Subject: Re: Warranty claim - TC-ZT020-GRA1 - 700072856
From: Hyacinth Joyce <[email-masked]>
To: RP Singh TrucareFzc <[email-masked]>, Avinash TrucareFzc <[email-masked]>, Hatim TrucareFzc <[email-masked]>, Taherbohra TrucareFzc <[email-masked]>
Cc: [email-masked], [email-masked], [email-masked], customer care <[email-masked]>, Radwa Ali <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, "Returns.fc" <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Thu, 2 Jul 2020 17:18:46 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

The customer called again to follow up.

Do we have an update on this?

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Fri, 26 Jun 2020 at 16:28, Mary Anne Agapito <[email-masked]>
wrote:

> Hi RP,
>
> May we have an update on this case, please?
>
> The customer keeps on following up.
>
> Please advise. Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, Jun 25, 2020 at 9:57 AM <[email-masked]> wrote:
>
>> Hi All,
>>
>> Any updates ?
>>
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* Radwa Ali <[email-masked]>
>> *Sent:* Monday, June 22, 2020 4:58 PM
>> *To:* Avinash TrucareFzc <[email-masked]>; RP Singh TrucareFzc <
>> [email-masked]>; [email-masked]; [email-masked];
>> [email-masked]; Taherbohra TrucareFzc <[email-masked]>;
>> Hatim TrucareFzc <[email-masked]>
>> *Cc:* customer care <[email-masked]>
>> *Subject:* Warranty claim - TC-ZT020-GRA1 - 700072856
>>
>>
>>
>> Hi All,
>>
>> Please check the attached photos.
>>
>> The customer has lost the wheels and wants to get a replacement for the
>> wheels.
>>
>> We have attached the sales receipt as well.
>>
>> If the wheels are available, please advise the price so we can share it
>> with the customer.
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>