Subject: Re: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker - 300w Bowl And Stand Mixer - White // Defective
From: Anas nazzal <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, Akash Himthani <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Michael Rolle <[email-masked]>, Kenneth Nwaso <[email-masked]>
Date: Sat, 4 Jul 2020 13:40:20 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

Kindly assist with the below customer as she complained that only bowl has
been received for the below product Black+Decker - 300w Bowl And Stand
Mixer - White

On Wed, Jul 1, 2020 at 4:41 PM Denmark A <[email-masked]> wrote:

> Dear All,
>
> Repaired item received and bound to reship today.
>
> Regards,
> Den mark
>
> On Wed, Jul 1, 2020 at 4:16 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Denmark,
>>
>> The customer keeps on following up.
>>
>> Once received, please arrange the delivery tomorrow as much as possible.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Wed, Jul 1, 2020 at 10:55 AM Denmark A <[email-masked]> wrote:
>>
>>> Dear Cherry,
>>>
>>> Thank you for your email, our driver will collect today.
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Wed, Jul 1, 2020 at 10:53 AM Cherry Ann Binondo <
>>> [email-masked]> wrote:
>>>
>>>> Dear Team,
>>>>
>>>> Please be informed that M700-B5 is ready for collection along with
>>>> below items.
>>>>
>>>>
>>>>
>>>> TS1000
>>>>
>>>> FC 300
>>>>
>>>> TRO70RDG
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Cherry
>>>>
>>>>
>>>>
>>>> *From:* Mohamed Magdy <[email-masked]>
>>>> *Sent:* Wednesday, July 1, 2020 10:44 AM
>>>> *To:* Cherry Ann Binondo <[email-masked]>
>>>> *Cc:* Denmark A <[email-masked]>; Akash Himthani <
>>>> [email-masked]>; Vipin Varunny <
>>>> [email-masked]>; Sreekanth Chiyyarath <
>>>> [email-masked]>; customer care <[email-masked]>;
>>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>>> [email-masked]>; Samran Iftikhar <[email-masked]>; Michael
>>>> Rolle <[email-masked]>; Mark Anthony Laraga <
>>>> [email-masked]>; Kenneth Nwaso <[email-masked]>
>>>> *Subject:* Re: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker -
>>>> 300w Bowl And Stand Mixer - White // Defective
>>>>
>>>>
>>>>
>>>> @Denmark A <[email-masked]> ..What is the update here?
>>>>
>>>>
>>>>
>>>> On Tue, Jun 30, 2020 at 5:56 PM Cherry Ann Binondo <
>>>> [email-masked]> wrote:
>>>>
>>>> Dear Denmark,
>>>>
>>>> Please find below location and contact person.
>>>>
>>>>
>>>>
>>>> Junaid / Ibrahim
>>>>
>>>> Ideal Star Workshop Equipment Trading L.L.C
>>>>
>>>> T  +971 4 3474160 M +971 050-4555189
>>>>
>>>> P. O. Box 37116, Al Quoz Ind.No3, Dubai, U.A.E
>>>>
>>>> Location: https://goo.gl/maps/iTn1tU9zooG2
>>>>
>>>>
>>>>
>>>> Thanks,
>>>>
>>>> Cherry
>>>>
>>>>
>>>>
>>>> *From:* Denmark A <[email-masked]>
>>>> *Sent:* Tuesday, June 30, 2020 4:09 PM
>>>> *To:* Cherry Ann Binondo <[email-masked]>
>>>> *Cc:* Akash Himthani <[email-masked]>; Vipin
>>>> Varunny <[email-masked]>; Sreekanth Chiyyarath <
>>>> [email-masked]>; customer care <[email-masked]>;
>>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>>> [email-masked]>; Samran Iftikhar <[email-masked]>; Michael
>>>> Rolle <[email-masked]>; Mark Anthony Laraga <
>>>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>>>> Mohamed Magdy <[email-masked]>
>>>> *Subject:* Re: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker -
>>>> 300w Bowl And Stand Mixer - White // Defective
>>>>
>>>>
>>>>
>>>> Dear Cherry,
>>>>
>>>>
>>>>
>>>> Could you please share with us your complete service center and contact
>>>> person.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>> On Sun, Jun 28, 2020 at 3:37 PM Cherry Ann Binondo <
>>>> [email-masked]> wrote:
>>>>
>>>> Dear Denmark,
>>>>
>>>> Please send to service center directly.
>>>>
>>>> Thanks,
>>>>
>>>> Cherry
>>>>
>>>>
>>>>
>>>> *From:* Denmark A <[email-masked]>
>>>> *Sent:* Sunday, June 28, 2020 1:05 PM
>>>> *To:* Cherry Ann Binondo <[email-masked]>
>>>> *Cc:* Akash Himthani <[email-masked]>; Vipin
>>>> Varunny <[email-masked]>; Sreekanth Chiyyarath <
>>>> [email-masked]>; customer care <[email-masked]>;
>>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>>> [email-masked]>; Samran Iftikhar <[email-masked]>; Michael
>>>> Rolle <[email-masked]>; Mark Anthony Laraga <
>>>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>>>> Mohamed Magdy <[email-masked]>
>>>> *Subject:* Re: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker -
>>>> 300w Bowl And Stand Mixer - White // Defective
>>>>
>>>>
>>>>
>>>> Dear Cherry,
>>>>
>>>>
>>>>
>>>> Please find the attached Sales Invoice for your reference.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>> On Thu, Jun 25, 2020 at 5:35 PM Cherry Ann Binondo <
>>>> [email-masked]> wrote:
>>>>
>>>> Dear Denmark,
>>>>
>>>> Please send invoice and clarify the issue.
>>>>
>>>> Thanks,
>>>>
>>>> Cherry
>>>>
>>>>
>>>>
>>>> *From:* Denmark A <[email-masked]>
>>>> *Sent:* Thursday, June 25, 2020 5:29 PM
>>>> *To:* Akash Himthani <[email-masked]>; Cherry Ann
>>>> Binondo <[email-masked]>; Nikhil Kumar <
>>>> [email-masked]>; Rais Ahmad <[email-masked]>;
>>>> Pramod Kumar Kottuvala <[email-masked]>; Vipin Varunny <
>>>> [email-masked]>; Amanpreet Singh <
>>>> [email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>>>> Iftikhar <[email-masked]>; Michael Rolle <
>>>> [email-masked]>; Mark Anthony Laraga <[email-masked]>;
>>>> Kenneth Nwaso <[email-masked]>
>>>> *Subject:* Order # 600836287 // BLUOBND-M700-B5 // Black+Decker - 300w
>>>> Bowl And Stand Mixer - White // Defective
>>>>
>>>>
>>>>
>>>> Dear Vendor,
>>>>
>>>>
>>>>
>>>> Please see the below customer complaint and allow us to send the item
>>>> back to you for your further evaluation.
>>>>
>>>>
>>>>
>>>> Reason of return: Black+Decker - 300w Bowl And Stand Mixer - White it
>>>> is not working
>>>>
>>>>
>>>>
>>>> We appreciate your support in this matter, Thank you.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>