Subject: Re: Item Cancellation - Order No. 600889668_2
From: Mary Anne Agapito <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Mostafa Said <[email-masked]>, Muhammad Ayoub <[email-masked]>, Road Rider <[email-masked]>, Pankaj Mahey <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Hyacinth Joyce <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Asad <[email-masked]>
Date: Thu, 2 Jul 2020 10:26:16 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

As requested, please see below:

SBF-BS_EXT_WH45 - 57.96 AED

SBF-BS_SGM_WH - 195. 46 AED

Will these be declared lost? The finance team will ask for the CRA if that
would be the case.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Jul 2, 2020 at 10:20 AM Mostafa saad <[email-masked]>
wrote:

> Hello Mary
>
> Please provide the value for this item
>
> Regards
> Mostafa Saad
>
>
>
> On Thu, Jul 2, 2020 at 10:04 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> The customer sent a confirmation from their security that it is the only
>> item that has been delivered by the courier.
>>
>> Anyone is not allowed to go up, and whoever comes in the building needs
>> to be logged in the logbook. As shown on the encircled part, the security
>> guard only received one parcel, not 2.
>>
>>
>>
>> Below is the only SMS she received.
>>
>>
>> The customer is extremely furious that this issue is taking so long. She
>> asked to cancel it before then it has been dispatched, she only got 1 box,
>> not 2 as what the record shows.
>>
>> Please we need to have an urgent update today. Help us resolve the issue
>> once and for all.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Thu, Jul 2, 2020 at 9:35 AM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>>> Hi Mostafa,
>>>
>>> The customer called again to follow up and she is very upset, she also
>>> informed that she will raise a formal complaint.
>>>
>>> The customer informed that she never received the gates. On
>>> shipment 600889668_2 the only item received is the below:
>>>
>>>
>>> 600889668_2 SLN-DVL-S240260
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> Silentnight
>>> - Summer Duvet-240X260cm 1
>>> Kindly assist to have this resolve today.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Thu, 2 Jul 2020 at 08:37, Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> Hello Mary
>>>>
>>>> THus is the POD from the courier
>>>>
>>>> Regards
>>>> Mostafa Saad
>>>>
>>>>
>>>>
>>>> On Thu, Jul 2, 2020 at 8:23 AM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> May we have any updates, please?
>>>>>
>>>>> @Mostafa saad <[email-masked]>  - the customer is
>>>>> waiting for the refund for the 2 gates, please assist.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Sat, Jun 27, 2020 at 1:56 PM Mostafa saad <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Road Rider <[email-masked]> @[email-masked]
>>>>>> <[email-masked]>  Please share your feedback.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> Mostafa Saad
>>>>>> Last Mile  Mumzworld
>>>>>>
>>>>>>
>>>>>> On Sat, Jun 27, 2020 at 1:03 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Mostafa,
>>>>>>>
>>>>>>> The customer only received 1 box that contains the Duvet. Please
>>>>>>> check with the courier as well. May we ask for the proof of delivery?
>>>>>>>
>>>>>>> @Mohit Caleb <[email-masked]> @Outbound.fc
>>>>>>> <[email-masked]>  - please we need your feedback
>>>>>>>
>>>>>>> Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, Jun 27, 2020 at 12:45 PM Mostafa saad <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hello Mary
>>>>>>>>
>>>>>>>> 2 Boxes have been delivered to the customer please check the
>>>>>>>> missing items with outbound
>>>>>>>>
>>>>>>>> Regards
>>>>>>>>
>>>>>>>> Mostafa Saad
>>>>>>>> Last Mile  Mumzworld
>>>>>>>>
>>>>>>>>
>>>>>>>> On Fri, Jun 26, 2020 at 9:28 AM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> @Edwin Thomas <[email-masked]> - Thank you for your
>>>>>>>>> response.  The SLN-DVL-S240260
>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> is
>>>>>>>>> ok, that is really what the customer wanted not the 2 gates.
>>>>>>>>>
>>>>>>>>> @Mostafa Said <[email-masked]>  @Outbound.fc
>>>>>>>>> <[email-masked]> - May I asked how many have been
>>>>>>>>> dispatched? As per NS, there were 3 items and in 2 packages
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> But the item below shows not fulfilled so how come it says 3
>>>>>>>>> quantities have been dispatched?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> SBF-BS_EXT_WH45
>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>>> Safe - Safety Gate Extension 45cm - White
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> @Mostafa saad <[email-masked]>
>>>>>>>>> @[email-masked] <[email-masked]>  - the
>>>>>>>>> customer only received 1 box that contains this item  Silentnight
>>>>>>>>> - Summer Duvet-240X260cm
>>>>>>>>>
>>>>>>>>>  As per the customer, she didn't receive the gates as she already
>>>>>>>>> asked to cancel it previously.
>>>>>>>>>
>>>>>>>>> There is a pending refund request for those gates. The finance
>>>>>>>>> team is unable to proceed because it says the gates were shipped.
>>>>>>>>>
>>>>>>>>> Please clarify where are the gates?  We need an urgent update, the
>>>>>>>>> customer is extremely upset.
>>>>>>>>>
>>>>>>>>> Thank you
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Jun 25, 2020 at 6:00 PM Edwin Thomas <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Mary,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>              SLN-DVL-S240260
>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> is
>>>>>>>>>> already shipped , Please delete the item from LFS or create a CRA for this
>>>>>>>>>> item . Also do you want to cancel *SBF-BS_EXT_WH45  *item which
>>>>>>>>>> is not shipped yet?
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Mon, Jun 15, 2020 at 2:09 PM Mary Anne Agapito <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Team,
>>>>>>>>>>>
>>>>>>>>>>> Kindly delete the 2 items mentioned previously.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thank you
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Mon, Jun 15, 2020 at 2:07 PM Mary Anne Agapito <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>>
>>>>>>>>>>>> There is another item on this order, the customer still wants
>>>>>>>>>>>> it. Please ship it immediately.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> 600889668_2 SLN-DVL-S240260
>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> Silentnight
>>>>>>>>>>>> - Summer Duvet-240X260cm
>>>>>>>>>>>>
>>>>>>>>>>>> Since the gates have been cancelled, we will raise the refund
>>>>>>>>>>>> now.
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you all.
>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Mon, Jun 15, 2020 at 2:04 AM Mostafa Said <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hello Pankaj,
>>>>>>>>>>>>>
>>>>>>>>>>>>> the item deleted and the order sent to you again.
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Mon, Jun 15, 2020 at 2:02 AM Pankaj Mahey <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Dear Mostafa Said
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I revert back to your subject order through Qassim, Please
>>>>>>>>>>>>>> confirm once you received for delete  the item.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> Pankaj
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Mon, Jun 15, 2020 at 12:10 AM Mostafa Said <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> +Pankaj Mahey <[email-masked]> Please return the
>>>>>>>>>>>>>>> order to me so I can cancel these items.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Sun, Jun 14, 2020 at 7:15 PM Hyacinth Joyce <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Please cancel the below item from the above order no. as
>>>>>>>>>>>>>>>> requested by the customer.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> 600889668_2 SBF-BS_EXT_WH45
>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>>>>>>>>>> Safe - Safety Gate Extension 45cm - White 1
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> 600889668_2 SBF-BS_EXT_WH45
>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>>>>>>>>>> Safe - Safety Gate Extension 45cm - White 1
>>>>>>>>>>>>>>>> Kindly let us know once done to proceed with the refund.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> Regards,
>>>>>>>>>> Edwin Thomas
>>>>>>>>>> Netsuite Developer
>>>>>>>>>>
>>>>>>>>>