Subject: FW: Chat QA 30th of June
From: "Asad ." <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Rosette Modiri <[email-masked]>
Cc: Sara Abdullatef <[email-masked]>
Date: Wed, 1 Jul 2020 17:34:00 +0000

Please see below QA feedback from Sara.

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

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From: Sara Abdullatef <[email-masked]>
Date: Wednesday, 1 July 2020 at 11:59 AM
To: Asad <[email-masked]>, Rodina Magdy <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>
Subject: Chat QA 30th of June

Agent Ahmed

 #1162125 agent asked cst about her order ID and then ended the chat without any reply or addressing cst issue; CST left a comment ''I did not get any answer 😳😳.. he was checking for my order then he said you’re must welcome

#1162791 / #1162465 the agent didn’t ask the proper questions; agent confirmed CST concern instead of trying to clarify the reason or educate cst that this is a country policy; major spelling/grammar mistakes

#1162199 zero understanding of cst issue or proper handling

1159317 agent should never specify a date that cst will receive their order at as delay may happen and we will be false promised cst

Agent Dipayan

#1162199  zero understanding of CST issue; agent just closed the chat with CST without any proper reply
#1162730 agent translate to Arabic and English when he/she was was not asked to;  not sure why agent took an Arabic requestor and then asked cst about order ID and cst provided it agent left cst waiting and left chat without addressing cst issue
#1162547 asked cst about order number cst provided agent didn’t know that this is an order #  !!

Kindl Regards,
Sara Abdullatef
QA Specialist
Mumzworld team