Subject: Your Page's customer feedback score is Low
From: "'Facebook' via customer care" <[email-masked]>
To: Csuppot Mworld <[email-masked]>
Date: Wed, 17 Jun 2020 19:59:32 -0700
List-Id: <ccteam.mumzworld.com>

Hi Csuppot,

Hi Csuppot, Your Page mumzworld.com currently has a low customer feedback score. If your Page's score drops, your Page will be penalized. Pages with a score between 2 and 1 will have a delivery penalty applied to their ads, meaning ads will reach fewer people for the same budget.Pages with a score of 1 or below will automatically be disabled from running ads. You will continue to receive notifications if your Page's score remains Low as you are close to receiving a penalty. It's important to continually monitor your Page's score and make improvements to your ads, products and related services now to improve customers' purchase experiences. We understand the coronavirus (COVID-19) may impact the operations of your business. We highly encourage you to follow best practices with your customers during this time, such as by: Actively monitoring/managing product inventory to ensure you can fulfill orders in a timely mannerSetting expectations with customers regarding any anticipated delays in shipping timesActively communicating product delivery updates through your website or app, email, Facebook Page, Messenger, and other communication channelsCommunicating and following a refund or cancellation policy, as appropriateReducing ad spend if you are unable to meet the expectations set on your app or website (due to issues such as lack of inventory or unpredictable shipping lead times) We also encourage you to use the "Set Delivery Speed" tool on your dashboard to let us know when you expect your customers to receive their orders. If you feel that despite your efforts to set customer expectations your Page is still being penalized due to COVID-19-related shipping delays, please request a review using the reason "I had a temporary business disruption". Customer feedback scores and their enforcements are only applicable to ecommerce businesses at this time. If you don't have ecommerce advertising activity associated with your page, you can request a review on your dashboard. Learn more about how feedback scores are generated, how customer feedback can impact your ad performance and ability to run ads, and tips for improving your score. Thanks, The Facebook Team

Thanks,
The Facebook Team

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