Subject: Re: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker - 300w Bowl And Stand Mixer - White // Defective
From: Denmark A <[email-masked]>
To: Akash Himthani <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Michael Rolle <[email-masked]>, Kenneth Nwaso <[email-masked]>, Anas nazzal <[email-masked]>
Date: Sat, 4 Jul 2020 13:58:05 +0400
List-Id: <ccteam.mumzworld.com>

Dear Akash,

Please look into this and confirm.

Regards,
Den mark

On Sat, Jul 4, 2020 at 1:40 PM Anas nazzal <[email-masked]> wrote:

> Dear Team,
>
> Kindly assist with the below customer as she complained that only bowl has
> been received for the below product Black+Decker - 300w Bowl And Stand
> Mixer - White
>
>
> On Wed, Jul 1, 2020 at 4:41 PM Denmark A <[email-masked]> wrote:
>
>> Dear All,
>>
>> Repaired item received and bound to reship today.
>>
>> Regards,
>> Den mark
>>
>> On Wed, Jul 1, 2020 at 4:16 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Denmark,
>>>
>>> The customer keeps on following up.
>>>
>>> Once received, please arrange the delivery tomorrow as much as possible.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Wed, Jul 1, 2020 at 10:55 AM Denmark A <[email-masked]> wrote:
>>>
>>>> Dear Cherry,
>>>>
>>>> Thank you for your email, our driver will collect today.
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>> On Wed, Jul 1, 2020 at 10:53 AM Cherry Ann Binondo <
>>>> [email-masked]> wrote:
>>>>
>>>>> Dear Team,
>>>>>
>>>>> Please be informed that M700-B5 is ready for collection along with
>>>>> below items.
>>>>>
>>>>>
>>>>>
>>>>> TS1000
>>>>>
>>>>> FC 300
>>>>>
>>>>> TRO70RDG
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Cherry
>>>>>
>>>>>
>>>>>
>>>>> *From:* Mohamed Magdy <[email-masked]>
>>>>> *Sent:* Wednesday, July 1, 2020 10:44 AM
>>>>> *To:* Cherry Ann Binondo <[email-masked]>
>>>>> *Cc:* Denmark A <[email-masked]>; Akash Himthani <
>>>>> [email-masked]>; Vipin Varunny <
>>>>> [email-masked]>; Sreekanth Chiyyarath <
>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>>>> [email-masked]>; Samran Iftikhar <[email-masked]>; Michael
>>>>> Rolle <[email-masked]>; Mark Anthony Laraga <
>>>>> [email-masked]>; Kenneth Nwaso <[email-masked]>
>>>>> *Subject:* Re: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker -
>>>>> 300w Bowl And Stand Mixer - White // Defective
>>>>>
>>>>>
>>>>>
>>>>> @Denmark A <[email-masked]> ..What is the update here?
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Jun 30, 2020 at 5:56 PM Cherry Ann Binondo <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Dear Denmark,
>>>>>
>>>>> Please find below location and contact person.
>>>>>
>>>>>
>>>>>
>>>>> Junaid / Ibrahim
>>>>>
>>>>> Ideal Star Workshop Equipment Trading L.L.C
>>>>>
>>>>> T  +971 4 3474160 M +971 050-4555189
>>>>>
>>>>> P. O. Box 37116, Al Quoz Ind.No3, Dubai, U.A.E
>>>>>
>>>>> Location: https://goo.gl/maps/iTn1tU9zooG2
>>>>>
>>>>>
>>>>>
>>>>> Thanks,
>>>>>
>>>>> Cherry
>>>>>
>>>>>
>>>>>
>>>>> *From:* Denmark A <[email-masked]>
>>>>> *Sent:* Tuesday, June 30, 2020 4:09 PM
>>>>> *To:* Cherry Ann Binondo <[email-masked]>
>>>>> *Cc:* Akash Himthani <[email-masked]>; Vipin
>>>>> Varunny <[email-masked]>; Sreekanth Chiyyarath <
>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>>>> [email-masked]>; Samran Iftikhar <[email-masked]>; Michael
>>>>> Rolle <[email-masked]>; Mark Anthony Laraga <
>>>>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>>>>> Mohamed Magdy <[email-masked]>
>>>>> *Subject:* Re: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker -
>>>>> 300w Bowl And Stand Mixer - White // Defective
>>>>>
>>>>>
>>>>>
>>>>> Dear Cherry,
>>>>>
>>>>>
>>>>>
>>>>> Could you please share with us your complete service center and
>>>>> contact person.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jun 28, 2020 at 3:37 PM Cherry Ann Binondo <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Dear Denmark,
>>>>>
>>>>> Please send to service center directly.
>>>>>
>>>>> Thanks,
>>>>>
>>>>> Cherry
>>>>>
>>>>>
>>>>>
>>>>> *From:* Denmark A <[email-masked]>
>>>>> *Sent:* Sunday, June 28, 2020 1:05 PM
>>>>> *To:* Cherry Ann Binondo <[email-masked]>
>>>>> *Cc:* Akash Himthani <[email-masked]>; Vipin
>>>>> Varunny <[email-masked]>; Sreekanth Chiyyarath <
>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>>>> [email-masked]>; Samran Iftikhar <[email-masked]>; Michael
>>>>> Rolle <[email-masked]>; Mark Anthony Laraga <
>>>>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>>>>> Mohamed Magdy <[email-masked]>
>>>>> *Subject:* Re: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker -
>>>>> 300w Bowl And Stand Mixer - White // Defective
>>>>>
>>>>>
>>>>>
>>>>> Dear Cherry,
>>>>>
>>>>>
>>>>>
>>>>> Please find the attached Sales Invoice for your reference.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jun 25, 2020 at 5:35 PM Cherry Ann Binondo <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Dear Denmark,
>>>>>
>>>>> Please send invoice and clarify the issue.
>>>>>
>>>>> Thanks,
>>>>>
>>>>> Cherry
>>>>>
>>>>>
>>>>>
>>>>> *From:* Denmark A <[email-masked]>
>>>>> *Sent:* Thursday, June 25, 2020 5:29 PM
>>>>> *To:* Akash Himthani <[email-masked]>; Cherry Ann
>>>>> Binondo <[email-masked]>; Nikhil Kumar <
>>>>> [email-masked]>; Rais Ahmad <[email-masked]>;
>>>>> Pramod Kumar Kottuvala <[email-masked]>; Vipin Varunny <
>>>>> [email-masked]>; Amanpreet Singh <
>>>>> [email-masked]>
>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>>> Samran Iftikhar <[email-masked]>; Michael Rolle <
>>>>> [email-masked]>; Mark Anthony Laraga <
>>>>> [email-masked]>; Kenneth Nwaso <[email-masked]>
>>>>> *Subject:* Order # 600836287 // BLUOBND-M700-B5 // Black+Decker -
>>>>> 300w Bowl And Stand Mixer - White // Defective
>>>>>
>>>>>
>>>>>
>>>>> Dear Vendor,
>>>>>
>>>>>
>>>>>
>>>>> Please see the below customer complaint and allow us to send the item
>>>>> back to you for your further evaluation.
>>>>>
>>>>>
>>>>>
>>>>> Reason of return: Black+Decker - 300w Bowl And Stand Mixer - White it
>>>>> is not working
>>>>>
>>>>>
>>>>>
>>>>> We appreciate your support in this matter, Thank you.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>