Subject: Re: Order #600905419 // Sku :BK-ART826-144 // Name :Cam Matic Stroller - Pink // Wrong color received
From: Angeli Fontillas <[email-masked]>
To: "Mari Ibasan (CW.Accounts)" <[email-masked]>, Catalogue Data <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Michael Rolle <[email-masked]>, Denmark A <[email-masked]>
Date: Sat, 4 Jul 2020 12:16:27 +0400
List-Id: <ccteam.mumzworld.com>

Hello Mari,

May we know if the color below will be available anytime soon as the
customer is insisting to have it as this is what she saw on the website or
this is a wrong image in the website?

https://www.mumzworld.com/en/cam-matic-stroller-pink

If you only have the dark pink available,  is it the same color that the
customer received or kindly share with us the photo so we can offer it to
the customer.

Thank you.

On Wed, 1 Jul 2020 at 15:42, Denmark A <[email-masked]> wrote:

> @Alina D'Souza <[email-masked]> @customer care <[email-masked]> Please
> inform the customer regarding the available color stock of the vendor.
>
> Regards,
> Den mark
>
> On Wed, Jul 1, 2020 at 3:26 PM Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
>> We have only one color of the item and its dark pink. Please inform your
>> customer.
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Wednesday, July 1, 2020 3:14 PM
>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
>> Nwaso <[email-masked]>; Mark Anthony Laraga <
>> [email-masked]>; Michael Rolle <[email-masked]>
>> *Subject:* Re: Order #600905419 // Sku :BK-ART826-144 // Name :Cam Matic
>> Stroller - Pink // Wrong color received
>>
>>
>>
>> Dear Mari,
>>
>>
>>
>> Item is with us please see the photo attached.
>>
>>
>>
>>
>>
>> Regards,
>>
>>
>>
>> On Wed, Jul 1, 2020 at 3:07 PM Mari Ibasan (CW.Accounts) <
>> [email-masked]> wrote:
>>
>> Dear Denmark,
>>
>>
>>
>> Where is the item? We are asking any video or more images of the item
>> please. I can see its dark pink received by your customer.
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Wednesday, July 1, 2020 2:05 PM
>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
>> Nwaso <[email-masked]>; Mark Anthony Laraga <
>> [email-masked]>; Michael Rolle <[email-masked]>
>> *Subject:* Re: Order #600905419 // Sku :BK-ART826-144 // Name :Cam Matic
>> Stroller - Pink // Wrong color received
>>
>>
>>
>> Dear mari,
>>
>>
>>
>> Customer ordered pink but she received red.
>>
>>
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Wed, Jul 1, 2020 at 1:40 PM Mari Ibasan (CW.Accounts) <
>> [email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> What do you mean wrong receive?. Please check below the image of the
>> item. We need the full video of the item received by your customer. The
>> photo you send is not enough to identify the item.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Wednesday, July 1, 2020 9:45 AM
>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
>> Nwaso <[email-masked]>; Mark Anthony Laraga <
>> [email-masked]>; Michael Rolle <[email-masked]>
>> *Subject:* Re: Order #600905419 // Sku :BK-ART826-144 // Name :Cam Matic
>> Stroller - Pink // Wrong color received
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> POMUMZ_DXB217617
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Tue, Jun 30, 2020 at 4:59 PM Mari Ibasan (CW.Accounts) <
>> [email-masked]> wrote:
>>
>> Under which PO please
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Tuesday, June 30, 2020 3:07 PM
>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
>> Nwaso <[email-masked]>; Mark Anthony Laraga <
>> [email-masked]>; Michael Rolle <[email-masked]>
>> *Subject:* Order #600905419 // Sku :BK-ART826-144 // Name :Cam Matic
>> Stroller - Pink // Wrong color received
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Return Reason:wrong_item_received
>> Comments :You send me wrong item, please come collect asap
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE