Subject: Re: Urgent: Need CST ID to Dispatch << Reference ID: 59806626 >>
From: Anne D’souza <[email-masked]>
To: Ronald Gaviola <[email-masked]>
Cc: "ae.mumzworld" <[email-masked]>, "Hesham Hatem (DHL AE)" <[email-masked]>, Pavankumar A <[email-masked]>, Ekta Jesswani <[email-masked]>, Customer Care Team <[email-masked]>, Amir Julkarnain <[email-masked]>, Rodina Magdy <[email-masked]>, lastmile <[email-masked]>
Date: Thu, 2 Jul 2020 14:07:01 +0400
List-Id: <ccteam.mumzworld.com>

Dear Ronald,

Kindly find the ID copy of the customer.All the 3 order nos below belong to
the same customer.

600896406

600896408

600896422

Regards

Anne

On Thu, Jul 2, 2020 at 1:08 PM Anne D’souza <[email-masked]> wrote:

> Dear Ronald
>
> Email has been send to the customer shall update you soon.
>
> Regards
> Anne
>
> On Wed, Jul 1, 2020 at 8:37 AM Ronald Gaviola <[email-masked]>
> wrote:
>
>> @Anne D’souza <[email-masked]> Over to you.
>>
>> Please send us the ID asap to reship.
>>
>>
>>
>>
>> Regards,
>> Ronald
>>
>>
>> On Wed, Jul 1, 2020 at 2:57 AM <[email-masked]> wrote:
>>
>>> Hi Hesham,
>>>
>>>
>>> Good day.
>>>
>>>
>>> From my understanding on this issue. When MUMZWORLD reached out the
>>> consignee for these 3 shipments, the consignee reverted to MUMZWORLD
>>> claiming the ID copy was already sent to DHL.
>>>
>>>
>>> This cannot be correct, as we will only reach out to the shipper (
>>> MUMZWORLD ) for additional information on the consignee.
>>>
>>>
>>> The consignee will not have the correct POC for DHL UAE, aswell.
>>>
>>>
>>> I usually receive the ID copies, from Ms Johannes in MUMZWORLD. These ID
>>> copies are forwarded to DP Team for review & shipment release. Unless, the
>>> shipment is already returned.
>>>
>>>
>>> Should you require any further assistance, please contact me directly.
>>>
>>> Best Regards,
>>>
>>> *Khalid Khalfan*
>>> Key Account Advisor
>>>
>>> DHL EXPRESS
>>> P.O.Box 6252
>>> Dubai
>>> United Arab Emirates
>>> 2924114
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> >> *Original Message ...*
>>> >> From: [email-masked]
>>> >> To: [email-masked]
>>> >> Cc: [email-masked], [email-masked],
>>> [email-masked], [email-masked], [email-masked],
>>> [email-masked], [email-masked], [email-masked]
>>> >> Subject: Re: Urgent: Need CST ID to Dispatch
>>> >> Sent: Tue, 30 Jun 2020 09:48:27 UTC+04:00
>>> >>
>>> >>
>>> Hesham,
>>>
>>> >>
>>> AWB: 3396715302, 3396715372, 3396715442
>>>
>>> >>
>>>
>>> >>
>>>
>>> >>
>>>
>>> >>
>>> Regards,
>>> Ronald
>>>
>>> >>
>>>
>>>
>>> >>
>>> On Tue, Jun 30, 2020 at 9:43 AM Hesham Hatem (DHL AE) <
>>> [email-masked]> wrote:
>>> >>
>>>
>>>> Hi Ronald,
>>>>
>>>>
>>>>
>>>> Can you please share the air waybill numbers also to whom in DHL they
>>>> have send the passport copies.
>>>>
>>>>
>>>>
>>>> [[:removedImage(image002.png):]]
>>>>
>>>>
>>>>
>>>> Hi Khalid,
>>>>
>>>>
>>>>
>>>> Once received please look into this .
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> *Hesham* *Hatem*
>>>> >> Major Accounts Manager
>>>> >>
>>>> >> DHL EXPRESS
>>>> >> P.O.Box 6252
>>>> >> Dubai
>>>> >> United Arab Emirates
>>>> >>
>>>> >> Phone: +971 4 2924858
>>>> >> Mobile: +971 50 1898588
>>>>
>>>> [[:removedImage(image001.png):]] <http://hcoronavirus.dhl>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>>> >> *Sent:* 30 June 2020 09:29
>>>> >> *To:* Pavankumar A <[email-masked]>; Hesham Hatem (DHL
>>>> AE) <[email-masked]>
>>>> >> *Cc:* ae.mumzworld <[email-masked]>; Anne D’souza <
>>>> [email-masked]>; Ekta Jesswani <[email-masked]>; customer care
>>>> <[email-masked]>; Amir Julkarnain <[email-masked]>; Rodina
