Subject: RE: Order 100166186
From: <[email-masked]>
To: "'Sara Ahmed'" <[email-masked]>, "'Maria Katrina Bautista'" <[email-masked]>
Cc: "'Amr Abed'" <[email-masked]>, "'customer care'" <[email-masked]>
Date: Thu, 2 Jul 2020 16:59:06 +0400
List-Id: <ccteam.mumzworld.com>

Hi Sara,

New samples 

order number 600912575 and order number 600912579

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: Sara Ahmed <[email-masked]> 
Sent: Wednesday, July 1, 2020 4:17 PM
To: Maria Katrina Bautista <[email-masked]>
Cc: Amr Abed <[email-masked]>; customer care <[email-masked]>
Subject: Re: Order 100166186

Hi Kate,

We are investigating this with priority.

Thanks

On Wed, 1 Jul 2020 at 2:48 PM Maria Katrina Bautista <[email-masked] <mailto:[email-masked]> > wrote:

Hello team,

Please check this order as the status in Magento is Pending Payment, however, the order was pushed to NS and was dispatched with an AWB of 607012066229.

The order should have not been dispatched until we have received the payment, right?

Please advise.

Thank you

-- 

Sara Ahmed

Head of Technology

e: sara <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com

a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://docs.google.com/uc?export=download&id=0B5L0p06uFPKvRHBTNk9SNkwzWFU&revid=0B5L0p06uFPKvN3JnWDkyUmZOeDg0VWt4NDVEWDZFNlkzd2owPQ>