message.
>>> Please consider the environment before printing this e-mail.
>>>
>>>
>>>
>>>
>>> On Fri, Jun 26, 2020 at 9:51 AM Anas nazzal <[email-masked]> wrote:
>>>
>>>> Dear Team,
>>>>
>>>> KIndly assist with the below customer.
>>>>
>>>> Best Regards,
>>>> Anas Nazzal
>>>>
>>>> On Tue, Jun 23, 2020 at 9:30 AM Anas nazzal <[email-masked]> wrote:
>>>>
>>>>> Dear All,
>>>>>
>>>>> Kindly assist with the below as the customer called again to follow
>>>>> up.
>>>>>
>>>>> Best Regard,
>>>>> Anas Nazzal
>>>>>
>>>>>
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>> www.avast.com
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>> <#m_-4134292194138220425_m_-2766511847062653496_m_1640692495640244575_m_-2854117899017669703_m_2174649429300084725_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>
>>>>> On Mon, Jun 22, 2020 at 10:44 AM Shek Hussain <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Jaymar
>>>>>>
>>>>>>
>>>>>>
>>>>>> As per PO we supplied and your receiving team also received as per
>>>>>> PO. For your reference please check the our invoice copy.
>>>>>>
>>>>>> Its clear from our side we supplied correct.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please see the invoice there is no cutting.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Thanks, and Regards*
>>>>>>
>>>>>> Shek Hussain
>>>>>>
>>>>>> E-Commerce Sales Executive
>>>>>>
>>>>>> Hassani Trading Co.
>>>>>>
>>>>>> +971564098684
>>>>>>
>>>>>> PO Box : 286
>>>>>>
>>>>>> Dubai investment Park-1
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Jaymar Tolentino <[email-masked]>
>>>>>> *Sent:* 21 June 2020 9:22 PM
>>>>>> *To:* Shek Hussain <[email-masked]>
>>>>>> *Cc:* Ashish Nair <[email-masked]>; Muhammad Habib <
>>>>>> [email-masked]>; Hyacinth Joyce <[email-masked]>;
>>>>>> Outbound.fc <[email-masked]>; Mohit Caleb <
>>>>>> [email-masked]>; Syed Yakoob <[email-masked]>; customer
>>>>>> care <[email-masked]>; Talal Haroun <[email-masked]>;
>>>>>> Kanika Munjal <[email-masked]>; Vipul Arora <
>>>>>> [email-masked]>
>>>>>> *Subject:* Re: Missing Items 600884532
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Shek,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please see below PO for your reference.
>>>>>>
>>>>>>
>>>>>>
>>>>>> POMUMZ_DXB205107 Hassani Trading Co
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Jaymar Tolentino*
>>>>>> Logistics Executive
>>>>>>
>>>>>> *P* +971 4 433 1360   *E* [email-masked]
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
>>>>>>
>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>> <https://twitter.com/mumzworld>
>>>>>>
>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Jun 21, 2020 at 7:18 PM Shek Hussain <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Dear Jaymar
>>>>>>
>>>>>>
>>>>>>
>>>>>> Yes we are always ready to support you
>>>>>>
>>>>>> Please shared the PO reference I will investigate and Update you
>>>>>> morning.
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Thanks, and Regards*
>>>>>>
>>>>>> Shek Hussain
>>>>>>
>>>>>> E-Commerce Sales Executive
>>>>>>
>>>>>> Hassani Trading Co.
>>>>>>
>>>>>> +971564098684
>>>>>>
>>>>>> PO Box : 286
>>>>>>
>>>>>> Dubai investment Park-1
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Jaymar Tolentino <[email-masked]>
>>>>>> *Sent:* 21 June 2020 4:09 PM
>>>>>> *To:* Shek Hussain <[email-masked]>
>>>>>> *Cc:* Ashish Nair <[email-masked]>; Muhammad Habib <
>>>>>> [email-masked]>; Hyacinth Joyce <[email-masked]>;
>>>>>> Outbound.fc <[email-masked]>; Mohit Caleb <
>>>>>> [email-masked]>; Syed Yakoob <[email-masked]>; customer
>>>>>> care <[email-masked]>; Talal Haroun <[email-masked]>;
>>>>>> MISOperation <[email-masked]>; Kanika Munjal <
>>>>>> [email-masked]>; Vipul Arora <[email-masked]>
>>>>>> *Subject:* Re: Missing Items 600884532
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Shek,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please support the customer on the below issue. Kindly include it for
>>>>>> tom delivery.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Jaymar Tolentino*
>>>>>> Logistics Executive
>>>>>>
>>>>>> *P* +971 4 433 1360   *E* [email-masked]
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
>>>>>>
>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>> <https://twitter.com/mumzworld>
>>>>>>
>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Jun 21, 2020 at 3:59 PM Vipul Arora <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Dear Ashish,
>>>>>>
>>>>>>
>>>>>>
>>>>>> We received it as a single item because the description was changed
>>>>>> on the 3rd of June as pack of 6 post PO creation. Vendor brought printed PO
>>>>>> as Single piece and we received the same as single.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Jaymar Tolentino <[email-masked]> : Kindly check with vendor
>>>>>> to supply short qty against PO.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>> Vipul
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, 21 Jun 2020 at 14:40, Ashish Nair <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Habib,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please be informed that the missing pcs were not physically found.
