Subject: Re: Partial Delivery - NAQEL Shipments
From: "Asad ." <[email-masked]>
To: Johannes Jade Pabeca <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: Amir Julkarnain <[email-masked]>, Shady Elgendy <[email-masked]>, Ekta Jesswani <[email-masked]>, Rodina Magdy <[email-masked]>, customer care <[email-masked]>, Sagar Khawani <[email-masked]>, lastmile <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Wed, 1 Jul 2020 17:32:29 +0000
List-Id: <ccteam.mumzworld.com>

Can we get an Arabic agent to call again tomorrow please?

Eugene, what are the next steps here?

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
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From: Johannes Jade Pabeca <[email-masked]>
Date: Wednesday, 1 July 2020 at 12:28 PM
To: Eugene Mugisa <[email-masked]>
Cc: Amir Julkarnain <[email-masked]>, Shady Elgendy <[email-masked]>, Ekta Jesswani <[email-masked]>, Rodina Magdy <[email-masked]>, customer care <[email-masked]>, Sagar Khawani <[email-masked]>, lastmile <[email-masked]>, Asad <[email-masked]>, Mohamed Magdy <[email-masked]>
Subject: Re: Partial Delivery - NAQEL Shipments

Hi Eugene,

Here is the updated list/ result.

Waybill No
RefNo
Client Name
Dest
Pick up Date
Delvry Date
Last Status
Final Status
General status
payment type
age
Order Value
Current Status 29-06
Update on Lost
CC Comments
70830222
100140980_1
NAQEL-Air
HOF
5/14/2020
Partial Delivery
Pending
Pending
Paid
30
1726.29
Partial Delivery
Not Lost
NO ANSWER
70759206
200258563
NAQEL-Road
RUH
4/6/2020
Partial Delivery
Pending
Pending
Paid
59
523.72
Partial Delivery
Not Lost
NO ANSWER
70765065
600793294
NAQEL-Road
RUH
4/13/2020
Partial Delivery
Pending
Pending
Paid
54
652.1
Partial Delivery
Not Lost
RECEIVED ALL 2 ITEMS
70766327
200263135_1
NAQEL-Road
RUH
4/13/2020
Partial Delivery
Pending
Pending
Paid
54
689.7
Partial Delivery
Not Lost
ARABIC ONLY
70768203
200264269_1
NAQEL-Road
RUH
4/14/2020
Partial Delivery
Pending
Pending
Paid
53
302.07
Partial Delivery
Not Lost
NO ANSWER
70829250
600819178_2
NAQEL-Road
JED
5/14/2020
Partial Delivery
Pending
Pending
Paid
31
4285.39
Partial Delivery
Not Lost
NO ANSWER
70829011
200284392
NAQEL-Road
JED
5/14/2020
Partial Delivery
Pending
Pending
Paid
31
1812.96
Partial Delivery
Not Lost
did not receive - JRT-JK804444-90
70829002
200275851
NAQEL-Road
RUH
5/14/2020
Partial Delivery
Pending
Pending
Paid
31
1029.22
Partial Delivery
Not Lost
NO ANSWER
70770667
100128600_1
NAQEL-Road
JED
4/14/2020
Partial Delivery
Pending
Pending
Paid
53
621.68
Partial Delivery
Not Lost
RECEIVED ALL ITEMS
70770690
100130099
NAQEL-Road
RUH
4/14/2020
Out For Delivery
Pending
Pending
Paid
53
1330.4
Partial Delivery
Not Lost
NO ANSWER
70828204
600820561
NAQEL-Road
JED
5/13/2020
Partial Delivery
Pending
Pending
Paid
32
928.17
Partial Delivery
Not Lost
NO ANSWER
70827491
100137931_2
NAQEL-Road
JED
5/13/2020
Partial Delivery
Pending
Pending
Paid
32
4491.75
Partial Delivery
Not Lost
NO ANSWER
70827487
200284515_1
NAQEL-Road
RUH
5/13/2020
Partial Delivery
Pending
Pending
Paid
32
1538.71
Partial Delivery
Not Lost
NO ANSWER
70827482
200269536_1
NAQEL-Road
JED
5/13/2020
Partial Delivery
Pending
Pending
Paid
32
447.2
Partial Delivery
Not Lost
NO ANSWER
70827123
600846144
NAQEL-Road
JED
5/13/2020
Partial Delivery
Pending
Pending
Paid
32
1639.96
Partial Delivery
Not Lost
ARABIC speaker ONLY
70770799
700228655
NAQEL-Road
RUH
4/14/2020
Partial Delivery
Pending
Pending
Paid
53
1294.63
Partial Delivery
Not Lost
ARABIC ONLY
70774687
200261514_2
NAQEL-Road
RUH
4/18/2020
Partial Delivery
Pending
Pending
Paid
50
146.92
Partial Delivery
Not Lost
UNAVAILABLE
70776642
200264680
NAQEL-Road
RUH
4/18/2020
Partial Delivery
Pending
Pending
Paid
50
1275.72
Partial Delivery
Not Lost
NO ANSWER
70776687
100131973_2
NAQEL-Road
JED
4/18/2020
Partial Delivery
Pending
Pending
Paid
50
309.45
Partial Delivery
Not Lost
RECEIVED ALL
70779137
200264635_1
NAQEL-Road
RUH
4/20/2020
Out For Delivery
Pending
Pending
Paid
49
3105.87
Partial Delivery
Not Lost
ARABIC speaker ONLY
70782234
600794526_1
NAQEL-Road
JED
4/21/2020
Partial Delivery
Pending
Pending
Paid
48
2959.71
Partial Delivery
Not Lost
RECEIVED ALL
70825007
100130651_3
NAQEL-Road
JED
5/12/2020
Partial Delivery
Pending
Pending
Paid
33
1669.58
Partial Delivery
Not Lost
NO ANSWER
70824998
200279402
NAQEL-Road
JED
5/12/2020
Partial Delivery
Pending
Pending
Paid
33
1881.47
Partial Delivery
Not Lost
NO ANSWER
70782278
100133155
NAQEL-Road
QJB
4/21/2020
Partial Delivery
Pending
Pending
Paid
48
205.31
Partial Delivery
Not Lost
NO ANSWER
70784664
100135564
NAQEL-Road
RUH
4/22/2020
Partial Delivery
Pending
Pending
Paid
47
759.42
Partial Delivery
Not Lost
NO ANSWER
70784834
100137702
NAQEL-Road
RUH
4/22/2020
Partial Delivery
Pending
Pending
Paid
47
1386.35
Partial Delivery
Not Lost
NO ANSWER
70823138
200279437_1
NAQEL-Road
RUH
5/11/2020
Partial Delivery
Pending
Pending
Paid
34
717.67
Partial Delivery
Not Lost
ARABIC speaker ONLY
70786746
200271155
NAQEL-Road
RUH
4/23/2020
Partial Delivery
Pending
Pending
Paid
46
2664.92
Partial Delivery
Not Lost
RECEIVED ALL
70786831
200269173
NAQEL-Road
DMM
4/23/2020
Partial Delivery
Pending
Pending
Paid
46
655.2
Partial Delivery
Not Lost
NO ANSWER
70788930
200269433_2
NAQEL-Road
RUH
4/23/2020
Partial Delivery
Pending
Pending
Paid
46
577.82
Partial Delivery
Not Lost
NO ANSWER
70789412
200271288_1
NAQEL-Road
RUH
4/24/2020
Out For Delivery
Pending
Pending
Paid
45
1422.49
Partial Delivery
Not Lost
ARABIC speaker ONLY
70789433
100134554_2
NAQEL-Road
RUH
4/24/2020
Partial Delivery
Pending
Pending
Paid
45
779.87
Partial Delivery
Not Lost
NO ANSWER
70789862
200271541_1
NAQEL-Road
RUH
4/24/2020
Partial Delivery
Pending
Pending
Paid
45
923.67
Partial Delivery
Not Lost
ARABIC speaker ONLY
70792102
200272238_1
NAQEL-Road
JED
4/25/2020
Partial Delivery
Pending
Pending
Paid
45
871.88
Partial Delivery
Not Lost
ARABIC speaker ONLY
70820001
200280079
NAQEL-Road
RUH
5/9/2020
Partial Delivery
Pending
Pending
Paid
35
1417.38
Partial Delivery
Not Lost
ARABIC speaker ONLY
70792198
700231001
NAQEL-Road
JED
4/25/2020
Partial Delivery
Pending
Pending
Paid
45
850.32
Partial Delivery
Not Lost
NO ANSWER
70792202
100136395
NAQEL-Road
JED
4/25/2020
Partial Delivery
Pending
Pending
Paid
45
233.17
Partial Delivery
Not Lost
NO ANSWER
70793890
100133036_1
NAQEL-Road
RUH
4/26/2020
Out For Delivery
Pending
Pending
Paid
45
918.16
Partial Delivery
Not Lost
did not receive - RHT-BSM-0144 as per recent /pending ticket 1148897
70795329
100136703_2
NAQEL-Road
RUH
4/27/2020
Out For Delivery
Pending
Pending
Paid
44
3145.67
Partial Delivery
Not Lost
NO ANSWER
70796845
200273908_1
NAQEL-Road
RUH
4/28/2020
Partial Delivery
Pending
Pending
Paid
43
502.32
Partial Delivery
Not Lost
NO ANSWER
70798866
100138105
NAQEL-Road
JED
4/29/2020
Partial Delivery
Pending
Pending
Paid
42
1209.52
Partial Delivery
Not Lost
NO ANSWER
70799023
200273973
NAQEL-Road
RUH
4/29/2020
Out For Delivery
Pending
Pending
Paid
42
618.42
Partial Delivery
Not Lost
NO ANSWER
70802103
100138314_1
NAQEL-Road
JED
4/30/2020
Partial Delivery
Pending
Pending
Paid
41
718.78
Partial Delivery
Not Lost
NO ANSWER
70802105
700231632
NAQEL-Road
JED
4/30/2020
Partial Delivery
Pending
Pending
Paid
41
486.51
Partial Delivery
Not Lost
NO ANSWER
70802928
200274739
NAQEL-Road
RUH
5/1/2020
Partial Delivery
Pending
Pending
Paid
40
594.27
Partial Delivery
Not Lost
NO ANSWER
70803186
200275854
NAQEL-Road
RUH
5/1/2020
Partial Delivery
Pending
Pending
Paid
40
189.03
Partial Delivery
Not Lost
NO ANSWER
70805155
600824655_2
NAQEL-Road
JED
5/1/2020
Partial Delivery
Pending
Pending
Paid
40
498.6
Partial Delivery
Not Lost
NO ANSWER
70805986
200280864
NAQEL-Road
RUH
5/1/2020
Partial Delivery
Pending
Pending
Paid
40
335.42
Partial Delivery
Not Lost
NO ANSWER

On Wed, Jul 1, 2020 at 9:40 AM Eugene Mugisa <[email-masked]<mailto:[email-masked]>> wrote:
Good morning @'Johannes Jade Pabeca'<mailto:[email-masked]>

Please share an update on this.

Best,
Eugene.

From: Eugene Mugisa <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 30, 2020 5:44 PM
To: 'Johannes Jade Pabeca' <[email-masked]<mailto:[email-masked]>>
Cc: Amir Julkarnain <[email-masked]<mailto:[email-masked]>>; Shady Elgendy <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Rodina Magdy <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Sagar Khawani <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Asad <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: RE: Partial Delivery - NAQEL Shipments

Thanks @Johannes Jade Pabeca<mailto:[email-masked]>!

But we need all so we know how much to refund customer and charge NAQEL.

Best,
Eugene.

From: Johannes Jade Pabeca <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 30, 2020 5:35 PM
To: Eugene Mugisa <[email-masked]<mailto:[email-masked]>>
Cc: Amir Julkarnain <[email-masked]<mailto:[email-masked]>>; Shady Elgendy <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Rodina Magdy <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Sagar Khawani <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Asad <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: Re: Partial Delivery - NAQEL Shipments

Hi Eugene,

i am only able to call very few:

Waybill No
RefNo
Client Name
Dest
Pick up Date
Delvry Date
Last Status
Final Status
General status
payment type
age
Order Value
Current Status 29-06
Update on Lost
CC Comments
70830222
100140980_1
NAQEL-Air
HOF
5/14/2020
Partial Delivery
Pending
Pending
Paid
30
1726.29
Partial Delivery
Not Lost
NO ANSWER
70759206
200258563
NAQEL-Road
RUH
4/6/2020
Partial Delivery
Pending
Pending
Paid
59
523.72
Partial Delivery
Not Lost
NO ANSWER
70765065
600793294
NAQEL-Road
RUH
4/13/2020
Partial Delivery
Pending
Pending
Paid
54
652.1
Partial Delivery
Not Lost
RECEIVED ALL 2 ITEMS
70766327
200263135_1
NAQEL-Road
RUH
4/13/2020
Partial Delivery
Pending
Pending
Paid
54
689.7
Partial Delivery
Not Lost
ARABIC ONLY
70768203
200264269_1
NAQEL-Road
RUH
4/14/2020
Partial Delivery
Pending
Pending
Paid
53
302.07
Partial Delivery
Not Lost
NO ANSWER
70829250
600819178_2
NAQEL-Road
JED
5/14/2020
Partial Delivery
Pending
Pending
Paid
31
4285.39
Partial Delivery
Not Lost
NO ANSWER
70829011
200284392
NAQEL-Road
JED
5/14/2020
Partial Delivery
Pending
Pending
Paid
31
1812.96
Partial Delivery
Not Lost
did not receive - JRT-JK804444-90

On Tue, Jun 30, 2020 at 5:32 PM Eugene Mugisa <[email-masked]<mailto:[email-masked]>> wrote:
Hello @Amir Julkarnain<mailto:[email-masked]> @Johannes Jade Pabeca<mailto:[email-masked]>

Any update on these orders. We would like to close the issue with NAQEL today.

Best,
Eugene.

From: Amir Julkarnain <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 30, 2020 8:33 AM
To: Johannes Jade Pabeca <[email-masked]<mailto:[email-masked]>>
Cc: Shady Elgendy <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Rodina Magdy <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Sagar Khawani <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; Asad <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: Re: Partial Delivery - NAQEL Shipments

@Johannes Jade Pabeca<mailto:[email-masked]> ,

As discussed, we need your support on this. Please do the needful.

Best Regards

On Mon, 29 Jun 2020 at 22:24, Eugene Mugisa <[email-masked]<mailto:[email-masked]>> wrote:
Hello @Ekta Jesswani<mailto:[email-masked]>

Please find updated list of Partial delivery. Please check and update

Best,
Eugene.

From: Shady Elgendy <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 29, 2020 8:31 AM
To: Eugene Mugisa <[email-masked]<mailto:[email-masked]>>
Cc: Amir Julkarnain <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Rodina Magdy <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Sagar Khawani <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Asad <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: Re: Partial Delivery - NAQEL Shipments

Hello Ekta ...

What is the update here?
[Image removed by sender.]ᐧ

On Sun, Jun 28, 2020 at 4:13 PM Eugene Mugisa <[email-masked]<mailto:[email-masked]>> wrote:
Dear @[email-masked]<mailto:[email-masked]> @Amir Julkarnain<mailto:[email-masked]> @[email-masked]<mailto:[email-masked]>

We have 44 orders where NAQEL have updated as Partial delivery. We need to confirm with the customer if they received the package and if they did, what did they receive so we can charge the rest of the order value not received back to NAQEL.

Can you please call these 44 customers and revert on each urgently.

Best,
Eugene.

--
[Image removed by sender.]

--
Amir Hussain Julkarnain
Junior Team Leader
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

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--
Johannes Jade

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