Subject: Re: Contact Details Update for order 600904826
From: Clearway Express <[email-masked]>
To: Radwa Ali <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Mostafa saad <[email-masked]>, Naib Khan <[email-masked]>
Date: Fri, 3 Jul 2020 15:56:27 +0400
List-Id: <ccteam.mumzworld.com>

Hi Radwa,

Great Initiative. Thank you for providing the correct contact details.
Customer has been informed that her shipment will be delivered to her
tomorrow.

Regards

Hashim
Clearway Express

On Fri, 3 Jul 2020 at 15:00, Radwa Ali <[email-masked]> wrote:

> Hi All,
> Please advise if the order was delivered or returned.
>
> Address  Oud Mutina Zone 5 villa 19  Dubai.
> Mobile number 0553699966   or 0543611811
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> On Thu, Jun 25, 2020 at 8:07 PM Clearway Express <[email-masked]>
> wrote:
>
>> Kindly send her the email to correct the contact details and address of
>> the house so we can deliver this Order.
>>
>> Regards
>>
>> On Thu, 25 Jun 2020, 20:06 Clearway Express, <[email-masked]>
>> wrote:
>>
>>> We tried this and it's wrong customer not Maitha
>>>
>>> On Thu, 25 Jun 2020, 19:49 Ekta Jesswani, <[email-masked]> wrote:
>>>
>>>> Hi Hashim,
>>>>
>>>> On the system, we have the below details for Maitha Binshafia - contact
>>>> number +971503699966
>>>> We also have a customer by the name of Maitha Binshafia with contact
>>>> number +971553699966 - try calling her on this number
>>>>
>>>>
>>>> Regards,
>>>> Ekta
>>>>
>>>> On Thu, 25 Jun 2020 at 19:25, Clearway Express <
>>>> [email-masked]> wrote:
>>>>
>>>>> Dear Ekta,
>>>>>
>>>>> Thank you for your quick reply.below screenshot is for your reference.
>>>>>
>>>>> Regards
>>>>> Hashim
>>>>>
>>>>> On Thu, 25 Jun 2020, 18:37 Ekta Jesswani, <[email-masked]> wrote:
>>>>>
>>>>>> Hi Hashim,
>>>>>>
>>>>>> What is the number you have on the system for order 600904826?
>>>>>>
>>>>>> @Mostafa saad <[email-masked]>
>>>>>> Please check if this is a mixed shipment
>>>>>> The requested details are of Maitha Binshafia - there is no recent
>>>>>> order for this customer.
>>>>>>
>>>>>> Regards,
>>>>>> Ekta
>>>>>>
>>>>>>
>>>>>> On Thu, 25 Jun 2020 at 17:53, Clearway Express <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Dear Team,
>>>>>>>
>>>>>>> kindly we need your help to correct the contact details of the order
>>>>>>> 600904826 as my courier has delivered the parcel to the customer who's
>>>>>>> number is mentioned on order but later customer called and said that its
>>>>>>> not her order. now the parcel is with status succeeded but need to deliver
>>>>>>> to original customer Maitha Binshafia.
>>>>>>>
>>>>>>> regards
>>>>>>>
>>>>>>> Hashim
>>>>>>> Clearway Express
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> *Regards, *
>>>>>>
>>>>>>
>>>>>>
>>>>
>>>> --
>>>> *Regards, *
>>>>
>>>>
>>>>