>>>> Magdy <[email-masked]>; lastmile <[email-masked]>
>>>> >> *Subject:* Re: Urgent: Need CST ID to Dispatch
>>>>
>>>>
>>>>
>>>> +Hesham Hatem (DHL AE) <[email-masked]>
>>>>
>>>>
>>>>
>>>> This is very concerning. Our team is taking time to call customers and
>>>> collecting the passport which is being shared to DHL immediately. However,
>>>> we are still getting the package returned after sharing the IDs.
>>>>
>>>>
>>>>
>>>> What part of the process are we missing?
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Ronald
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, Jun 29, 2020 at 5:58 PM Pavankumar A <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Khalid,
>>>>
>>>>
>>>>
>>>> Can you confirm here, Please?
>>>>
>>>>
>>>>
>>>> We are waiting for your reply
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, Jun 25, 2020 at 5:09 PM Ronald Gaviola <[email-masked]>
>>>> wrote:
>>>>
>>>> +ae.mumzworld <[email-masked]> Khalid
>>>>
>>>>
>>>>
>>>> Please confirm if you have the passport details of this customer so we
>>>> can proceed with reship now.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Ronald
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, Jun 25, 2020 at 4:33 PM Anne D’souza <[email-masked]>
>>>> wrote:
>>>>
>>>> Dear Ronald,
>>>>
>>>>
>>>>
>>>> This is what the customer replied.All 3 belong to the same customer.
>>>>
>>>>
>>>>
>>>> [[:removedImage(image002.png):]]
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>> Anne
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, Jun 25, 2020 at 11:12 AM Ronald Gaviola <[email-masked]>
>>>> wrote:
>>>>
>>>> Team,
>>>>
>>>>
>>>>
>>>> Just to clarify,
>>>>
>>>>
>>>>
>>>> These are returned shipments with us due to failure to meet the
>>>> requirements.
>>>>
>>>>
>>>>
>>>> We can only reship once we get the passport copy and full name
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Ronald
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, Jun 25, 2020 at 10:58 AM Anne D’souza <[email-masked]>
>>>> wrote:
>>>>
>>>> Dear Pavan,
>>>>
>>>>
>>>>
>>>> Email has been send to the customer. Shall update you as soon as I
>>>> receive the reply.
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>> Anne
>>>>
>>>>
>>>>
>>>> On Thu, Jun 25, 2020 at 10:40 AM Pavankumar A <[email-masked]>
>>>> wrote:
>>>>
>>>> Dear Ekta,
>>>>
>>>>
>>>>
>>>> Please provide below JORDAN shipments CST ID for dispatch asap,
>>>>
>>>>
>>>>
>>>> 600896406
>>>>
>>>> 600896408
>>>>
>>>> 600896422
>>>>
>>>>
>>>>
>>>> Thanks,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Regards,
>>>>
>>>> *Pavankumar A*
>>>> >> Last Mile Operations
>>>>
>>>> *P* +971 507074205
>>>> >> *E* [email-masked] <[email-masked]>
>>>> >>
>>>> >> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>> Dubai, UAE
>>>>
>>>>  <https://www.instagram.com/mumzworldcom/> [image:
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>>>> <https://twitter.com/mumzworld>
>>>>
>>>>  <https://www.mumzworld.com/en/>
>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
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>>>> --
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>>>> .
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Regards,
>>>>
>>>> *Pavankumar A*
>>>> >> Last Mile Operations
>>>>
>>>> *P* +971 507074205
>>>> >> *E* [email-masked] <[email-masked]>
>>>> >>
>>>> >> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>> Dubai, UAE
>>>>
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>>>>
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>>>>
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>>>
>>>
>>>
>>