Subject: RE: PLS FIX- 600903734// DBT-405
From: "Nessy" <[email-masked]>
To: "'Radwa Ali'" <[email-masked]>
Cc: "'Mary Anne Agapito'" <[email-masked]>, "'Ashley Fernandes'" <[email-masked]>, "'customer care'" <[email-masked]>
Date: Thu, 2 Jul 2020 09:52:53 +0400
List-Id: <ccteam.mumzworld.com>

Hi Radwa,

As discussed with you over the phone, our team will be there before 1PM today.

Thanks!

 

Best Regards

NESSY LANDICHO

Tel: 056-219-2466 / 04-328-9154 | Email:  <mailto:[email-masked]> [email-masked] 

 <http://www.djcorner.ae/> DJ Corner |  <http://www.toycorner.ae/> Toy Corner |  <http://www.kiju.me/> Kiju

 <http://www.desertbeat.com/> 
 <http://www.desertbeat.com/> 

 

From: Radwa Ali [mailto:[email-masked]] 
Sent: Thursday, July 2, 2020 9:47 AM
To: Nessy
Cc: Mary Anne Agapito; Ashley Fernandes; customer care
Subject: Re: PLS FIX- 600903734// DBT-405

Hi @Nessy <mailto:[email-masked]>  , 

Customer is calling us again saying the replacement did not go through.

This is a birthday gift and she is very upset. Please arrange for the replacement ASAP. 

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e24c88d399&attid=0.1&permmsgid=msg-f%3A1649981980103539680&th=16e5e9de71ddfbe0&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ95JLKhOXcIJT5jHbVS3TTIuAiTB8AyBMAI_OSFtYzX6b5JJbj27qNVGtuKksk8I52g1jQ5y40FXGSxBCednlYy-F_nlrrq5hZeMhmuxsJyUg6GwuPv5ClP4pU&disp=emb&realattid=ii_1562a22ad936cd8e> 

 

On Sun, Jun 28, 2020 at 5:54 PM Nessy <[email-masked] <mailto:[email-masked]> > wrote:

Hi Team,

Apologies for the delay.

Our team will come and replace the damaged parts tomorrow. Thank you.

 

Best Regards

NESSY LANDICHO

Tel: 056-219-2466 / 04-328-9154 | Email:  <mailto:[email-masked]> [email-masked] 

 <http://www.djcorner.ae/> DJ Corner |  <http://www.toycorner.ae/> Toy Corner |  <http://www.kiju.me/> Kiju

 <http://www.desertbeat.com/> 
 <http://www.desertbeat.com/> 

 

From: Mary Anne Agapito [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Sunday, June 28, 2020 4:53 PM
To: Nessy
Cc: Ashley Fernandes; customer care
Subject: PLS FIX- 600903734// DBT-405

Hi Nessy,

As per the customer, last Tuesday your team went to install the playhouse, there is something broken and they will come back on the next day to fix it. They even left the order form but nobody came afterwards. The customer wants it to be fixed urgently.

Shipping Address

SHIP TOAdesewa Akinsanya
Dubai Hills Estate
Sidra 1, Villa 430
Dubai
United Arab Emirates Map

SHIP AREAAl Barsha South

SHIP PHONE971554981179

Please assist. Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e882ca88bf&attid=0.1&permmsgid=msg-f%3A1627518056495393012&th=16961b0ca6f128f4&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ-kBCaEySkJ8k9w0FA8konxbh8euZMvDSoLFdgvHUoTSVCu-55zppkycHWMqeAKuaN8KaTaAnzCx8zjui_ax97BOizysC1UWznkXELDgqGC7UNiUvHsQ8-soIM&disp=emb&realattid=ii_1562a22ad936cd8e>