Subject: Re: 600874525- MARKED DELIVERED- CUSTOMER NOT RECEIVED
From: Angeli Fontillas <[email-masked]>
To: "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, Mostafa saad <[email-masked]>
Cc: Naib Khan <[email-masked]>, Michaela Manibo <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Clearway Express <[email-masked]>, Uae Lastmile <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Mary Anne Agapito <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Sat, 4 Jul 2020 15:00:20 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

Any update on this please, there is still no CRA and the finance team will
not process refund without CRA.

Please raise CRA asap , customer has been waiting for more than a month now.

Thank you.

On Fri, 26 Jun 2020 at 11:59, Mary Anne Agapito <[email-masked]>
wrote:

> Hi Mostafa,
>
> The customer doesn't want any replacement, he wants his money back.
>
> @Returns.fc <[email-masked]>  @Denmark A <[email-masked]> -
> this was declared lost by the courier as mentioned previously. Please
> create the CRA to initiate a refund.
>
> The customer is very upset.
>
> Please advise when done. Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Tue, Jun 23, 2020 at 8:48 AM Mostafa saad <[email-masked]>
> wrote:
>
>> Hello Michaela
>>
>> Please place a new order for the customer
>>
>> @Shajeeb Cheriyath <[email-masked]>  This order was updated on
>> the sheet please proceed the lost on ( Clearway)
>>
>> Regards
>>
>> Mostafa Saad
>> Last Mile  Mumzworld
>>
>>
>> On Tue, Jun 23, 2020 at 8:43 AM Michaela Manibo <
>> [email-masked]> wrote:
>>
>>> Dear team,
>>>
>>> Any update on this order please?
>>>
>>> Thanks
>>>
>>>
>>>
>>> On Sat, Jun 20, 2020 at 3:41 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> What had happened to the shipment?
>>>>
>>>> The customer called today and until now the shipment hasn't been
>>>> delivered yet.
>>>>
>>>> Please return the shipment asap.
>>>>
>>>> @Returns.fc <[email-masked]> - please create the CRA to
>>>> initiate the refund.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Tue, Jun 16, 2020 at 5:11 PM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Clearway Express <[email-masked]>  Please share your
>>>>> feedback.
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>> Mostafa Saad
>>>>> LM Supervisor at Mumzworld
>>>>>
>>>>>
>>>>> On Tue, Jun 16, 2020 at 5:06 PM Michaela Manibo <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Team,
>>>>>>
>>>>>> Customer did not get the order until now.
>>>>>>
>>>>>> Please check it ASAP and ensure this will be delivered. as per the
>>>>>> customer, this driver is not answering.
>>>>>>
>>>>>> @Eugene Mugisa <[email-masked]>
>>>>>> As per the customer , the driver refused to admit he is delivering
>>>>>> for mumzworld.
>>>>>>
>>>>>> GHAZANFAR ALI Abu Dhabi 971569273459
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE