Subject: Re: Item Cancellation - Order No. 600889668_2
From: Mary Anne Agapito <[email-masked]>
To: "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>
Cc: Shajeeb Cheriyath <[email-masked]>, Sagar Khawani <[email-masked]>, Mostafa Said <[email-masked]>, Muhammad Ayoub <[email-masked]>, Road Rider <[email-masked]>, Pankaj Mahey <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, customer care <[email-masked]>, Hyacinth Joyce <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Asad <[email-masked]>, Mostafa saad <
Date: Thu, 2 Jul 2020 11:34:23 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

As mentioned previously, this has been declared lost by Mostafa.

Please create the CRA, the finance team is asking for it.

Awaiting your reply. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Jul 2, 2020 at 11:09 AM Mostafa saad <[email-masked]>
wrote:

> Hello Mary
>
> Please refund the customer
>
> @Shajeeb Cheriyath <[email-masked]> @Sagar Khawani
> <[email-masked]>  theses items updated on the lost sheet to proceed
> the refund for the customer.
>
>
>
>
> Regards
> Mostafa Saad
>
>
>
> On Thu, Jul 2, 2020 at 10:26 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Mostafa,
>>
>> As requested, please see below:
>>
>> SBF-BS_EXT_WH45 - 57.96 AED
>>
>> SBF-BS_SGM_WH - 195. 46 AED
>>
>> Will these be declared lost? The finance team will ask for the CRA if
>> that would be the case.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Thu, Jul 2, 2020 at 10:20 AM Mostafa saad <[email-masked]>
>> wrote:
>>
>>> Hello Mary
>>>
>>> Please provide the value for this item
>>>
>>> Regards
>>> Mostafa Saad
>>>
>>>
>>>
>>> On Thu, Jul 2, 2020 at 10:04 AM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> The customer sent a confirmation from their security that it is the
>>>> only item that has been delivered by the courier.
>>>>
>>>> Anyone is not allowed to go up, and whoever comes in the building needs
>>>> to be logged in the logbook. As shown on the encircled part, the security
>>>> guard only received one parcel, not 2.
>>>>
>>>>
>>>>
>>>> Below is the only SMS she received.
>>>>
>>>>
>>>> The customer is extremely furious that this issue is taking so long.
>>>> She asked to cancel it before then it has been dispatched, she only got 1
>>>> box, not 2 as what the record shows.
>>>>
>>>> Please we need to have an urgent update today. Help us resolve the
>>>> issue once and for all.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Thu, Jul 2, 2020 at 9:35 AM Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Mostafa,
>>>>>
>>>>> The customer called again to follow up and she is very upset, she also
>>>>> informed that she will raise a formal complaint.
>>>>>
>>>>> The customer informed that she never received the gates. On
>>>>> shipment 600889668_2 the only item received is the below:
>>>>>
>>>>>
>>>>> 600889668_2 SLN-DVL-S240260
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> Silentnight
>>>>> - Summer Duvet-240X260cm 1
>>>>> Kindly assist to have this resolve today.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Thu, 2 Jul 2020 at 08:37, Mostafa saad <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hello Mary
>>>>>>
>>>>>> THus is the POD from the courier
>>>>>>
>>>>>> Regards
>>>>>> Mostafa Saad
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jul 2, 2020 at 8:23 AM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> May we have any updates, please?
>>>>>>>
>>>>>>> @Mostafa saad <[email-masked]>  - the customer is
>>>>>>> waiting for the refund for the 2 gates, please assist.
>>>>>>>
>>>>>>> Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, Jun 27, 2020 at 1:56 PM Mostafa saad <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> @Road Rider <[email-masked]> @[email-masked]
>>>>>>>> <[email-masked]>  Please share your feedback.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards
>>>>>>>>
>>>>>>>> Mostafa Saad
>>>>>>>> Last Mile  Mumzworld
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, Jun 27, 2020 at 1:03 PM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Mostafa,
>>>>>>>>>
>>>>>>>>> The customer only received 1 box that contains the Duvet. Please
>>>>>>>>> check with the courier as well. May we ask for the proof of delivery?
>>>>>>>>>
>>>>>>>>> @Mohit Caleb <[email-masked]> @Outbound.fc
>>>>>>>>> <[email-masked]>  - please we need your feedback
>>>>>>>>>
>>>>>>>>> Thank you
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, Jun 27, 2020 at 12:45 PM Mostafa saad <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hello Mary
>>>>>>>>>>
>>>>>>>>>> 2 Boxes have been delivered to the customer please check the
>>>>>>>>>> missing items with outbound
>>>>>>>>>>
>>>>>>>>>> Regards
>>>>>>>>>>
>>>>>>>>>> Mostafa Saad
>>>>>>>>>> Last Mile  Mumzworld
