Subject: Re: DHL Returns : 15/06/2020
From: Mary Anne Agapito <[email-masked]>
To: Ronald Gaviola <[email-masked]>
Cc: Mark Anthony Laraga <[email-masked]>, Pavankumar A <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, lastmile <[email-masked]>
Date: Fri, 3 Jul 2020 15:26:47 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ronald,

In relation to some shipments that have been returned by DHL, please reship
the SO given below:

700240514 BK-1953167
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=272450> Graco
Swing Lovin Hug Wpl Counting sheep
The customer is following up and needs it asap.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Tue, Jun 16, 2020 at 3:18 PM Ronald Gaviola <[email-masked]> wrote:

> Thanks Manju!
>
>
>
>
> Regards,
> Ronald
>
>
> On Tue, Jun 16, 2020 at 3:16 PM Manju Perera (DHL AE) <
> [email-masked]> wrote:
>
>> Hi Ronald
>>
>>
>>
>> We usually consolidate all and create one waybill for multiple shipments.
>> I understood the problem now. I will make sure we create separate RT
>> waybills.
>>
>>
>>
>> Best Regards
>>
>> Manju
>>
>>
>>
>> *Manju* *Perera*
>> Operation supervisor
>>
>> DHL EXPRESS
>> P.O.Box 6252
>> Jabel Ali, Dubai
>> United Arab Emirates
>>
>> Phone: +971 4 8124823
>> Mobile: +971 56 9987520
>>
>> *DHL Express – Excellence. Simply delivered.*
>>
>>
>> *GO**GREEN*
>> *– Environmental protection with DHL *Please consider your environmental
>> responsibility before printing this email.
>>
>> This message may contain legally privileged material. If you are not the
>> intended recipient or responsible for delivery to the intended recipient,
>> please delete this message, destroy any copies and inform the sender.
>>
>>
>>
>> *From:* Ronald Gaviola [mailto:[email-masked]]
>> *Sent:* Tuesday, June 16, 2020 3:12 PM
>> *To:* Manju Perera (DHL AE) <[email-masked]>
>> *Cc:* Mark Anthony Laraga <[email-masked]>; ae.mumzworld <
>> [email-masked]>; Pavankumar A <[email-masked]>; Eugene
>> Mugisa <[email-masked]>; Umang Mehrotra <[email-masked]>;
>> customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; lastmile <[email-masked]>
>> *Subject:* Re: DHL Returns : 15/06/2020
>>
>>
>>
>> Manju,
>>
>>
>>
>> I know that. However, you can't create RT waybills without a key
>> reference right? and you are using the original waybill as a key reference
>> to generate RT waybills. Is it also possible to generate the same RT
>> waybills into other shipments? Let me give you a sample below
>>
>>
>>
>>
>>
>>
>>
>> Original waybill
>>
>> RT waybill
>>
>> REMARKS
>>
>> 15-Jun-20
>>
>> 700231064_2
>>
>> 2of 3
>>
>> 2406993886
>>
>> 4555892762
>>
>> 2 pc received only
>>
>> 15-Jun-20
>>
>> 100147494_2
>>
>> 1
>>
>> 1015333686
>>
>> 4555892762
>>
>> 1 pc received
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Tue, Jun 16, 2020 at 2:49 PM Manju Perera (DHL AE) <
>> [email-masked]> wrote:
>>
>> Hi Ronald
>>
>>
>>
>> RT airway bill numbers will be not same as original airway bill number.
>> When we process RT system will generate new airway bill with new number.
>>
>>
>>
>> What I can do is in the pre alert I can mention original airway bill and
>> additionally I can mention RT airway bill. I hope this will resolve your
>> problem. Please let me know if you area okay with this.
>>
>>
>>
>> Best Regards
>>
>> Manju
>>
>>
>>
>> *Manju* *Perera*
>> Operation supervisor
>>
>> DHL EXPRESS
>> P.O.Box 6252
>> Jabel Ali, Dubai
>> United Arab Emirates
>>
>> Phone: +971 4 8124823
>> Mobile: +971 56 9987520
>>
>> *DHL Express – Excellence. Simply delivered.*
>>
>>
>> *GO**GREEN*
>> *– Environmental protection with DHL *Please consider your environmental
>> responsibility before printing this email.
>>
>> This message may contain legally privileged material. If you are not the
>> intended recipient or responsible for delivery to the intended recipient,
>> please delete this message, destroy any copies and inform the sender.
>>
>>
>>
>> *From:* Ronald Gaviola [mailto:[email-masked]]
>> *Sent:* Tuesday, June 16, 2020 12:25 PM
>> *To:* Mark Anthony Laraga <[email-masked]>; ae.mumzworld <
>> [email-masked]>; Manju Perera (DHL AE) <[email-masked]>
>> *Cc:* Pavankumar A <[email-masked]>; Eugene Mugisa <
>> [email-masked]>; Umang Mehrotra <[email-masked]>; customer
>> care <[email-masked]>; Returns.fc <[email-masked]>;
