Subject: Re: 600805571 - CRA_AR_RE11555
From: "Alina D'Souza" <[email-masked]>
To: Mohamed Magdy <[email-masked]>
Cc: Denmark A <[email-masked]>, Mostafa saad <[email-masked]>, Taiba <[email-masked]>, Alvin Balmeo <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Thu, 2 Jul 2020 12:56:39 +0400
List-Id: <ccteam.mumzworld.com>

Hi Magdy,

The customer is complaining of the  Letter Light Box - A5 sent along with
the Pillow-cover.

Whom do I escalate this to? Customer is escalating the same.

@Taiba <[email-masked]> Could you please confirm how many items were
collected by the driver as the customer says she sent two items together

Regards,
Alina

On Tue, Jun 30, 2020 at 10:25 AM Mohamed Magdy <[email-masked]>
wrote:

> Process what u have received only
>
> On Tue, Jun 30, 2020 at 9:59 AM Denmark A <[email-masked]> wrote:
>
>> Dear Mostafa,
>>
>> Only CRA_AR_RE11555 - SKU MBN-MBN-5713687190029 only received.
>>
>> Regards,
>> Den mark
>>
>> On Tue, Jun 30, 2020 at 9:51 AM Mostafa saad <[email-masked]>
>> wrote:
>>
>>> @Denmark A <[email-masked]>  Please check and confirm if you
>>> received this order
>>>
>>>
>>> Regards
>>>
>>> Mostafa Saad
>>> Last Mile  Mumzworld
>>>
>>>
>>> On Mon, Jun 29, 2020 at 5:50 PM Taiba <[email-masked]> wrote:
>>>
>>>> Hi Mostafa,
>>>>
>>>> It has been delivered to your warehouse on 04/26/2020 @ 11:48 am
>>>>
>>>>
>>>>
>>>> *Taiba Asghar*
>>>> Key Account Executive
>>>>
>>>>  <http://www.jeebly.com/>
>>>>
>>>>
>>>>
>>>> *JEEBLY LLC*
>>>>
>>>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>>>
>>>> Dubai | United Arab Emirates
>>>>
>>>> t: +971 800 533259
>>>>
>>>> m: +971 52 314 8509
>>>>
>>>> e: [email-masked] <[email-masked]>
>>>>
>>>>
>>>>
>>>> *www.jeebly.com <http://www.jeebly.com/>*
>>>>
>>>>  <https://www.facebook.com/jeeblynow/>   [image:
>>>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>>>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image:
>>>> Youtube icon]
>>>> <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>>>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> ------------------------------
>>>> *From:* Mostafa saad <[email-masked]>
>>>> *Sent:* Monday, June 29, 2020 5:34 PM
>>>> *To:* Alina D'Souza <[email-masked]>; Taiba <[email-masked]>
>>>> *Cc:* Mohamed Magdy <[email-masked]>; Denmark A <
>>>> [email-masked]>; Alvin Balmeo <[email-masked]>; customer
>>>> care <[email-masked]>; Ekta Jesswani <[email-masked]>; Amir
>>>> Julkarnain <[email-masked]>
>>>> *Subject:* Re: 600805571 - CRA_AR_RE11555
>>>>
>>>> @Taiba Jeebly <[email-masked]>  Please confirm here if Jeebly
>>>> returned this AWB ( JB216326 ) to the WH.
>>>>
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>> Mostafa Saad
>>>> Last Mile  Mumzworld
>>>>
>>>>
>>>> On Mon, Jun 29, 2020 at 5:32 PM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>> @Mostafa saad <[email-masked]> Order# 600805571
>>>>
>>>> 2 CRAs on it
>>>>
>>>> CRA_AR_RE11555 for the item - MBN-MBN-5713687190029 Luxury Organic
>>>> Nursing Pillow Cover - Midnight Dust
>>>> status - REFUNDED
>>>> Was Updated on the old collection Tracker
>>>> Assigned to
>>>> JEEBLY JB216326
>>>>
>>>> CRA_AR_RE12406 SKU SBF-EZ_LL_A5 - Letter Light Box - A5 - PENDING REIPT
>>>>
>>>> Customer claims that she sent both the items in the CRA
>>>> CRA_AR_RE11555. The customer later told us that she has sent us a second
>>>> item hence I had to create another CRA to received on the system
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>>
>>>>
>>>> On Mon, Jun 29, 2020 at 5:17 PM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>> Hello Alina
>>>>
>>>>
>>>> Which one collects the item from the customer? I didn't see this CRA on
>>>> the sheet
>>>>
>>>> Regards
>>>>
>>>> Mostafa Saad
>>>> Last Mile  Mumzworld
>>>>
>>>>
>>>> On Mon, Jun 29, 2020 at 5:00 PM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Denmark,
>>>>
>>>> The item Letter Light Box - A5 was sent with the Pillow Born
>>>> Copenhagen - Organic Nursing Pillow Cover Midnight Dust (CRA
>>>> CRA_AR_RE11555)
>>>>
>>>> Please check if by any chance we have received it
>>>>
>>>> @Mostafa saad <[email-masked]> Do you still need the CRA for
>>>> this item on the sheet its already collected
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>> On Sun, Jun 28, 2020 at 2:07 PM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>> @Alina D'Souza <[email-masked]>  The is now CRA on the sheet to
>>>> update it.
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>> Mostafa Saad
>>>> Last Mile  Mumzworld
>>>>
>>>>
>>>> On Sun, Jun 28, 2020 at 2:05 PM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>> Dear Alina,
>>>>
>>>> Item not yet received.
>>>>
>>>> Regards,
>>>>
>>>>
>>>> On Thu, Jun 4, 2020 at 8:29 AM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Mostafa and Denmark,
>>>>
>>>> Please advise if we received the below along with the CRA_AR_RE11555
>>>>
>>>>
>>>> 600805571 SBF-EZ_LL_A5
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=413253> Letter
>>>> Light Box - A5
>>>> Customer said sent them together.
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>>
>>>> On Sun, May 31, 2020 at 1:43 PM Alvin Balmeo <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Umang,
>>>>
>>>>
>>>> Please update the CRA the items were already collected
>>>>
>>>>
>>>> --
>>>> Best regards,
>>>>
>>>> Alvin
>>>>
>>>> *Please consider the environment before printing this e-mail*
>>>>
>>>>
>
> --
>
>