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Vipul Arora <[email-masked]>  - please have a look into this
>>>>>> subject matter & give ur feedback.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> *Ashish.S.Nair*
>>>>>> Inventory Controller
>>>>>>
>>>>>>
>>>>>> *E* [email-masked]
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
>>>>>>
>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>> <https://twitter.com/mumzworld>
>>>>>>
>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>
>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>> Please consider the environment before printing this e-mail.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Jun 21, 2020 at 1:29 PM Muhammad Habib <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> @Ashish Nair <[email-masked]>  please help her.
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Jun 21, 2020 at 2:21 PM Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> The customer called again to follow up.
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Muhammad Habib <[email-masked]> The item in our website
>>>>>> shows that it is a pack of 6. In a single order the customer should
>>>>>> receive 6 packs/qty of the item.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly check and advise asap.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>>
>>>>>> Customer Care Representative
>>>>>>
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, 14 Jun 2020 at 09:34, 'Jayson Reyes (Mumzworld Catalogue)'
>>>>>> via customer care <[email-masked]> wrote:
>>>>>>
>>>>>> ##- Please type your reply above this line -##
>>>>>>
>>>>>> You are registered as a CC on this request (1123603). Reply to this
>>>>>> email to add a comment to the request.
>>>>>>
>>>>>> *Jayson Reyes* (Mumzworld.com)
>>>>>>
>>>>>> Jun 14, 2020, 9:34:39 AM GMT+4
>>>>>>
>>>>>> Hi,
>>>>>>
>>>>>> Please see attached screenshot from vendor sheet
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Jayson Reyes
>>>>>>
>>>>>> m: +971 50 460 55 13 │ p:  +971 (0)4 245 1331 │ e:
>>>>>> [email-masked] │ w: www.mumzworld.com
>>>>>>
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Anas* (Mumzworld.com)
>>>>>>
>>>>>> Jun 13, 2020, 3:37:58 PM GMT+4
>>>>>>
>>>>>> Dear Team,
>>>>>>
>>>>>> Kindly advise as the product Rudolfs - Pear Prune Smoothie For Babies
>>>>>> 110g - Pack Of 6 is showing in our website as pack of 6.
>>>>>> Please find the below screenshot for the same
>>>>>>
>>>>>> Virus-free. www.avast.com (
>>>>>> https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail
>>>>>> )
>>>>>>
>>>>>> On Sat, Jun 13, 2020 at 3:07 PM Muhammad Habib <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Dear Anas,
>>>>>>
>>>>>> Rudolfs - Pear Prune Smoothie For Babies 110g - Pack Of 6
>>>>>> I pc was ordered and the same was picked and packed.
>>>>>> Further for your action please.
>>>>>> Screenshot attached for your reference.
>>>>>>
>>>>>> On Sat, Jun 13, 2020 at 3:31 PM Anas nazzal <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Dear Team,
>>>>>>
>>>>>> The below customer complained that only pack has been delivered pack
>>>>>> has been delivered from Rudolfs - Pear Prune Smoothie For Babies 110g -
>>>>>> Pack Of 6
>>>>>>
>>>>>> Order Number 600884532
>>>>>>
>>>>>> Best regards,
>>>>>> Anas Nazzal
>>>>>>
>>>>>> Virus-free. www.avast.com (
>>>>>> https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail
>>>>>> )
>>>>>>
>>>>>> --
>>>>>> You received this message because you are subscribed to the Google
>>>>>> Groups "Outbound.fc" group.
>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>> send an email to [email-masked].
>>>>>> To view this discussion on the web visit
>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAHLAr_sq4ZDgKLGjj%2BjT%2B41KJBkA1ySevi9BgH6TGnWW3V6Q7g%40mail.gmail.com
>>>>>> (
>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAHLAr_sq4ZDgKLGjj%2BjT%2B41KJBkA1ySevi9BgH6TGnWW3V6Q7g%40mail.gmail.com?utm_medium=email&utm_source=footer)
>>>>>> .
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Thanks & regards,
>>>>>>
>>>>>> Attachment(s)
>>>>>> image.png
>>>>>> <https://mumzworldhelp.zendesk.com/attachments/token/dYumCT5Rd9LEcLMSB9vI1Oi1I/?name=image.png>
>>>>>> image.png
>>>>>> <https://mumzworldhelp.zendesk.com/attachments/token/8FfHqHY0rr1m1Rh7nJirsqbOg/?name=image.png>
>>>>>>
>>>>>> This email is a service from Mumzworld.com. Delivered by Zendesk
>>>>>> <https://www.zendesk.com/support/?utm_campaign=text&utm_content=Mumzworld.com&utm_medium=poweredbyzendesk&utm_source=email-notification> |
>>>>>> Privacy Policy
>>>>>> <https://www.zendesk.com/company/customers-partners/privacy-policy>
>>>>>>
>>>>>> [R5R7WE-YQZX]
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks & regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>> www.avast.com
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>> <#m_-4134292194138220425_m_-2766511847062653496_m_1640692495640244575_m_-2854117899017669703_m_2174649429300084725_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>
>>>> --
> You received this message because you are subscribed to the Google Groups
> "Outbound.fc" group.
> To unsubscribe from this group and stop receiving emails from it, send an
> email to [email-masked].
> To view this discussion on the web visit
> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAHLAr_trHcjhfdKJVrwoktcU%3DfEDEWkBbB_%2BGMajSOgTsF5y%2Bg%40mail.gmail.com
> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAHLAr_trHcjhfdKJVrwoktcU%3DfEDEWkBbB_%2BGMajSOgTsF5y%2Bg%40mail.gmail.com?utm_medium=email&utm_source=footer>
> .
>

--