Subject: Re: Wrong Items Received - Order No. 200294566_2 / AWB 1Z289F8W6757012260
From: Michaela Manibo <[email-masked]>
To: Ronald Gaviola <[email-masked]>
Cc: Syed Yakoob <[email-masked]>, Moataz Salah El Din <[email-masked]>, Hyacinth Joyce <[email-masked]>, Denmark A <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Muhammad Habib <[email-masked]>, Mostafa Said <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>, Ahmed Irfan <[email-masked]>
Date: Fri, 3 Jul 2020 17:44:05 +0400
List-Id: <ccteam.mumzworld.com>

Team,

Customer with  200294566_2  is so angry about this swap and she no longer
wants to get the order but needs a full refund for this order ASAP.

Please assist on the CRA asap so we can refund.

Thanks

On Sun, Jun 14, 2020 at 4:41 PM Ronald Gaviola <[email-masked]> wrote:

> +Moataz Salah El Din <[email-masked]>
>
> The customer on 200294566_2 has received the package for 600877742_2.
> Could you please arrange a collection from the customer(200294566_2) to get
> the wrong package 600877742_2.
>
>
>
>
> Regards,
> Ronald
>
>
> On Sun, Jun 14, 2020 at 3:31 PM Syed Yakoob <[email-masked]> wrote:
>
>> Hello Hyacinth,
>>
>> This was a shipment label swap with SO # 600877742_2 by the packer. @Ronald
>> Gaviola <[email-masked]> KIndly arrange a collection for this
>> order and have this into Tamer inventory. Collection from SO # 600877742_2
>> was requested. Once received this we will prepare the reship for this
>> customer. @Denmark A <[email-masked]> once received the
>> collection of (*600877742_2*) please notify us or prepare reship and
>> handover to lastmile.
>> @Mohit Caleb <[email-masked]> FYI
>>
>> Best Regards,
>>
>> ᐧ
>>
>> On Sun, 14 Jun 2020 at 11:16, Hyacinth Joyce <[email-masked]> wrote:
>>
>>> Hi Team,
>>>
>>> Kindly update.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Thu, 11 Jun 2020 at 09:50, Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> The customer with above-mentioned shipment received a package with
>>>> items she did not order.
>>>>
>>>> Please see the below images for your reference. The customer is about
>>>> to give birth too and needs her order urgently.
>>>>
>>>>
>>>> Kindly check and advise ASAP.
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>