Subject: Re: Gate Issue- 600817762// SKU: BS-KS-30
From: Rachel Maris <[email-masked]>
To: Ashley Fernandes <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, Ionna Ocampo <[email-masked]>, contact us <[email-masked]>, Gunjan Agrawal <[email-masked]>
Date: Sun, 21 Jun 2020 11:38:47 +0400
List-Id: <ccteam.mumzworld.com>

Dear Ashley,

Noted with thanks.

Regards,
Rachel

*Rachel Maris*

F-10, Times Square Center,

Dubai, P O Box 127011

T:  +9714-3883454

W: www.b-safe.ae

 <http://www.facebook.com/BSafeDubai>   
<http://www.twitter.com/BSafeUAE>   
<http://www.youtube.com/BSafeDubai>    
<http://www.pinterest.com/BsafeDubai>

On Sun, Jun 21, 2020 at 9:08 AM Ashley Fernandes <[email-masked]>
wrote:

>  ***We will* not *proceed with the installation today (I tried to call
> the customer now but he's still not answering).
>
>
> Thanks and Regards,
>
> *Ashley Fernandes*
>
> Logistics Executive
>
>
> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
> mumzworld.com
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
> UAE.
>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
> On Sun, Jun 21, 2020 at 9:07 AM Ashley Fernandes <[email-masked]>
> wrote:
>
>> Dear Rachel,
>>
>> A very good morning to you!
>>
>> Please do not proceed with the reinstallation as there is no confirmation
>> yet from the customer. The customer doesn't seem to be responding to any
>> calls nor giving any confirmation through email.
>>
>> @Mary Anne Agapito <[email-masked]> : The customer doesn't seem
>> to be responding to any calls. We will  proceed with the installation today
>> (I tried to call customer now but he's still not answering). Kindly try to
>> get an alternate number where the customer can be contacted and the
>> confirmation before we book the next schedule.
>>
>>
>> Thanks and Regards,
>>
>> *Ashley Fernandes*
>>
>> Logistics Executive
>>
>>
>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>> mumzworld.com
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE.
>>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>> On Sat, Jun 20, 2020 at 5:52 PM Rachel Maris <[email-masked]> wrote:
>>
>>> Dear Ashley,
>>>
>>> Please update us if the customer has been notified for the
>>> reinstallation tomorrow, Sunday, June 21, 2020 between 11am to 12pm.
>>>
>>> We have booked the schedule for tomorrow. Please confirm.
>>>
>>> Regards,
>>> Rachel
>>>
>>>
>>>
>>> *Rachel Maris*
>>>
>>> F-10, Times Square Center,
>>>
>>> Dubai, P O Box 127011
>>>
>>> T:  +9714-3883454
>>>
>>> W: www.b-safe.ae
>>>
>>>
>>>
>>>  <http://www.facebook.com/BSafeDubai>   [image:
>>> Twitter] <http://www.twitter.com/BSafeUAE>   
>>> <http://www.youtube.com/BSafeDubai>    
>>> <http://www.pinterest.com/BsafeDubai>
>>>
>>>
>>>
>>>
>>> On Thu, Jun 18, 2020 at 12:53 PM Ashley Fernandes <[email-masked]>
>>> wrote:
>>>
>>>> Dear Mac,
>>>>
>>>> Kindly get confirmation from the customer as per the below reschedule.
>>>> The team cannot proceed unless the customer confirms us back.
>>>>
>>>> Thanks and Regards,
>>>>
>>>> *Ashley Fernandes*
>>>>
>>>> Logistics Executive
>>>>
>>>>
>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>> mumzworld.com
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
>>>>
>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>> <https://www.youtube.com/user/MumZworld> 
>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>> <https://twitter.com/mumzworld>
>>>>
>>>>  <https://www.mumzworld.com/en/>
>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
>>>>
>>>> On Thu, Jun 18, 2020 at 12:48 PM Ionna Ocampo <[email-masked]> wrote:
>>>>
>>>>> Hi Mary and Ashely,
>>>>>
>>>>> Good afternoon.
>>>>>
>>>>> The reinstallation has not been pushed through today as the client is
>>>>> not available.
>>>>>
>>>>> Please advise the customer that we will be able to visit on Sunday
>>>>> between 11-12pm.
>>>>>
>>>>> Regards
>>>>> Ionna
>>>>>
>>>>> On Mon, Jun 15, 2020 at 3:00 PM Ionna Ocampo <[email-masked]> wrote:
>>>>>
>>>>>> Hi Mary Anne,
>>>>>>
>>>>>> Good afternoon.
>>>>>>
>>>>>> Apologies for the delayed response.
>>>>>>
>>>>>> Please advise the client that we will be able to repair the shield on
>>>>>> Thursday, June 18, 2020 between 12-1pm.
>>>>>>
>>>>>> Regards
>>>>>> Ionna
>>>>>>
>>>>>> On Wed, Jun 10, 2020 at 12:37 PM Ashley Fernandes <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Dear Ionna/Rachel,
>>>>>>>
>>>>>>> Good Day!
>>>>>>>
>>>>>>> Kindly assist as per the below email.
>>>>>>>
>>>>>>> Thanks and Regards,
>>>>>>>
>>>>>>> *Ashley Fernandes*
>>>>>>>
>>>>>>> Logistics Executive
>>>>>>>
>>>>>>>
>>>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>>>> mumzworld.com
>>>>>>>
>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>> Dubai, UAE.
>>>>>>>
>>>>>>>
>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>
>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Jun 10, 2020 at 12:12 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Ionna,
>>>>>>>>
>>>>>>>> May we have an update on this please?
>>>>>>>>
>>>>>>>> Your team was supposed to go to the customer's house last Tuesday
>>>>>>>> to removed the cover from the banister shields. However, as per the
>>>>>>>> customer, no one came nor contacted her.
>>>>>>>>
>>>>>>>> Please assist. Thank you
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> *Ionna Ocampo*
>>>>>>
>>>>>> F-10, Times Square Center,
>>>>>>
>>>>>> Dubai, P O Box 127011
>>>>>>
>>>>>> T:  +9714-3883454
>>>>>>
>>>>>> M: 054-7014080
>>>>>>
>>>>>> W: www. <http://www.b-safe.ae/>BSafeUae.com
>>>>>>
>>>>>>
>>>>>>
>>>>>>  <http://www.facebook.com/BSafeDubai>   [image:
>>>>>> Twitter] <http://www.twitter.com/BSafeUAE>   
>>>>>> <http://www.youtube.com/BSafeDubai>    
>>>>>> <http://www.pinterest.com/BsafeDubai>
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> *Ionna Ocampo*
>>>>>
>>>>> F-10, Times Square Center,
>>>>>
>>>>> Dubai, P O Box 127011
>>>>>
>>>>> T:  +9714-3883454
>>>>>
>>>>> M: 054-7014080
>>>>>
>>>>> W: www. <http://www.b-safe.ae/>BSafeUae.com
>>>>>
>>>>>
>>>>>
>>>>>  <http://www.facebook.com/BSafeDubai>   [image:
>>>>> Twitter] <http://www.twitter.com/BSafeUAE>   
>>>>> <http://www.youtube.com/BSafeDubai>    
>>>>> <http://www.pinterest.com/BsafeDubai>
>>>>>
>>>>>
>>>>>
>>>>