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Fri, Jun 26, 2020 at 9:28 AM Mary Anne Agapito <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Team,
>>>>>>>>>>>
>>>>>>>>>>> @Edwin Thomas <[email-masked]> - Thank you for your
>>>>>>>>>>> response.  The SLN-DVL-S240260
>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> is
>>>>>>>>>>> ok, that is really what the customer wanted not the 2 gates.
>>>>>>>>>>>
>>>>>>>>>>> @Mostafa Said <[email-masked]>  @Outbound.fc
>>>>>>>>>>> <[email-masked]> - May I asked how many have been
>>>>>>>>>>> dispatched? As per NS, there were 3 items and in 2 packages
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> But the item below shows not fulfilled so how come it says 3
>>>>>>>>>>> quantities have been dispatched?
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> SBF-BS_EXT_WH45
>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>>>>> Safe - Safety Gate Extension 45cm - White
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> @Mostafa saad <[email-masked]>
>>>>>>>>>>> @[email-masked] <[email-masked]>  -
>>>>>>>>>>> the customer only received 1 box that contains this item  Silentnight
>>>>>>>>>>> - Summer Duvet-240X260cm
>>>>>>>>>>>
>>>>>>>>>>>  As per the customer, she didn't receive the gates as she
>>>>>>>>>>> already asked to cancel it previously.
>>>>>>>>>>>
>>>>>>>>>>> There is a pending refund request for those gates. The finance
>>>>>>>>>>> team is unable to proceed because it says the gates were shipped.
>>>>>>>>>>>
>>>>>>>>>>> Please clarify where are the gates?  We need an urgent update,
>>>>>>>>>>> the customer is extremely upset.
>>>>>>>>>>>
>>>>>>>>>>> Thank you
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Thu, Jun 25, 2020 at 6:00 PM Edwin Thomas <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Mary,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>              SLN-DVL-S240260
>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> is
>>>>>>>>>>>> already shipped , Please delete the item from LFS or create a CRA for this
>>>>>>>>>>>> item . Also do you want to cancel *SBF-BS_EXT_WH45  *item
>>>>>>>>>>>> which is not shipped yet?
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Mon, Jun 15, 2020 at 2:09 PM Mary Anne Agapito <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Kindly delete the 2 items mentioned previously.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Mon, Jun 15, 2020 at 2:07 PM Mary Anne Agapito <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> There is another item on this order, the customer still wants
>>>>>>>>>>>>>> it. Please ship it immediately.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 600889668_2 SLN-DVL-S240260
>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> Silentnight
>>>>>>>>>>>>>> - Summer Duvet-240X260cm
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Since the gates have been cancelled, we will raise the refund
>>>>>>>>>>>>>> now.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thank you all.
>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Mon, Jun 15, 2020 at 2:04 AM Mostafa Said <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hello Pankaj,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> the item deleted and the order sent to you again.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Mon, Jun 15, 2020 at 2:02 AM Pankaj Mahey <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Dear Mostafa Said
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> I revert back to your subject order through Qassim, Please
>>>>>>>>>>>>>>>> confirm once you received for delete  the item.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> Pankaj
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Mon, Jun 15, 2020 at 12:10 AM Mostafa Said <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> +Pankaj Mahey <[email-masked]> Please return the
>>>>>>>>>>>>>>>>> order to me so I can cancel these items.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Sun, Jun 14, 2020 at 7:15 PM Hyacinth Joyce <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Please cancel the below item from the above order no. as
>>>>>>>>>>>>>>>>>> requested by the customer.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> 600889668_2 SBF-BS_EXT_WH45
>>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>>>>>>>>>>>> Safe - Safety Gate Extension 45cm - White 1
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> 600889668_2 SBF-BS_EXT_WH45
>>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>>>>>>>>>>>> Safe - Safety Gate Extension 45cm - White 1
>>>>>>>>>>>>>>>>>> Kindly let us know once done to proceed with the refund.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>> Regards,
>>>>>>>>>>>> Edwin Thomas
>>>>>>>>>>>> Netsuite Developer
>>>>>>>>>>>>
>>>>>>>>>>>