Subject: Re: Item Cancellation - Order No. 600889668_2
From: Mostafa saad <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Sagar Khawani <[email-masked]>
Cc: Mostafa Said <[email-masked]>, Muhammad Ayoub <[email-masked]>, Road Rider <[email-masked]>, Pankaj Mahey <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Hyacinth Joyce <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Asad <[email-masked]>
Date: Thu, 2 Jul 2020 11:08:52 +0400
List-Id: <ccteam.mumzworld.com>

Hello Mary

Please refund the customer

@Shajeeb Cheriyath <[email-masked]> @Sagar Khawani
<[email-masked]>  theses items updated on the lost sheet to proceed
the refund for the customer.

Regards
Mostafa Saad

On Thu, Jul 2, 2020 at 10:26 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Mostafa,
>
> As requested, please see below:
>
> SBF-BS_EXT_WH45 - 57.96 AED
>
> SBF-BS_SGM_WH - 195. 46 AED
>
> Will these be declared lost? The finance team will ask for the CRA if that
> would be the case.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, Jul 2, 2020 at 10:20 AM Mostafa saad <[email-masked]>
> wrote:
>
>> Hello Mary
>>
>> Please provide the value for this item
>>
>> Regards
>> Mostafa Saad
>>
>>
>>
>> On Thu, Jul 2, 2020 at 10:04 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> The customer sent a confirmation from their security that it is the only
>>> item that has been delivered by the courier.
>>>
>>> Anyone is not allowed to go up, and whoever comes in the building needs
>>> to be logged in the logbook. As shown on the encircled part, the security
>>> guard only received one parcel, not 2.
>>>
>>>
>>>
>>> Below is the only SMS she received.
>>>
>>>
>>> The customer is extremely furious that this issue is taking so long. She
>>> asked to cancel it before then it has been dispatched, she only got 1 box,
>>> not 2 as what the record shows.
>>>
>>> Please we need to have an urgent update today. Help us resolve the issue
>>> once and for all.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Thu, Jul 2, 2020 at 9:35 AM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi Mostafa,
>>>>
>>>> The customer called again to follow up and she is very upset, she also
>>>> informed that she will raise a formal complaint.
>>>>
>>>> The customer informed that she never received the gates. On
>>>> shipment 600889668_2 the only item received is the below:
>>>>
>>>>
>>>> 600889668_2 SLN-DVL-S240260
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> Silentnight
>>>> - Summer Duvet-240X260cm 1
>>>> Kindly assist to have this resolve today.
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Thu, 2 Jul 2020 at 08:37, Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Mary
>>>>>
>>>>> THus is the POD from the courier
>>>>>
>>>>> Regards
>>>>> Mostafa Saad
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jul 2, 2020 at 8:23 AM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> May we have any updates, please?
>>>>>>
>>>>>> @Mostafa saad <[email-masked]>  - the customer is
>>>>>> waiting for the refund for the 2 gates, please assist.
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, Jun 27, 2020 at 1:56 PM Mostafa saad <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Road Rider <[email-masked]> @[email-masked]
>>>>>>> <[email-masked]>  Please share your feedback.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>> Last Mile  Mumzworld
>>>>>>>
>>>>>>>
>>>>>>> On Sat, Jun 27, 2020 at 1:03 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Mostafa,
>>>>>>>>
>>>>>>>> The customer only received 1 box that contains the Duvet. Please
>>>>>>>> check with the courier as well. May we ask for the proof of delivery?
>>>>>>>>
>>>>>>>> @Mohit Caleb <[email-masked]> @Outbound.fc
>>>>>>>> <[email-masked]>  - please we need your feedback
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, Jun 27, 2020 at 12:45 PM Mostafa saad <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hello Mary
>>>>>>>>>
>>>>>>>>> 2 Boxes have been delivered to the customer please check the
>>>>>>>>> missing items with outbound
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>>
>>>>>>>>> Mostafa Saad
>>>>>>>>> Last Mile  Mumzworld
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Fri, Jun 26, 2020 at 9:28 AM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>> @Edwin Thomas <[email-masked]> - Thank you for your
>>>>>>>>>> response.  The SLN-DVL-S240260
>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> is