>> lastmile <[email-masked]>
>> *Subject:* Re: DHL Returns : 15/06/2020
>>
>>
>>
>> +ae.mumzworld <[email-masked]> +Manju Perera (DHL AE)
>> <[email-masked]>
>>
>>
>>
>> RTS awbs are being pasted wrongly to a different package and causing
>> trouble with the returns team by mismatching with our records.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Tue, Jun 16, 2020 at 9:11 AM Mark Anthony Laraga <[email-masked]>
>> wrote:
>>
>> Hi Pavan,
>>
>>
>>
>> What I notice in these two orders below have the same AWB,  there is a
>> mistakenly pasted the AWB in different SO no. Please check and investigate
>> furthermore and update us.
>>
>>
>>
>> Photo attached below for your reference.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> REMARKS
>>
>> 15-Jun-20
>>
>> 700231064_2
>>
>> 2of 3
>>
>> 4555892762
>>
>> 2 pc received only
>>
>> 15-Jun-20
>>
>> 100147492_2
>>
>> 1
>>
>> 4555892762
>>
>> NOT LISTED BUT RECEIVED
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Best Regards,
>>
>> Mark.
>>
>>
>>
>> On Mon, Jun 15, 2020 at 5:30 PM Pavankumar A <[email-masked]>
>> wrote:
>>
>> Dear Mark,
>>
>>
>>
>>
>>
>> Please assist here, and send correct details, Thanks
>>
>>
>>
>> Please check below details:
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> REMARKS
>>
>> 15-Jun-20
>>
>> 700231064_2
>>
>> 3
>>
>> 4555892762
>>
>> 2 pc received only
>>
>> 15-Jun-20
>>
>> 200296333_3
>>
>> 1
>>
>>
>>
>> NOT RECEVIED
>>
>> 15-Jun-20
>>
>> 100147497_2
>>
>> 1
>>
>>
>>
>> NOT LISTED BUT RECEIVED.
>>
>>
>>
>> On Mon, Jun 15, 2020 at 4:41 PM Mark Anthony Laraga <[email-masked]>
>> wrote:
>>
>> Dear Team,
>>
>>
>>
>> Please check the below orders returned by DHL hand over to Int'l Team.
>>
>>
>>
>> Best Regards,
>>
>> Mark.
>>
>>
>>
>> 15-Jun-20
>>
>> 200291012_1
>>
>> Returned
>>
>> International Order
>>
>> DHL
>>
>> Najeeb
>>
>> 3
>>
>> PAID
>>
>> 4555892821
>>
>> 15-Jun-20
>>
>> 600883508
>>
>> Returned
>>
>> International Order
>>
>> DHL
>>
>> Najeeb
>>
>> 3
>>
>> PAID
>>
>> 1149621620
>>
>> 15-Jun-20
>>
>> 700240514
>>
>> Returned
>>
>> International Order
>>
>> DHL
>>
>> Najeeb
>>
>> 2
>>
>> PAID
>>
>> 7508803610
>>
>> 15-Jun-20
>>
>> 200288176_1
>>
>> Returned
>>
>> International Order
>>
>> DHL
>>
>> Najeeb
>>
>> 2
>>
>> PAID
>>
>> 4555892832
>>
>> 15-Jun-20
>>
>> 200284723
>>
>> Returned
>>
>> International Order
>>
>> DHL
>>
>> Najeeb
>>
>> 2
>>
>> PAID
>>
>> 4555892751
>>
>> 15-Jun-20
>>
>> 700231064_2
>>
>> Returned
>>
>> International Order
>>
>> DHL
>>
>> Najeeb
>>
>> 3
>>
>> PAID
>>
>> 4555892762
>>
>> 15-Jun-20
>>
>> 100149808_1
>>
>> Returned
>>
>> International Order
>>
>> DHL
>>
>> Najeeb
>>
>> 2
>>
>> PAID
>>
>> 4555892740
>>
>> 15-Jun-20
>>
>> 700238534
>>
>> Returned
>>
>> International Order
>>
>> DHL
>>
>> Najeeb
>>
>> 1
>>
>> PAID
>>
>> 4555892784
>>
>> 15-Jun-20
>>
>> 200284112_2
>>
>> Returned
>>
>> International Order
>>
>> DHL
>>
>> Najeeb
>>
>> 1
>>
>> PAID
>>
>> 4555892806
>>
>> 15-Jun-20
>>
>> 200296333_3
>>
>> Returned
>>
>> International Order
>>
>> DHL
>>
>> Najeeb
>>
>> 1
>>
>> PAID
>>
>> 15-Jun-20
>>
>> 600878210
>>
>> Returned
>>
>> International Order
>>
>> DHL
>>
>> Najeeb
>>
>> 1
>>
>> PAID
>>
>> 6175488546
>>
>> 15-Jun-20
>>
>> 600882560
>>
>> Returned
>>
>> International Order
>>
>> DHL
>>
>> Najeeb
>>
>> 2
>>
>> PAID
>>
>> 1149618713
>>
>> 15-Jun-20
>>
>> 200297123_2
>>
>> Returned
>>
>> International Order
>>
>> DHL
>>
>> Najeeb
>>
>> 1
>>
>> PAID
>>
>> 15-Jun-20
>>
>> 200287416_4
>>
>> Returned
>>
>> International Order
>>
>> DHL
>>
>> Najeeb
>>
>> 1
>>
>> PAID
>>
>> 15-Jun-20
>>
>> 600883825
>>
>> Returned
>>
>> International Order
>>
>> DHL
>>
>> Najeeb
>>
>> 1
>>
>> PAID
>>
>> 15-Jun-20
>>
>> 200289663
>>
>> Returned
>>
>> International Order
>>
>> DHL
>>
>> Najeeb
>>
>> 1
>>
>> PAID
>>
>> 4555892773
>>
>> 15-Jun-20
>>
>> 200290036
>>
>> Returned
>>
>> International Order
>>
>> DHL
>>
>> Najeeb
>>
>> 1
>>
>> PAID
>>
>> 4555892810
>>
>>
>>
>>
>> --
>>
>> Regards,
>>
>> *Pavankumar A*
>> Last Mile Operations
>>
>> *P* +971 507074205
>> *E* [email-masked] <[email-masked]>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
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>>
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>>
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>