Subject: Re: Product Discrepancy- 600888878// 200297562// SKU: BNDL-MZ-MD-CYBEX-2-MD-516212003-MD-516211015
From: Yaseen Shaqra <[email-masked]>
To: "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, Taiba Jeebly <[email-masked]>, "Alina D'Souza" <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Mostafa saad <[email-masked]>
Date: Fri, 3 Jul 2020 11:17:08 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Please void the CRA as the shipment is not collected, in order for us to
refund the customer

On Mon, Jun 15, 2020 at 7:14 PM Mostafa saad <[email-masked]>
wrote:

> @Taiba Jeebly <[email-masked]>  FYI
>
> AWB ( JB280914 )
>
> Regards
>
> Mostafa Saad
> LM Supervisor at Mumzworld
>
>
> On Mon, Jun 15, 2020 at 2:52 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> As per Simone, carrycot is really oos. Please cancel the CRA requested so
>> we could initiate the refund process.
>>
>>
>> @Mostafa saad <[email-masked]>  -  please do not proceed with
>> the collection. There is no need to collect it.
>>
>> Please confirm when done. Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Mon, Jun 15, 2020 at 2:45 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Simone,
>>>
>>> Thank you for your response. We will raise a refund for the price
>>> difference as instructed.
>>>
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Mon, Jun 15, 2020 at 10:50 AM Simone van Geemen <[email-masked]>
>>> wrote:
>>>
>>>> Hi Mary Ann,
>>>>
>>>>
>>>>
>>>> The carrycot is indeed sold out and won’t return into stock (old items
>>>> from the previous distributor) – I’ve been in touch for this with Tamara
>>>> already.
>>>>
>>>>
>>>>
>>>> The discounted bundle price of the Frame + Seat Lux Butterfly is AED
>>>> 2,120.58 incl VAT. So the value they paid for the carrycot is: 797.58 incl
>>>> VAT. I believe this carrycot value should be OK to refund them as we’re not
>>>> delivering against the previous value, but at the new AED 2,120.58 value.
>>>>
>>>>
>>>>
>>>> Good to mention, the Lux Seat for Priam – part of this bundle, can
>>>> recline to a flat position, making it suitable to use from birth already.
>>>>
>>>>
>>>>
>>>> Kind regards,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Mary Anne Agapito <[email-masked]>
>>>> *Sent:* Sunday, June 14, 2020 6:52 PM
>>>> *To:* Simone van Geemen <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Ekta Jesswani <
>>>> [email-masked]>; Amir Julkarnain <[email-masked]>
>>>> *Subject:* Product Discrepancy- 600888878// 200297562// SKU:
>>>> BNDL-MZ-MD-CYBEX-2-MD-516212003-MD-516211015
>>>>
>>>>
>>>>
>>>> Hi Simone,
>>>>
>>>>
>>>>
>>>> We have 2 customers, one from UAE (600888878) and the other is from KSA
>>>> (200297562) who complained about the missing carrycot.  Both of them
>>>> confirmed that it was included when they placed their orders
>>>>
>>>>
>>>>
>>>> Since the carrycot is no longer available, both are asking for a refund
>>>> on the price difference they paid which is 2,918.16
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> SKUMD-516212003 - Cybex - Priam Frame All Terrain Matt Black
>>>>
>>>>
>>>>
>>>> SKUMD-516210015 - Cybex - Priam Carrycot Limited Edition - Butterfly
>>>>
>>>>
>>>>
>>>> SKUMD-516211015 - Cybex - Priam Seat Lux (ONLY) Limited Edition -
>>>> Butterfly
>>>>
>>>>
>>>>
>>>>  Please check and advise. Thank you
>>>>
>>>>
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>

-- 

Best Regards,

*Yaseen Shaqra*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE