Subject: Re: Item Cancellation - Order No. 600889668_2
From: Mostafa saad <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Mostafa Said <[email-masked]>, Muhammad Ayoub <[email-masked]>, Road Rider <[email-masked]>, Pankaj Mahey <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Hyacinth Joyce <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Asad <[email-masked]>
Date: Thu, 2 Jul 2020 10:20:04 +0400
List-Id: <ccteam.mumzworld.com>

Hello Mary

Please provide the value for this item

Regards
Mostafa Saad

On Thu, Jul 2, 2020 at 10:04 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> The customer sent a confirmation from their security that it is the only
> item that has been delivered by the courier.
>
> Anyone is not allowed to go up, and whoever comes in the building needs to
> be logged in the logbook. As shown on the encircled part, the security
> guard only received one parcel, not 2.
>
>
>
> Below is the only SMS she received.
>
>
> The customer is extremely furious that this issue is taking so long. She
> asked to cancel it before then it has been dispatched, she only got 1 box,
> not 2 as what the record shows.
>
> Please we need to have an urgent update today. Help us resolve the issue
> once and for all.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, Jul 2, 2020 at 9:35 AM Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi Mostafa,
>>
>> The customer called again to follow up and she is very upset, she also
>> informed that she will raise a formal complaint.
>>
>> The customer informed that she never received the gates. On
>> shipment 600889668_2 the only item received is the below:
>>
>>
>> 600889668_2 SLN-DVL-S240260
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> Silentnight
>> - Summer Duvet-240X260cm 1
>> Kindly assist to have this resolve today.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Thu, 2 Jul 2020 at 08:37, Mostafa saad <[email-masked]>
>> wrote:
>>
>>> Hello Mary
>>>
>>> THus is the POD from the courier
>>>
>>> Regards
>>> Mostafa Saad
>>>
>>>
>>>
>>> On Thu, Jul 2, 2020 at 8:23 AM Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> May we have any updates, please?
>>>>
>>>> @Mostafa saad <[email-masked]>  - the customer is waiting for
>>>> the refund for the 2 gates, please assist.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Sat, Jun 27, 2020 at 1:56 PM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Road Rider <[email-masked]> @[email-masked]
>>>>> <[email-masked]>  Please share your feedback.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>> Mostafa Saad
>>>>> Last Mile  Mumzworld
>>>>>
>>>>>
>>>>> On Sat, Jun 27, 2020 at 1:03 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>> The customer only received 1 box that contains the Duvet. Please
>>>>>> check with the courier as well. May we ask for the proof of delivery?
>>>>>>
>>>>>> @Mohit Caleb <[email-masked]> @Outbound.fc
>>>>>> <[email-masked]>  - please we need your feedback
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, Jun 27, 2020 at 12:45 PM Mostafa saad <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hello Mary
>>>>>>>
>>>>>>> 2 Boxes have been delivered to the customer please check the missing
>>>>>>> items with outbound
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>> Last Mile  Mumzworld
>>>>>>>
>>>>>>>
>>>>>>> On Fri, Jun 26, 2020 at 9:28 AM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> @Edwin Thomas <[email-masked]> - Thank you for your
>>>>>>>> response.  The SLN-DVL-S240260
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> is
>>>>>>>> ok, that is really what the customer wanted not the 2 gates.
>>>>>>>>
>>>>>>>> @Mostafa Said <[email-masked]>  @Outbound.fc
>>>>>>>> <[email-masked]> - May I asked how many have been
>>>>>>>> dispatched? As per NS, there were 3 items and in 2 packages
>>>>>>>>
>>>>>>>>
>>>>>>>> But the item below shows not fulfilled so how come it says 3
>>>>>>>> quantities have been dispatched?
>>>>>>>>
>>>>>>>>
>>>>>>>> SBF-BS_EXT_WH45
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>> Safe - Safety Gate Extension 45cm - White
>>>>>>>>
>>>>>>>>
>>>>>>>> @Mostafa saad <[email-masked]>
>>>>>>>> @[email-masked] <[email-masked]>  - the
>>>>>>>> customer only received 1 box that contains this item  Silentnight
>>>>>>>> - Summer Duvet-240X260cm
>>>>>>>>
>>>>>>>>  As per the customer, she didn't receive the gates as she already
>>>>>>>> asked to cancel it previously.
>>>>>>>>
>>>>>>>> There is a pending refund request for those gates. The finance team
>>>>>>>> is unable to proceed because it says the gates were shipped.
>>>>>>>>
>>>>>>>> Please clarify where are the gates?  We need an urgent update, the
>>>>>>>> customer is extremely upset.
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Jun 25, 2020 at 6:00 PM Edwin Thomas <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Mary,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>              SLN-DVL-S240260
>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> is
>>>>>>>>> already shipped , Please delete the item from LFS or create a CRA for this
>>>>>>>>> item . Also do you want to cancel *SBF-BS_EXT_WH45  *item which
>>>>>>>>> is not shipped yet?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Mon, Jun 15, 2020 at 2:09 PM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>> Kindly delete the 2 items mentioned previously.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thank you
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Mon, Jun 15, 2020 at 2:07 PM Mary Anne Agapito <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>
>>>>>>>>>>> There is another item on this order, the customer still wants
>>>>>>>>>>> it. Please ship it immediately.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> 600889668_2 SLN-DVL-S240260
>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> Silentnight
>>>>>>>>>>> - Summer Duvet-240X260cm
>>>>>>>>>>>
>>>>>>>>>>> Since the gates have been cancelled, we will raise the refund
>>>>>>>>>>> now.
>>>>>>>>>>>
>>>>>>>>>>> Thank you all.
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Mon, Jun 15, 2020 at 2:04 AM Mostafa Said <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hello Pankaj,
>>>>>>>>>>>>
>>>>>>>>>>>> the item deleted and the order sent to you again.
>>>>>>>>>>>>
>>>>>>>>>>>> On Mon, Jun 15, 2020 at 2:02 AM Pankaj Mahey <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Dear Mostafa Said
>>>>>>>>>>>>>
>>>>>>>>>>>>> I revert back to your subject order through Qassim, Please
>>>>>>>>>>>>> confirm once you received for delete  the item.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>> Pankaj
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Mon, Jun 15, 2020 at 12:10 AM Mostafa Said <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> +Pankaj Mahey <[email-masked]> Please return the order
>>>>>>>>>>>>>> to me so I can cancel these items.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Sun, Jun 14, 2020 at 7:15 PM Hyacinth Joyce <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please cancel the below item from the above order no. as
>>>>>>>>>>>>>>> requested by the customer.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> 600889668_2 SBF-BS_EXT_WH45
>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>>>>>>>>> Safe - Safety Gate Extension 45cm - White 1
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> 600889668_2 SBF-BS_EXT_WH45
>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>>>>>>>>> Safe - Safety Gate Extension 45cm - White 1
>>>>>>>>>>>>>>> Kindly let us know once done to proceed with the refund.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> Regards,
>>>>>>>>> Edwin Thomas
>>>>>>>>> Netsuite Developer
>>>>>>>>>
>>>>>>>>