>>>>>>>>>> ok, that is really what the customer wanted not the 2 gates.
>>>>>>>>>>
>>>>>>>>>> @Mostafa Said <[email-masked]>  @Outbound.fc
>>>>>>>>>> <[email-masked]> - May I asked how many have been
>>>>>>>>>> dispatched? As per NS, there were 3 items and in 2 packages
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> But the item below shows not fulfilled so how come it says 3
>>>>>>>>>> quantities have been dispatched?
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> SBF-BS_EXT_WH45
>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>>>> Safe - Safety Gate Extension 45cm - White
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> @Mostafa saad <[email-masked]>
>>>>>>>>>> @[email-masked] <[email-masked]>  -
>>>>>>>>>> the customer only received 1 box that contains this item  Silentnight
>>>>>>>>>> - Summer Duvet-240X260cm
>>>>>>>>>>
>>>>>>>>>>  As per the customer, she didn't receive the gates as she already
>>>>>>>>>> asked to cancel it previously.
>>>>>>>>>>
>>>>>>>>>> There is a pending refund request for those gates. The finance
>>>>>>>>>> team is unable to proceed because it says the gates were shipped.
>>>>>>>>>>
>>>>>>>>>> Please clarify where are the gates?  We need an urgent update,
>>>>>>>>>> the customer is extremely upset.
>>>>>>>>>>
>>>>>>>>>> Thank you
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, Jun 25, 2020 at 6:00 PM Edwin Thomas <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Mary,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>              SLN-DVL-S240260
>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> is
>>>>>>>>>>> already shipped , Please delete the item from LFS or create a CRA for this
>>>>>>>>>>> item . Also do you want to cancel *SBF-BS_EXT_WH45  *item which
>>>>>>>>>>> is not shipped yet?
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Mon, Jun 15, 2020 at 2:09 PM Mary Anne Agapito <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>
>>>>>>>>>>>> Kindly delete the 2 items mentioned previously.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you
>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Mon, Jun 15, 2020 at 2:07 PM Mary Anne Agapito <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>>>
>>>>>>>>>>>>> There is another item on this order, the customer still wants
>>>>>>>>>>>>> it. Please ship it immediately.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> 600889668_2 SLN-DVL-S240260
>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> Silentnight
>>>>>>>>>>>>> - Summer Duvet-240X260cm
>>>>>>>>>>>>>
>>>>>>>>>>>>> Since the gates have been cancelled, we will raise the refund
>>>>>>>>>>>>> now.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you all.
>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Mon, Jun 15, 2020 at 2:04 AM Mostafa Said <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hello Pankaj,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> the item deleted and the order sent to you again.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Mon, Jun 15, 2020 at 2:02 AM Pankaj Mahey <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Dear Mostafa Said
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> I revert back to your subject order through Qassim, Please
>>>>>>>>>>>>>>> confirm once you received for delete  the item.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>> Pankaj
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Mon, Jun 15, 2020 at 12:10 AM Mostafa Said <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> +Pankaj Mahey <[email-masked]> Please return the
>>>>>>>>>>>>>>>> order to me so I can cancel these items.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Sun, Jun 14, 2020 at 7:15 PM Hyacinth Joyce <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Please cancel the below item from the above order no. as
>>>>>>>>>>>>>>>>> requested by the customer.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> 600889668_2 SBF-BS_EXT_WH45
>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>>>>>>>>>>> Safe - Safety Gate Extension 45cm - White 1
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> 600889668_2 SBF-BS_EXT_WH45
>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>>>>>>>>>>> Safe - Safety Gate Extension 45cm - White 1
>>>>>>>>>>>>>>>>> Kindly let us know once done to proceed with the refund.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>> Regards,
>>>>>>>>>>> Edwin Thomas
>>>>>>>>>>> Netsuite Developer
>>>>>>>>>>>
>>>>>>>>>>