Subject: Re: Order 100166186
From: Amr Abed <[email-masked]>
To: Radwa Ali <[email-masked]>
Cc: Sara Ahmed <[email-masked]>, Maria Katrina Bautista <[email-masked]>, customer care <[email-masked]>
Date: Thu, 2 Jul 2020 17:08:28 +0400
List-Id: <ccteam.mumzworld.com>

Thanks Radwa,

These two were in the orders identified yesterday and already communicated
to OPs to handle them.

Let us know if you run into any more similar cases

Amr

On Thu, 2 Jul 2020 at 16:59, <[email-masked]> wrote:

> Hi Sara,
>
> New samples
>
> order number 600912575 and order number 600912579
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Sara Ahmed <[email-masked]>
> *Sent:* Wednesday, July 1, 2020 4:17 PM
> *To:* Maria Katrina Bautista <[email-masked]>
> *Cc:* Amr Abed <[email-masked]>; customer care <[email-masked]>
> *Subject:* Re: Order 100166186
>
>
>
> Hi Kate,
>
>
>
> We are investigating this with priority.
>
>
>
> Thanks
>
>
>
> On Wed, 1 Jul 2020 at 2:48 PM Maria Katrina Bautista <[email-masked]>
> wrote:
>
> Hello team,
>
>
>
> Please check this order as the status in Magento is Pending Payment,
> however, the order was pushed to NS and was dispatched with an AWB
> of 607012066229.
>
>
>
> The order should have not been dispatched until we have received the
> payment, right?
>
>
>
> Please advise.
>
>
>
> Thank you
>
> --
>
> *Sara Ahmed*
>
> Head of Technology
>
> e: [email-masked] <[email-masked]> │ w: www.mumzworld.com
>
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>